Jivana Urgent Care

What a crackpot operation! I was misinformed of prices when I scheduled my vaccination appointment and received quite the shock when I arrived. Little apologies for that. Due to my travel schedule I decided to proceed with the appointment. The assistant had no idea what she was doing and kept apologizing. It was $ 60 for the office visit because I was taking up the doctor’s time and yet I saw him for less than a minute. He was busy playing freecell on the computer and then came in to the examination room and said, «This is what I’ve been told I need to do. Where are you traveling? Are you healthy? Let me listen to your heart. Ok, my assistant will come back to give you the shot.» And then he went back to playing games on the computer.

I also came here looking for Dr. Gray. She’s now here:
The receptionist told me she had no idea where Dr Gray went and the physician I saw told me she had retired. This bothers me quite a bit because they almost certainly do know she did not retire and where to find her. I have no quibble with the care got and they found my records after considerable fishing around. But it was a one-​hour visit that got me exactly 5 rushed minutes with the physician, so not much different from any other physician office. This office suffers from a bad location problem but is otherside just fine.

I have to say that looking at some of these recent negative reviews, they are all predicated on that fact that «Doctor Grey» (who must have had God-​like healing powers) has left this practice. A bit harsh and subjective considering the prompt care I received today from Doctor Seyoum.
A few key points from my visit:
The wait time was under ten minutes.
The nurse was professional.
Doctor Seyoum was knowledgeable when I asked specific questions and offered insight.
I never felt rushed.
I was very comfortable and felt welcomed.
I will definitely be back and I recommend Doctor Seyoum to anyone (even «Doctor Grey’s» patients)

I used to go here to see Dr. Grey, and not knowing that she was no longer practicing here, I went again to see her. I waited an hour to be seen even though there were no signs of any other patients being seen in the building. The front desk staff and nurses were not friendly at all.
When my name was called, we walked back to the room and the nurse started taking my medical history (even if you have been there before, they go through it all over again). Her response to some of my answers gave me the impression that she didn’t really know what she was doing. When all of that was over, I was informed that Dr. Grey no longer worked there and I would see Dr. Ambati. I wish I would have been told sooner since Dr. Grey was my regular doctor, but I wasn’t too concerned because I was just in for a summer cold that seemed to be too severe for a little too long.
The wait for the doctor to come in to the room was pretty short. When he got there we went through everything I had just gone through with the nurse again. He had to leave to get the tool to look in my ears, and when he was coming back in through the door, the nurse wanted to ask his opinion on a completely unrelated hypothetical scenario that really could have waited. He stood in the doorway and humored them, which I couldn’t believe. As he was checking my ears and throat, his actions and questions just seemed like he was new to this and unsure of himself and when I gave my responses, he gave a few «uhhhhh…» and «of course» that seemed pretty rude. He gave me my prescription that I came in for and left abruptly and I honestly didn’t know what I was supposed to do so I left. What prompted me to write this review was that I just received a voicemail from them (2 days after my visit) to check and see how I was doing, which is actually really nice. However, the woman that left it was giggling the whole time and I couldn’t understand half of it.
Overall, they just seem very unprofessional. Maybe because I liked this place so much when Dr. Grey was there, that in contrast they don’t live up to what it used to be. However, I know that I will be looking for a new doctor and will definitely not be returning to Jivana.

Front desk staff is very unprofessional.
I was a patient of Dr. Gray. I listened to them repeatedly tell callers that they had no idea where she was. I was able to find her new office very easily.
I can’t even rate the doctor because of how pitiful the front desk staff is.
They forgot to give me my ID back after check-​in and never notified me. I had to call and ask them if I may have left it there. They already knew who I was based on my inquiry. Just sorry.

I was overbilled for my visit (my insurance covered 100% and they charged me not one but two co-​pays for a single visit) and have been attempting to resolve the matter for 4 weeks. Messages left with the receptionist have not been returned. Their billing department has never once answered their phone and their voice mailbox is always full. Extremely frustrating.

This is for Dr. Kerry Grey, who apparently has left Jivana. She was amazing. She would take time with you and understood your problems.
The receptionists, yes, would be less than happy. Were they candidates for interpersonal skills training? You might say that. I couldn’t possibly comment.
Dr. Grey left the practice quickly and without warning, and she left no forwarding address or recommendation for other doctors. I liked her, and I valued her opinion.

Just an update to show how ridiculously terrible they were and how much I was blown off: I got diagnosed with 2 herniated discs in my back. Great job at helping me out there, Jivana Urgent Care. I saw a neurosurgeon today and thank God I won’t need surgery.
Run, don’t walk, far away from this place.

Dr. Gray is great! I went around 2:30pm on a Wednesday and I was in to see her by 3. I can see how waits can sometimes be longer, but it is a walk-​in clinic. I explained to her my problem, and she was very attentive. She seemed very knowledgeable and caring. I am giving her 4 stars because I still think appointments are an efficient way to do clinic work. The reception staff was also kind and welcoming.

although the entrance is hidden, the staff here is super courteous, helpful, and patient. they only take walk-​ins and open 6 days a week. they have super flexible hrs. keri is friendly and always makes me feel comfortable. the receptionist rebekah is so sweet. she always answers the phone politely and is pleasant to talk to. highly recommended.

I have been going to Dr. Kerri Gray’s office for around 6 years, and every time I visit, I am greeted warmly at the door, sign in, wait up to 10 minutes, and then get taken care of. I have never had to wait very long for a doctor or nurse to assist me with whatever trouble I have. When I had an issue with my allergist, and needed a new serum, Dr. Gray’s office was extremely professional, and assisted me with obtaining the new serum faster and with ease. Instead of going on the phone personally to call and ask for a new serum, Dr. Gray’s office handles it.
If you ever need a doctor, but can’t wait for an appointment, or its easier just to walk in, I would highly suggest Dr. Gray’s office.
Professional. Sincere. Fast. Courteous.

