CVS/pharmacy

I came here for hair products & since I didn’t see what I wanted, I looked at my Extra Care App to see what coupons I had… why waste a trip.
While I was looking for pain relievers, a gentleman stopped by & asked if I needed any assistance. I did the quick Q&A with him about the BOGO 50% & combining my coupons. He even went out of his way to check to see if another product was on sale & not listed. That was a cool effort from him who was the Manager, Idon. He overheard me say to myself «now where’s the Airborne & he politely came back around & told me, on the next isle.
After I grabbed my few items, I headed over to Self Check-​Out. I’ve never had so many quirks (my fault) with trying to check out. I was trying to add my Coupons on two different aspects, had to void the 1^st run & then add them, & Shaidia was right there to assist & without a pleasant demeanor.
I shop all the time at CVS, & almost each location offers good customer service. Today, this location offered GREAT customer service. On top of saving money, I’m getting assisted & treated kindly, I appreciate that.

DO NOT GO HERE. The last 5 times (in 3 months) I’ve been here to fill my prescriptions, I’ve run into problems. This pharmacy is so poorly managed, inadequately staffed, and disorganized. On multiple occasions, I’ve called in my prescriptions and they promise is by X time and when I show up, they tell me they don’t even have the medication in stock (not to mention drive through is about as slow a turtle). I truly hope they get it together but I absolutely will not be back here. They’ve wasted too much of my valuable time and I will be filing a formal complaint.

Excellent service. The manager helped me personally– I was trying to use a coupon with a significant deduction and the self checkout was not accepting the coupon. He accepted the coupon and got me in and out very quickly.

The pharmacy here is barely functional.
I dropped off a prescription and told it would be ready tomorrow. The next day I go in, I’m told it is out of stock and they can’t get it for 3 days. If that was the case, I should have been told that on day one — not after being told it was good to go and come back the next day.
But it gets worse.
After voicing how annoyed I was about this, the manager came by to ask what the problem was. Upon explaining it, he looked surprised and told the other pharmacist that product is always available — he even walked right over to it and got it.
Seriously? Two different excuses on why a prescription isn’t available – neither of them true at all – and it takes arguing with a manager to get what was there all along?
…not even mentioning the fact that they want you to wait for THREE DAYS while they order it, instead of you know, calling a nearby CVS to see where it is available that day. When you’re ill, 3 days is a long time. No sensible person would wait (and who knows what excuse they’d give for not having it after you _​did_​wait!).
Save yourself the grief. Go somewhere else that wakes your prescriptions and happiness more seriously.

This review is specifically for the pharmacy. I have never been treated so rudely in my ENTIRE life. The pharmacists working today (March 7, 2015) at 3pm were the rudest most disrespectful people I’ve ever dealt with. They barely speak to you, look at you like you are taking up their time, and are extremely unhelpful. I needed to get a medication mixed before I could pick it up so I waited for THIRTY minutes for that to happen. I finally went up to the «drop off prescription counter» to ask if it was ready. The pharmacist rudely told me it was at the register. Then, the register lady (she has been rude to me multiple times in the past) holds up my prescription and says nothing and just glares at me. I’ve seen her in the past walking around the store with headphones in and eating a meal. I tried to pick up this particular prescription last weekend and went to the counter and she yells and says «pharmacy isn’t open» and walks away (she is wearing headphones and eating). So I say «when will it open» and she keeps walking. I realize that I need to YELL since she has headphones on so I do that and she yells back «when the pharmacists gets here!» Mind you, it is well past the open time so clearly the pharmacist was running late and I was getting yelled at for asking when it opens.
I will never step foot in this CVS again. You need to do some serious re-​thinking about the people who work at your pharmacy. I am extremely offended.

The only reason I am giving this CVS two stars, rather than one, is because of the very nice manager (maybe?) who is usually standing somewhere near the front and is very polite and welcoming. I’ve come here to pick a few things up before, and never had a problem.
The real issue lies with the pharmacy. With the exception of one very polite woman I talked to on the phone one day and one helpful pharmacist, this place is an absolute nightmare. They are incredibly inconsistent. One day they will accept my prescription, the next time I come in they won’t. Not only that, but when I ask for an explanation about what tiny little piece of information they need, it’s as if I asked them to explain quantum physics. Perhaps if you put your iPhone down and stopped twirling your hair for a second, it would be a little bit easier for you.
Unfortunately, the problems don’t stop there. In addition to all the basic issues with getting my prescription filled, getting my insurance accepted, and randomly being asked for my ID when I have never once been asked before, the staff is ridiculously rude. I kept giving this pharmacy opportunities to redeem itself as it is only a block from my apartment, but I will be more than happy to make the trip to another location from now on.

Terrible experience. The young woman at the pharmacy counter would not take my health insurance card because it wasn’t a «prescription card». Her very helpful suggestions? Call my insurance company or pay the full amount. I did call my insurance company and they straightened things with her over the phone quick. I didn’t need a «prescription card», just someone at this pharmacy who knew her job. Avoid this costumer service black hole.

