Ourisman Volkswagen of Bethesda

Actually had a great experience here. Came from Ourisman of Rockville after I heard that they overcharge. Got a quote that was almost $ 200 less. And they were very accommodating and wanting to make sure I was taken care of. The Rockville location was just worried about getting me to sign the dotted line and have me on the hook for my money. No customer service. I will definitely be returning to this location whenever I need anything for my car.

I leased a Jetta from here about 2 months ago, and besides the fact that I LOVE my new car, my whole experience at Ourisman Bethesda was quick, efficient and the staff was so friendly and helpful. Francisco Reyes took my boyfriend and I in a test drive in the new car the first time we visited, and was very patient answering endless emails of questions from my mother and me. The day I went to pick up my car, I was expecting to be overwhelmed with pressure to get more features and insurance and spend more money but I wasn’t. I also got a great trade in value for my old Toyota. Francisco really helped me get the best deal in the shortest amount of time, & saving time and money is what it’s all about right?! Very happy with my experience.

I visited unsure if I was going to purchase a VW Golf at Ourisman or at another dealership. I originally contacted them online and received a subsequent phone call from Francisco Reyes. Unlike the salesman I spoke to at another VW dealer (who basically just asked me what time I wanted to come in and what color Golf I wanted), I found Francisco to be eager and asked a series of questions to better gauge what I was looking for. We made an appointment for that upcoming Saturday and we spent quite a bit of time conducting the test drive and discussing exactly what I was looking for in my next car.
Normally I would’ve visited a second dealer, but I appreciated the time he took to answer all my questions, his friendly demeanor and candor. When it came to negotiating a price, I felt comfortable enough to go ahead and purchase my Golf from Ourisman. Francisco and the sales manager made the process easier than I had expected, but I also drove a hard bargain because I had done my research before visiting. At the end of the day, I walked out of the showroom with a new car and feeling I had an honest and fair deal.
Everything since the sale has been great. When the car was delivered, Francisco spent time showing me the infotainment system and other features. Also, I subsequently I discovered a small blemish on the paint (which probably happened in the factory), and this was taken care of quickly by the body shop team, where everyone was friendly and efficient. Even though my car didn’t have much dirt on it, Francisco had my Golf cleaned and delivered to the showroom location to make it easier for me to pick up.
If you’re looking to purchase a VW or Volvo, I highly recommend giving Francisco at Ourisman a call!

I used the VW website in December 2015 which referred me to this dealer and showed me photos of 180 cars in stock. I found a car that looked interesting to me and the website showed me a link to «test drive this car» so I clicked on it. The website then had me go to this dealer the next day to drive that car. I met Rogerio Palma at the dealership. He helped me physically find the specific car I was interested in, agree on money, replace the missing 2^nd key and owner’s manual, get a major recall attended to, and finally delivered my new Passat in Feb 2016. He is great to work with, always confident and eager to help. Highly recommended!
BTW, the dealership is located at 7001 Arlington Road in Bethesda now.

I worked with Derrick Nichols (product specialist) and Matthew Berman (Internet Sales Manager). They went far and beyond (I use this word sparingly) to meet me where I wanted to be in regarding the price and the car. I must have asked an annoying amount of questions and maybe even came off as arrogant; they stayed patient and answered everything in detail and transparency. I highly recommend giving these two gentlemen your time — they are true honest professionals.
To put this review in better perspective and to further emphasize how blissful I am, this was my situation: my lease was coming to an end, I hate most of the dealerships in the DMV area for their sleazy tactics and for being aloof about everything, and I’m pretty cheap.
In addition, the icing on the cake, they took care of my previous lease. They took care of the remaining finances and returned the vehicle (not a VW BTW) for me. I will definitely go back for my next car needs.

