For Eyes Optical

I want to spend money here, I really do. I went in recently to buy glasses but staff could not give me the final price since the computers were down. I called back twice and received incorrect information about what my insurance covers. To top it off, my paperwork has been lost, so I will have to go back in to pick them out again. At this point, I think I’ll head somewhere else.

Receptionists were extremely rude and unhelpful. Not welcoming.

Dr Ross was the BEST healthcare professional I have ever dealt with. She was knowledgable, personable, and thorough. I felt comfortable asking questions and she put thought and consideration into her answers. I would recommend Dr. Ross to anyone looking for high-​quality eye care.

Great place to have an eye exam (located upstairs).
Highly recommend!
A very kind & patient gentleman helped me because I was having difficulties with my insurance, and when I met with Dr. Lerner, she was wonderful. It was my fault they ran a tad behind, however Dr. Lerner made absolute sure I still had a thorough exam.

I’m upgrading my rating for this business.
I was contacted by For Eyes management a while after this original post and they offered to remedy the situation; to fix my glasses for free. I told them I didn’t want to interact with that sales person again. They arranged for me to work directly with the store manager.
They replaced the lenses for free. I got the progressive and anti-​glare features again because they said they had improved the process.
It’s been six months now and my new lenses are just fine. No problems. The coating is not pealing off or look scratched.
Most importantly, I don’t treat them any differently than I did before. I only use soft cloth to clean them. I try to use my case but since I wear them all the time if I’m not sleeping.
Lesson learned: Be honest. Be kind. Stand up to good truth and your integrity. You spend a lot of money. You should get what you pay for. With your integrity intact.
And use Unilocal for help.

Bad customer service! Horrible frame selection. Looked around for about 10 minutes and no one even greeted me or acknowledged I was there.
Very poor frame selection for a eyeglass shop in Bethesda! Check out My Eye Dr down the street instead. They have Chanel Prada Oliver Peoples etc etc and it’s the new and current line. Most of the stuff for eyes had was older frames.
For the location I would think they would have a better selection and customer service.

Visited on 7÷30÷13 in the morning hours to get assistance with a pair of eyeglasses bought at this site 3 years ago. The temples had pulled out of their posts, rendering the glasses not usable. Even though the warranty on this particular brand had expired after only 1 year, this is clearly the case of a manufacturer’s defect, as explained to me by opticians at Voorthuis Optical at Montgomery Mall.
Upon describing my problem to the female representative, she immediately replied that the eyeglasses are broken, which explicitly means that the glasses were broken by me, and that it is not a manufacturer’s defect. Since I was already briefed on the legalities of terms «broken» and «manufacturer’s defect,» I refuted her statement and again reiterated my complaint that the glasses have a manufacturer’s defect. She retorted by AGAIN stating that the glasses are «broken.»
She would not acknowledge the customer service responsibility of a manufacturer’s defect… this lack of acknowledgement and customer support is reprehensible, and I will no longer be a customer of this national chain.
I hope the rep reads this, if only to get a better understanding of providing acceptable customer service.
Regarding the relationship between the on-​site Optometry doctor, and For Eyes, the doctor has no managerial power in hiring or firing For Eyes employees. She simply leases the space from For Eyes, so there is no conflict of interest. I am a patient of her’s, and will continue to be for as long as I feel I am getting high-​quality eye care and medical advice from her.

First of all Dr Lerner and her team upstairs are wonderful! Absolutely worth it! Down stairs? Not so much. Their customer service is so rude! The employees act as if you are bothering them by giving them your business. If you can avoid, at cost not to deal with these people it is well worth it. Trust me.

After 2 years my husband and I have decided to stopped going. I called a month after placing my contact order, they lost my order but charged my card twice the amount, then told me they charged someone else’s order to my card and I didn’t have my current prescription on file. I had the eye exam one month prior. They did credited my card, replaced my order and when I picked the contacts up they were the wrong brand. Customer service is spotty, either it’s just ok or rude.

I am appalled by their customer service. I can’t believe this business is still in existence to be honest. After the wrong pair of contacts was ordered (which took a week to come in), the doctor was «unable» to see me until 5 days later to recheck the contacts that I already could not see out of. They kept telling me that the downstairs was a separate affilitation from the doctor’s office so they kept transferring me back and forth. I have been to this office several times. If they cared enough about my problem, they could have been me on hold and walked the 4 stairs to converse with a member of the doctor’s office. The customer service was rude, extremely unhelpful and disorganized. I would never go there again and wouldn’t recommend anyone else to.

So someone from customer service contacted me almost immediately after I posted my review. He gave me his number and email address to further speak about my concerns and experience. I emailed him regarding the ridiculous policy of having a customer sign a waiver that For Eyes Optical is not going to reimburse or compensate their customer in any way should their brand new expensive frames be damaged, lost or destroyed whilst in their care. Of course I received no response from him. My advice is if you like their frames and their rude girl with the awful stank attitude then you will probably be ok. If you want For Eyes to put lenses in to your frames– DON’T go somewhere else where they will not ask you to sign a waiver. I will never go back there again.

Four stars for the doctor’s office. Decent music permeates the well-​lit, glass-​enclosed establishment. The service upstairs is unbeatable, and I had no trouble scheduling an appointment for a short-​notice eye exam. As an open office loft, a handful of chairs near the steps serve as their waiting room. Their names slip my mind now (Nick and Marvin?), but the lab tech and receptionist fellas are hilariously tolerant of the contacts-​incapable. Dr. Marcie Lerner is super maternal and sweet, and I’m happy to make her my go-​to neighborhood optometrist since she doesn’t rush her patients. Her sub-​in for vacations, Dr. Nancy Ross, is equally friendly and professional.
Barely three stars for the store itself. Selection is reasonable, but the sales folks weren’t really into helping you find frames, or describing different package options. They know the words «plastic» and «metal» and that’s as helpful as they get. Delivery time was a day longer than estimated, and didn’t get a prompt call for my new glasses being ready for pickup. Their manual adjustments were extremely disappointing.
2015 update: Alfredo was an awesome sales associate, setting the standards for patience and great service.

lots of points for great service, lovely people, billing the insurance company /​vision plan directly, sorting out all your contact lens needs etc etc — all good…
point deduction for a really weak selection of frames…

Been coming here for my eye exams upstairs for years and downstairs for glasses. Had them put in my lenses 6 years ago in frames I had picked out and they did a great job for only $ 129.
This time around picked out a nice pair of Perry Ellis (yeah same name as my boxers… small world!!!) frames $ 149 and total price of $ 297 and six days later received my new frames!!!
Renatta was very helpful and store is clean convenient and well run.