This is probably the worst CVS location I’ve ever had the displeasure of using; unfortunately it is conveniently located next to work. Although I had one positive experience with one single pharmacy employee at this location, on the whole, the pharmacy employees are beyond rude. Recently, I called to check on the status of a prescription that hadn’t been filled since I placed the order a week ago. As it turned out, they deleted or lost it, claiming that I had transferred it out of CVS. Of course I had done no such thing, but I received no notification or explanation of what happened. I asked if there was anything they could do since it was clearly a mistake, the pharmacist/​pharmacy tech gruffly said no and hung up on me. Completely unbelievable.

first time after switching from Target Pharmacy. Customer Service is even more horrible. The youth today needs to lay off social media. They speak the same way the text, tweet, and tap!

I don’t use the Pharmacy here so maybe that’s the difference for me, but I’m a huge fan of this CVS. HUGE selection and all of the week’s sales are always clearly marked. The staff is always friendly when I come in and the store is usually pretty well stocked. I mainly come here for new bags of candy for my bowl at work, and also new nail polish or snacks that catch my eye.
And if you don’t have an extrabucks card you are definitely missing out as they offer discounts and free extrabucks very frequently!

This review is specifically for the pharmacy here. Every time I go in to pick up a prescription, I feel like I am entering the Twilight Zone; you have to prepare yourself for battle. One day the wait is 20min, and that is with nobody else in line, the next time they give me the wrong prescription and every time, the customer service is abysmal. I have never had an average to good experience here, they are all terrible. They make both the airlines and DMV service seem stellar.
Forget trying to call them; seems that hiding behind a phone gives them even greater latitude with being rude and unpleasant. Did I mention I really dislike the customer service here?!
If you feel the same way as I do, their corporate customer service does a good job logging complaints. 800−746−7287

Going to this pharmacy is like going to the dmv. Every time I get a prescription called in they don’t have it when I get there, which is irritating since everything takes so long. Today I was in line 20 mins to get through 3 people, just to find out I have to come back later.

The staff are quite rude and take a lot longer than seems necessary. If you can, go somewhere else.

Not a fan of the pharmacy here… I wish it were better since it is so close to home (cry). However, I do like to come here to pick up certain things that I might need in the middle of the night, since it is open 24 hours (unlike the other CVS down the road on wisconsin). They also have random items… need a screwdriver? Or a coaxial cable? It’s late at night and you really need it? Lol, this is the place! Parking is usually pretty good so while I would not come here for prescriptions, definitely keep this place in mind when you need a quick fix for something (esp late at night)!

I am a 4^th year pharmacy student and I’ve never seen this horrible customer service from the technicians and pharmacy staff! I’ve also have experience working at CVS in the past and so I know it can be stressful, but this doesn’t give any reason for the technicians to treat their customers like crap and like they don’t know what they’re talking about!

Pharmacy department is friendly in person but with anonymity some of them are known to not meet customer service standards. When there was a clear disconnect between the pharmacy and my prescribing physician, they couldn’t be bothered to let me know what was going on. They’ve doled out the wrong number of pills, rung up prescriptions wrong, and I’ve even seen them issue the wrong medicines at the pick-​up window. I’m usually understanding about factoring in human error but the rate of occurrence seems seriously out of whack. If not for the Filipino pharmacist who is always super friendly and professional, I’d probably be rounding down to one star.
Conservatively sized parking lot. Staff members often hover around the self-​checkout stations. Both the OTC pharmacy and cosmetics/​beauty sections seem less well-​stocked than at other CVSes. Honestly the fact that it’s a 24-​hour pit stop is the only other thing I can praise; if I had a closer pharmacy alternative I’d be using it.
===============
Fall 2012 update: Grocery aisle sales go fast. Beauty section now carrying Essie and Orly polishes, plus a limited few OPIs. I try to come during evenings to pick up scrips since I’ve only had positive experiences with like three of the pharm staff. Store staff is on point though– corrected the coupon error on my ExtraCare card without any hassle. Thanks, Lucy!

While I love that this CVS is 24-​hours, the pharmacy is absolutely terrible. I have taken at least five prescriptions here during the past year or so and every experience has been miserable. The staff is rude. The wait is always incredibly long, and they often forget to check their fax machine for faxed in prescriptions.
Recently, my fiancée recently had surgery and took her prescription for percocet here. The tech working the prescription dropp-​off first grilled my fiancée on her prescription, which I didn’t think she had any right to do. The tech then told her it would take an hour to fill. We ended up leaving and my fiancée came back later to pick up her prescription. She made they mistake of going through the drive thru. The CVS shorted her 90 pills! Unfortunately, my fiancée didn’t realize this until she got home, so there is no way she is going to be able to get the missing pills. Either some one here can’t count, or more like someone is stealing meds. So now she is avoiding taking her remaining pills.
Do not take your prescriptions here!

I took my mother to this CVS today and was very impressed by the friendliness of the staff. The cashier in particular was very nice. Also, the store is open 24 hours/​day.
(Update on 5÷31÷11): My husband & I went there two days ago and the cashier was very friendly & helpful.
(Update on 4÷27÷13): We took my mother there today, and the manager & cashier were really friendly & helpful.
(Update on 3÷6÷15): We went there today and the cashier was very friendly.