Derrick Reason helped me purchase my Jetta Sport shortly before Christmas. As a first time buyer, the experience wasn’t as bad as I thought it would be especially since I had extenuating circumstances with my trade in. I was pressed for time, Christmas was only a few days away, and we were leaving town for the holidays.
He worked with me beforehand so that all the paperwork was ready to go when I arrived to the dealership. I further appreciate Derrick’s assistance following the sale. My car came with pinstripes that I didn’t really care for and he set up the appointment for them to be removed and included a full detail as well.
I would definitely work with Derrick again for my next VW. Ash, the financier, is also great. I got a little bit of lecture about managing my car payments to build my credit, but not intimidating at all and very friendly.

I own a VW 2010 Eos. It was just a few short months out of a 5 year warranty, just 1000 miles out of its 40,000 mile warranty. Unfortunately, I had a medium size breakdown on the clutch assembly.
After a bit of back and forth with VW corporate, they owned up to the fact that it shouldn’t have happened and ultimately agreed to fix it for free.
Took it to Ourisman and they practically fell over backwards trying to be polite & accommodating. Got a loaner car, they stayed in touch regularly, fixed it on time. Nothing but smiles. I will continue to be a VW customer in large part because of these guys. Very pleased.
–larry enten
WDC

I recently returned to the area after being away for 13 yrs.
I needed a tail light replaced and when I phoned for an appointment they said «no appointment needed for that. Just stop by at your convenience.» I was greeted with a smile by Jose who pointed me in the direction of the ServiceXpress desk. At the desk was Tony, who also greeted me with a smile. He was very friendly and professional. He clearly explained how the service dept. operated, took all my information and told me how long it would take. When I asked if they could also put on new wipers, Tony made sure it was taken care of at the same time.
I was greatly surprised to see a familiar face behind the main service counter — Kevin. He took care of my 2000 Jetta VR6 for several years before I moved away.
I feel confident in the staff and know my car is in great hands.

Great, quick, no hassle service. I haven’t gotten anything major done here, but so far, so good.

To make a long story short I was traveling and the check engine light came on. I called and spoke to Kevin and he did not hesitate on taking my car for service. My beetle was in and out of there without causing me any inconvenience. Over all the staff is very friendly and cooperative I would highly recommend VW of Bethesda,

Stefan St. John, the management and finance team are all excellent. I was so sad to see Marten’s Volvo/​VW sell its assets but Ourisman VW of Bethesda proved to me to to excel in customer service, selection, satisfaction and I definitely will be back in 3 yrs for my next lease.

Worked with Erich C. Dewease on my Tiguan 2015. The process was pretty painless. The dealer does have the cars in a separate spot, but didn’t feel like a big deal. Everyone was very nice and down to earth. They seemed like they wanted to make sure I got what I wanted without overselling me.
The car is great. Perfect size and power for city driving. Nice and smooth ride and quite inside.
I read all the bad reviews and asked the Erich about that. He said service is currently under new management and it is very customer service focused. I’ve got some time before I find out first hand, but as far as sales go, this was a great experience.

If I could give zero stars, I would. I have had a terrible experience with every department at Ourisman. The salesperson knew less about the vehicle I was looking at than I did. They pulled loan rates for me despite my stating I already was approved for a loan brought my own bank, which obviously had a negative effect on my credit. But it gets better. 3 days into owning my new GTI, I ran over a dead deer in the middle of the road. I was told by ourisman’s service department that it would be 3 days to fix. It took 8 weeks, and because I was constantly told it would be done very soon I rented zip cars instead of a rental. This cost me thousands of dollars. When my car was returned to me after 2 months, I was told they could not calibrate my front collision assist sensor because they «did not have the technology,» and I needed to wait for a part (the front lip spoiler) to come in before they could even calibrate it. They said he part would be there in 7 – 10 days. It took 6 months and several calls to corporate to get the part. But wait it gets even better. They claimed they could not calibrate the front sensor but would search for a service center that could and would get back to me as soon as possible. After 6 months of not hearing anything, I again got corporate involved. It took 7 weeks for my sensor to be calibrated.
Honestly, I love my GTI so much that I hate to have to get rid of it so as not to deal with VW in any capacity ever again. These cars are not well built, they are also not what they say hey are (hello diesel scandal), and I think you’re better off spending the extra money on BMW or Mercedes. I have owned bmws and benzes my whole life (all my family drives), and the level of service and professionalism when dealing with those cars is unrivaled. VW is exactly what it is. A very cheap, decently equipped, wannabe luxury German car at a low price. This business model is clearly not working for them. I loathe Volkswagen, but I vomit when I hear the word «Ourisman.»
One more thing. I cancelled all my protection packages and was to be refunded roughly $ 3,000 in «4−6 weeks.» Well, it’s been 6 weeks, and I haven’t seen a penny. If you actually care about the car buying process, never ever go to Ourisman. They lie, they cheat and they never follow through.