Dr. Kerri Gray is a very personable, good doctor. Unfortunately, the quality of care she provides is dragged down greatly by the lack of customer service provided by her staff. There are no pleasant greetings, no obvious enjoyment of working there and very poor service whether in person or on the phone. I hope Dr. Gray cares enough about the practice to address these glaring issues. Although I enjoy her care, I will not continue to see her if the service provided by her staff does not markedly improve.

I have been seeing Dr. Kerri Gray as my primary doctor for about for seven years. She is a wonderful doctor who listens. Because the practice is walk-​in there are times
That I am in and out and times when the lobby is packed as others have mentioned .
Dr K. Doesn’t let the lobby dictate her level of care .I like this when it is my turn so I buck up and wait. She is extraordinary and she is in Bethesda :).
Sometimes she goes on VACATION and closes .what? So I have to plan ahead a little once or twice a year.

I hate making negative reviews as I’m not the type to do that but I felt the need to say something about this doctors office.
I will say that Dr. Kerri Gray was really really nice, a good listener and calm. While calm might seem like a great thing for a patient, it created a problem here… I ended up having to wait 1 hour and 45 mins before I was seen, all for really 10 mins with the Doctor. I honestly think I would’ve had to wait longer if I hadn’t popped my head out and asked when I was going to be seen because i had to be somewhere at a certain time. I thought it was disrespectful in my opinion to think you can waste somebody’s time like that. I’ve seen walk in clinics where the wait is no more than 15 minutes.
Aside from the longgggg wait, staff weren’t the friendliest either… If you have tons of time to kill to go see a nice Dr, this is the place to go.

Dr Kerri Gray has been the primary care doctor for me and my daughter for the last 8 or longer years.
She caught my Lyme disease and treated it before it caused me problems.
Dr Kerri Gray is an excellent diagnostician, a caring physician and I trust her. Wouldn’t go anywhere else.
Almost everyone else who works there is great. The nurses (especially Phyllis) are the best at drawing blood — also a big plus.
The only down-​side is the receptionist/​phone answer person — Rebecca.
She is a pill and grumpy on her best days and rude/​curt on the worst days. However, I don’t have to deal with her much — so I just let her be the grumpy dwarf of the practice.
I don’t let her get me down because the doctor and the nurses are so good.
The practice is super busy on Mondays, Fridays and Saturdays. I try to go the other days of the week.
M-​F 9 – 4 Saturday open for shorter time.

Is Kerri Gray fantastic? Yes, she is.
Are her receptionists as unpleasant as they day is long? Yes, they are.
If you’re fine with those two realities, then you have found your doctor!

A relative who lives out of the country came for a 14-​day visit and needed a physical. After trying to get an appointment with their old physician unsuccessfully, I did some online research and found Dr. Kerri Gray.
I chose Dr. Gray because of the great reviews and the ‘walk-​in’ nature of the practice. I also chose her because I was assured that EVERYTHING could be done in our limited time: doc appt., EKG, blood work, and results. We were under a crunch!
After less than 30 minutes in the waiting room, the exam began. He LOVED the doctor and was able to do his blood work within the same office. He felt that the doctor was knowledgeable, took time to learn about his medical history, and took her time.
In less than 2 hours, he was done. The doctor promised to call with the the results of the blood work and make any adjustments to his current medications.
This was all done at a reasonable price! He will definitely be back for his yearly exam and I feel confident in recommending Dr. Gray to all.

I had a sinus infection and just about had to beg other doctor’s offices to let me in as a new patient without an initial $ 100+ consultation. DC is a great city, but these sort of inconveniences and rip-​offs are why it was a near miracle to find a doctor like Dr. Kerri Gray. This office gets it. What a concept! A walk in doctor!
The doctor saw me after about 45 minutes of waiting which was fine because I was just happy to get in. She checked me out, wrote a prescription and I was out. She was very friendly, did not make me feel like a product on the assembly line, and was efficient. What a relief to know if I get sick, I wont have to set up a pre-​consultation.
Also the staff assistant at the front desk was very friendly and welcoming although she must see hundreds of sick people every day. Thank you Dr. Grey.

Dr. Gray is one of the best doctors I have ever seen. She is REAL and takes time to connect with her patients. In my case, she correctly diagnosed and treated a dangerous infection that had been misdiagnosed by specialists. She is a wonderful professional and a very compassionate healer.
I was recommended by a colleague and have recommended her to others.
You rarely have to wait very long, and they can even fill some prescriptions right in the office. Thank you Dr. Gray!

somehow, someway, my super careful self got a staph infection.
freaked out, i went into the tenleytown cvs’s minute clinic. right when the nurse practitioner got a look, she shook her head and furiously scribbled on a sheet of paper.
when she was done, she said two words: kerri gray. my infection was bad enough that i needed to have a culture taken and tested, and she had the ability to do it.
i hopped on the red line, got off at bethesda, and walked the short and sweet path to the office of doctors gray. after filling out a form, i waited about 20 minutes (with two patients ahead of me) and was seen by the highly praised kerri gray.
she was polite, sweet, and didn’t make me feel like a pariah for having a giant ugly mark on my thigh. she drew a circle around the area, told me to call her immediately if the redness spread outside of the circle, and gave me two bottles of the generic sulfur drug to treat it. and it worked!
first timers have to pay $ 110, but it’s absolutely worth it. the office is clean, the staff is professional, and they don’t want to waste their or your time. i hope a weird medical issue doesn’t come up anytime soon, but if it does, i’m heading straight to bethesda!
[PLEASE NOTE: office is open 9a-​5p, monday through friday. walk-​ins only.]