Luck. of. the. draw.
Shopping-​wise, this place is my go-​to. Pick up anything from office supplies to kitchen ware to snuggies to typical drugstore paraphernalia.
The lines move fairly swiftly with one to two cashiers and at least 2 self-​checkout lanes which I really appreciate when I’m ready to run out the door.
Photo section moves a little slower. The employees sloowlly saunter over to give you the photos that you quickly printed out on their machines, and while they’ll help the not-​so-​savvy, it’ll be after you’ve spent a few minutes flagging them down from two feet away.
The pharmacy section is where you need to bring your lucky rabbits foot, a magazine, and a prayer. I stood in line for ten minutes while employees completely ignored me waiting in the pick-​up line. Drive through’s, phone calls, and Drop-off’s, are the order of importance and you feel it while you patiently (and eventually angrily) stand there waiting. I finally ‘ahem’ed’ and full-​on demanded some attention for the three of us waiting on line when someone finally put down sorting the already completed prescriptions and came to help us.
In my case, they sent me to the other line behind three other people because they didn’t have enough information to fill my prescription.
Oh HAYYYHHHLLL no.
Being on my lunch break I left, pissed, and then with a mischievous feeling, called the pharmacy back. You know how long I waited? 30 seconds. Took care of everything on the phone in THIRTY SECONDS.
Good luck to those poor peeps standing on line. Bring a magazine. And a lot of patience.

Well. I work with small children, which means I am swimming in a sea of germs day to day. Given this lovely situation it is no surprise that I have a sinus infection (after a two week head and throat cold) and conjunctivitis.
I was still trying to do battle against the cold on my own until my eyes kicked in. Because once you have conjunctivitis you aren’t allowed to work around the kids. After 3 days of eyewashes my eyes still hadn’t cleared up so I went into the CVS minute clinic to get some antibiotic ointment.
I go in and sign up, they say that they won’t be seeing anyone until after their lunch at 3pm, so after signing up I go home and take a nap. I get back promptly — early even, 10 minutes before 3 — and I sit down to wait.
At 3:15 they finally come out and apologize that they had some computer problems and they haven’t gone to lunch yet and they will be back in 15 minutes. I’m slightly annoyed, but I understand and say «no worries.»
When I finally get in there, it is pretty cool. It is two nurse practitioners and they ask me a bunch of questions and look me over. Their diagnosis confirms what I thought, except I didn’t realize my cold had turned into a sinus infection.
They say: We are going to electronically send your prescription over so you can just pick it up when it is ready, these are your duplicates.
I think: Oh cool, how easy is that?
I go out, I wait about 20 minutes, and I finally ask: um… do you have the prescription for Anna D? They look, they look some more, then they ask my name again, then they look some more and tell me to wait a moment.
They call me up to the counter and ask me to confirm my name again and say it will be about 15 minutes. «15 minutes!» I exclaim, «but I’ve been waiting half an hour already. didn’t the clinic send over my prescription? They said that they did.»
«Oh…I wish they wouldn’t say that. You are new to our pharmacy and we didn’t know you were here so we didn’t fill it right away.»
I am thoroughly put out, and pretty annoyed, but again – I understand how that can happen through miscommunication – so I say «okay, 15 minutes? Thank you.»
I sit down to wait, and to while away the time I pick up this copy of Cosmo that is sitting there – WOW! Talk about saucy! I had no idea. I had a great time reading articles about how to have better orgasms – Cosmo doesn’t pull any punches, that shit was GREAT!
They finally call me up and I pay for everything, pleasantly surprised that it isn’t more expensive than it is (even though the whole thing has set me back more than I really want it to) when the pharmacy cashier lady tears off the bottom of my receipt before giving it to me.
Having shopped CVS numerous times in the past I know that the bottom of the receipt typically has a toll free number for a survey on your experience in the store that day.
Knowing this, I asked the lady what it was she had torn off of my receipt. «Oh, that is my receipt» she says – totally straight faced. But I notice that as she says that, there is in fact a separate receipt with the piece she tore off.
I’m tired, I don’t feel like pressing the point, so I say okay and thank you and I go. But it keeps nagging at me. I got a sneak peek at that bit she tore off, and I swear it looked like one of those survey bits. They are very distinctive. And then I remember the other day at another CVS my cashier – who was very nice and friendly – pulls out of his pocket a torn off survey from a past receipt and asks me to give him a good review.
Which I did, but I now regret, because I see this is a trend. And having been in retail for a long time, some of it as a manager, I don’t like this trend. Shoot, as a customer I don’t like this trend, if I have a bad or a good experience, I want to have the chance to say so.
Thank goodness for Unilocal!
Well short story long, being the customer service person that I am – I called the main company and reported the incident. tsk tsk tsk
Less than 20 minutes later the pharmacy manager at that CVS called me back personally to ask about it. And I told him all of this. Except the part about the other cashier at the other store doing what he did.