We thought we might buy a new VW. We went to Ourisman, the nearest dealership to our place. The showroom is small with very limited room to display cars. Most dealerships have a few cars on the lot to show potential clients. Ourisman, despite being located inside a huge building with plenty of parking, has no cars to show. All their cars are located 2 miles away behind Tiffany’s. Rather than wait for cars to be brought to us or for us to change our plans and go to the cars, we agreed to meet the following morning. Both the sales manager and a salesman gave us their mobile numbers to confirm the meeting. The sales guy was obviously hung over when we called. He thought we were someone else, but assured us he would be there for the meeting. We arrived on time and waited and waited and waited. We called and texted the manager and the sales guy. No response. Finally, an hour after the scheduled meeting, the sales guy calls us on the manager’s phone to say that he was there all along, waiting in his car under the shade of a tree. Well, I don’t think he was there. I don’t know why they didn’t answer our calls or our texts and I don’t know why we were stood up. I do know that we will not buy a car from Ourisman. They are unprofessional and had the nerve to blame us for missing the meeting.

The only reason I give them one star instead of 0 stars is because at least they weren’t dicks.
But that is a pretty low bar for a service facility. I brought in my car for a periodic maintenance check up, and also have a couple of recurring warning lights checked.
Twice, they told me they had done the maintenance, and had figured out at the warning lights were simply need for more fluids, but as soon as I drove off the lot, the lights came back on. When I took the car back, both times, they could not assure me that the maintenance had even been done in the first place. Also, I called multiple times, and they never return calls. It is only by luck that I am ever able to connect with the service rep.
Finally, I brought the car in for a recall, it took them almost 5 weeks to complete it. They had every excuse, and said they had to call back to Germany, but my experience is that it doesn’t take a week to complete each phone call with someone in Germany. My overall impression, is that they just are not competent when it comes to car repair.
Today, I am picking up my car, even though they had not even identified the problem, I’m taking it somewhere else, anywhere else.

The most disrespectful service department I’ve encountered!!!
I made an appointment 2 weeks in advance to have my broken outer boots replaced, but I noticed clicking noises when I made turns, and was prepared to get both axles replaced. I dropped the car off Friday morning and was told it would be done by close of business. Friday came and went, with no phone call. When I called them 15 minutes before close, they said they never had time to get to my car, but would start on it Saturday.
Saturday also came and went without a phone call on the status of my car. When I called before close again, Dan told me my adviser Kevin was out for the day and to call back Monday morning! I could care less if my «assigned adviser» was there; I demanded to know the status of my car immediately. Dan called back and said the car has been looked at by a tech and indeed needed axles and the parts had been ordered. Why was this never communicated to me and why did I have to call them to find this out?! I told them that if I did not hear from the adviser Kevin by Monday at 8 am with a full report on my car, I would come and pick it up.
The adviser Kevin called me Monday morning very nonchalance and lackadaisical, and confirmed my car needed axles and the parts would be ordered since they can’t do orders over the weekend. He could only take $ 100 off my $ 1,500 quote for the inconvenience of not having my car now going on FOUR days! At this point, I asked for the manager. After leaving a message and calling three times, I was finally able to reach the service manager Leo. Two hours later he got back to me and confirmed everything the adviser had told me. He offered to take off 15 percent, which was still like only $ 220 off my total quote. I was torn about having to be without my car for now FIVE days. Leo said he would order the parts and call me in the morning for my final decision on the work. He also called me «hon» and tried to assure me we would be buddies after this whole ordeal, as if that was either appropriate or professional.
The more I thought about it, the more angry I got about how this center wasted my time and gas money. No one here really understands the concept of urgency, inconvenience, customer service and keeping your word. I’ve since found a Volkswagen mechanic who can do the labor at a third of the price the dealership quoted me.
Do not waste your time at Ourisman!

