Enterprise Rent-A-Car

I rent from Enterprise when my car is being serviced. The friendly and professional service of the Enterprise staff on Nazareth Pike in Bethlehem is always appreciated. And I sometimes use their free pick up service when I am unable to get someone to drop me off at their office.
I have also used Enterprise from time to time when on vacation, and have received the same great service that I get from the local facility in Bethlehem.

This is the worst Enterprise I’ve ever been to. I pulled into a spot that was empty in front of the store. As I walked around to use the side door a car pulls up honking at me. I had no idea what was going on. A woman rolled down her windows yelling at me that I can’t park there and that I need to move my car because she works there and needs to clean a car.
1. There are no signs posted stating you can’t park there
2. The lot was full
3. You don’t talk to a customer like that!
I told her I was going in and she said I had to park on the side. (There were no spots!)
She said I could talk to her manager of I wanted to when I protested.
Fearing she might damage my car I drive to the back of the building and walked all around it. I entered told the mgr he lost my business because of this rude employee. She of course started to back peddle saying she never said any of this. (I suppose I drive around the back because I felt like walking around an entire building in 40 degree weather) the mgr seemed to not care and said he didn’t have any cars anyway. I told him I needed one for the weekend but I wasn’t using enterprise now.
He didn’t care. Not one apology from these two.
Well. I’ll see what corporate has to say
What a joke! They responded here to send them an email. The email they provided isn’t a valid email!
They keep responding here to send them an email. They provide the email but that email acct doesn’t work.

Always great customer service every time I use them. Always has the car I requested available (and even a free upgrade at times). Will continue to use this location every time I return to the area.

I rent almost weekly and always receive exceptional customer service. Shawn and his staff go out of their way to ensure my family and I are comfortable in the vehicle we rent; i.e., they are sure to not use chemical perfumes like Febreeze in our cars.
I have observed their interactions with other customers and can confidently say this: people get what they give. People who are patient and understanding get patience and understanding. This is not an Enterprise phenomenon – it’s a people phenomenon. Shawn and his staff do everything they can within their limits to accommodate their customers.
This is perhaps the busiest branch in the region, with the largest fleet of cars. As such, their schedules and availability vary widely from day to day. In every way, I trust the Nazareth Pike Enterprise office to work with me to find solutions to our car needs.

When I picked up my rental the staff was very nice and accommodating. However, I dropped it off over a month ago and still have not received my deposit back. I called them several times about this issue and each time they assure me it should arrive soon but it doesn’t. They also always say they will call me (on a certain day or within a certain time frame) and they never call. I rented the car March 9^th and returned it 3 days later. Whomever I spoke to on the phone told me that all paperwork etc was finished on March 19^th and refunds normally arrive the week after that. Now it is April 21^st and I haven’t gotten my money back. This is unacceptable. The competence of the customer service I’ve received is unprofessional. If you say you will call you need to call.

The young professionals are just that at this Enterprise branch. I have been dealing with this branch for the last 6 years and although they have a high rate of employee turnover, it is predominately due to advancement opportunities, and the new employees hired meld right into the shoes of their predecessors.
I have never had a bad experience, and last year alone I had 36 rentals. The only drawback, through no fault of the employees, is that I have received a few rentals that did not have a fresh exterior wash, but that is due to this site not accessible to an exterior building water source. I would recommend this Enterprise branch to any prospective customer.