Enterprise Rent-A-Car

Great customer service at this location. Danny and his team do their very best to get you in and out as quickly as possible. I have rented from this location several times. They always help me out and get vehicles for me next day or same day. They saved the day for me by getting a cargo van brought to their location. The enterprise website stated that I would have to go to a enterprise far location outside the DC/​Chevy Chase area to pick up a large cargo van.

The service at this Enterprise location is fantastic. I regularly get work done on my car at a downtown Bethesda shop so I rent from these guys fairly regularly. They are always picking me up and dropping me off at the shop, everybody knows me by name, and their service is overall very professional. They do not keep a ton of cars on hand at this location, so if you are particular about what you want to drive, call an hour or two before you pick up and they can get the vehicle of your choosing brought over.

Excellent customer service and attention from two recent local rentals. The second involved an unexpected and unwelcome problem (car ran over debris in road causing damage to one tire, made driving impossible) on a late Friday afternoon. The employee who brought a replacement car to the house that evening was superb, very helpful and professional. Based on these two experiences, high marks for customer service and attention to details.

Prompt pick up close to my house at a reasonable price. Car had a lot of miles and did not have a functioning USB port. I called to see if I could exchange the car bc I had a long drive ahead of me and needed two outlets. The office told me they had other cars w usb so I drove back only to find out they didn’t have any cars with usb. Not a great use of time or familiarity with the inventory. Also had to wait and was ignored in the office for 20 minutes before I could return the car.

I had a really great experience with Enterprise car rental on river road. From the beginning… a human being answers the phone and gives you their full attention. If you need a certain kind of car, they will have it or get it. No matter who you deal with, they keep good records and so whoever you talk to can pick up where the last person left off. Really, the cars are great, they are courteous and efficient. I previously rented thru another company and we checked about a third company. There’s no comparison. I plan to stick with enterprise for their high quality cars and exceptional service.

Since my car was being repaired post hit and run (insert sad face here), my insurance covered a rental car through Enterprise (insert sigh of relief here) while my car was being repaired. They were quick and efficient. I didn’t need to wait long to get my car or to be returned to where my car was being repaired upon returning it.

I rented a car twice in the past few months from Enterprise Bethesda location, and everyone there was really fabulous. I got picked up at my house and delivered to Enterprise. I was able to drop off at a different location. They called me to see how everything worked out, and I appreciate the follow up.
One thing that I have learned in dealing with car people, whether you are renting, buying or shopping, is they have a skewed view of time, so when they give you an estimate of 5 minutes, it really means much longer… IMHO.

My review is mixed, but I will use them again. The staff overall was not terribly impressive, but the Assistant Branch Manager (Janatu) was very friendly, and made sure I was taken care of. If you can work with her, I think you’ll have a good rental.

DO NOT RENT FROM THESE PEOPLE! When I dropped off my car for service, USAA referred me to this Enterprise. It took them over an hour to get me a car, and their «manager» had me calling USAA over and over again for information that another assistant found in five minutes on their system. The first car they gave me was defective. I was stranded in Rosslyn, and the reps and the nationwide emergency assistance was useless. Then, the second car they gave me sustained a minor paint scrape during the rental. They filed over a $ 1000 claim for a minor scratch. These are incompetent ripoff artists. I have previously had decent experiences with various airport Enterprises, but do not intend ever to rent from this company again, and particularly not this location.

This car rental company is cheap, but their office management needs serious work. They kept me waiting for 1.5 hours on the street corner for a pick-​up. The car was not ready when I arrived — even 1.5 hours late! I did get a discount for my hardship, but I won’t rent from them again.

When I arrived they only had vans and SUVs available. I have tandem parking, so either would be too large for my parking spot and I would be forced to park on the street. I made this known and was told that they would notify me as soon as any kind of car was available.
I was looking into other companies nearby because of this issue, and was told «on Friday we’ll have a full fleet.» When I call on Friday they have zero cars, and I call back throughout the day and are told stil that they have had no cars returned.
Fast forward THREE WEEKS LATER and they still don’t have cars available. The rental was for a collision where the other party was responsible so the cost was not coming out of my pocket, so I assume they were just upselling because they could. Meanwhile, I’m stuck finding street parking for three weeks.
They lie, they upsell, and they don’t carry cars! How can you be «enterprise rent-​a-​CAR» if you don’t carry cars.

I’m two-​for-​two with my rentals this location! In each case, I’ve been given courteous service, a fair price, and in one case a home pickup and drop off. Their office is a bit tricky to find (between a McDonald’s and the Capitol Crescent Trail on River), but it’s worth checking them out.

Talk about service! I’ve generally had good luck with Enterprise, but the people who work at the Enterprise on River Road really put a high value on taking care of their customers. I’ve rented on several occasions — and have always been pleased with the cost and the cars available, but what I’ve been most impressed with is their service — greeting me by name when I come in, asking how I’m doing, etc… and they always ask if there’s anything they can do to make my experience better. When the place is crowded, as it was this morning, they move through the process as quickly but efficiently as possible to get to everybody in a timely manner — all the while thanking you for your patience. Even if this Enterprise wasn’t so close to my apartment, or if they had slightly higher pricing, I think I’d still come here — just out of loyalty for their service.