Stay away from this place. For the second time we have taken our car in for service and a specific repair and driven away with nothing done. On the latest occasion, we made an appointment two weeks in advance, and stated that besides the routine service, i.e., oil change and tire rotation, the roof leaked. We dropped off the car the evening before the service was scheduled and were told that we would get a call the next day. At noon, when we heard nothing, we called and were told we would get a call within an hour. Again nothing. At 4, when we called them we were told that they didn’t have time to do the service work that day, could guarantee that they could get it done the next day, and that they had no one who could see what was the problem with the leak. We picked up our car and will go somewhere else.

Unfortunately when Martins was replaced with Ourisman, the DC metro region lost the ONLY reputable VW service station in Maryland. Their customer service is a joke, and their service is shoddy. They failed to perform recommended maintenance at my 30k service, which resulted in an expensive repair job a few months later. When I tried to talk to management about my concerns, I got put on hold, the put through to full voice mail boxes. I gave up and voiced my compliant to VW, who listened.
Also, they keep sending me spam and junk mail, even though I have requested being taken off their mailing and email lists.

Went to the dealer with a bad ignition coil. Even though they knew what it was already, they charged $ 126 «diagnostic fee», one hour labor to tell me what we already knew. Then they called me at work and gave me the time honored «bad news ploy, «well we can replace one coil and plug for $ 662 or all four for $ 816, so you don’t have to pay $ 662 each. I checked two other dealers and both said it was a $ 375.00 job. Ourisman said it was a three hour repair the others said one hour. So I towed it to Annapolis VW, got four new ignition coils and four new spark plugs, and the total job, labor and materials, was $ 373.00. Ourisman’s price was 72 percent higher!!! I called the VW service manager on Friday and was on hold for 15 minutes. I called again Friday and left a message on his voice mail. No call Friday or Saturday from him. Leo, where the hell are you? Called again today, Monday, and left another message. No call back yet. Draw your own conclusion, but I say «steer your VW clear» from Ourisman Volkswagen of Bethesda! Unless of course, you don’t mind getting gouged. By the way, when the service writer understood that I knew he was gouging me, he offered me a 10 percent discount, but would never admit it was a one hour job. Bad Karma is coming their way!

Here’s my story and I’m sticking with it. I live in a town on Long Island, NY. My husband, a very busy man, decided it was time I replaced my beloved 2002 Sebring convertible with a new car. He offered me a new Lexus. I cried. «You have a Lexus! I’m a ragtop lady!» «But honey, Chrysler, those idiots, are not making convertibles!» «I don’t care,» said I, «I want a convertible!» To keep you awake, dear reader, I’ll shorten this to say that my husband, the very busy man, gave his older brother a mission! Find the brat a car! Said older brother lives in Bethesda, Maryland. The search was on! After being disappointed by four Chrysler dealerships… yes Virginia, car salesmen are bottom dwellers… he went to see a man he had dealings with for a long time, Mark Meuschke at Ourisman. Mark accepted the mission and did not self destruct! He found the perfect car for me! A 2012 white Eos, who now bears the proud name of Pearl, after Janis I may add. Not only did Mark find the car for me, but… stick with me, dear reader, you may not believe this… he was good to his word on every part of our dealings with him! A true oxymoron! An honest car salesman! Not only did he deliver a great car, which by the way, used just over a half tank of gas from DC to Massapequa, but he picked me up at the airport and brought me to the dealership. I would give the dealership the full five stars, thanks to Mark, but we did have a problem getting the second automatic key and I do need to touch up a few scratches, which they should have seen to… but if you want a Pearl of your own… see Mark Meuschke! A gentleman among the thieves!