Crystal Framing Gallery

I am surprised at all the bad reviews. I went here for the first time and had an excellent experience. I had bought a large oil painting that I loved and was really concerned about making sure I got an excellent frame and mat. The man at the counter was super helpful in advising what type of frame to get. He quoted us a 10 day service time but it was ready in 5 days! While I will admit their regular prices are much higher than others, they were offering 50% off so we only paid $ 180 for the services (pretty good considering it was a large painting). We were very happy with the job they did, the frame looks great.

Bought a groupon-​type deal, and it was NOT worth it. We haggled over price for some time, and I still felt ripped off for two framings (an additional $ 300 for the absolute cheapest frame).
I asked if the job would be completed in 2 weeks and they assured me it would be. Of course when I came back over 2 weeks later, it was not ready. I will never again be using this gallery.
Also, I’m 99% sure that Reviewer «ghufran k.» either works at the gallery or is friends with the girl who works there. I saw him there when I went to pick up my posters, sitting by the counter and chatting with the girl, definitely not picking up any art. His reviews should not be taken into consideration.

Update on my past review — after going back in again to pick up our framed piece, it was handed to us with the following major issues:
– Frame was not the one I picked (the receipt I was provided had no specifics on which frame I had picked, but I know I did not pick a grey frame (we had chosen black) and the store refused to fix that mistake);
– Their framing process must be extremely messy, as we looked at our canvas in the frame and there were bits of paper stuck to the canvas inside the frame. The man behind the counter wanted us out of the store at this point (as he had other customers waiting that were hearing/​seeing all the mistakes they had made and seeing the horrible job they had done), so after first denying that the store had caused the problem, he finally agreed to open up the frame and fix it. this meant an additional trip back (that’s four trips total to get this piece framed and picked up)
The store management/​employees offered a very ingenuine apology and took no real ownership of the issues they caused. If there were negative stars, that’s the rating this place deserves.

Ditto to what others have said. SLOW and expensive. And I did call, as staff suggested. No one picked up and the call rolled over to voice mail, which was full. When I mentioned that to staff, they said they did not know how to check their voice mail!!!

These people are thieves and should be put out of business. Run away!
This place is terrible enough for me to join/​write my first review on Unilocal.I will never buy another Amazon local deal without reading Unilocal.
My experience is like everyone else only worse. My wife and I each bought a coupon. For the first frame they wanted to charge $ 1,100 and «knocked» it down to $ 770 because of our «deal». No matting, no crazy picture, only 1 inch over their «standard size». We liked the picture and stupidly gave them my credit card.
I brought in a second smaller picture in to get framed hoping to walk out paying little to nothing. With no matting, small frame, regular glass the second rung up at a whopping $ 570. Minus the $ 50 dollar «200 dollar discount» cost $ 420. In total they would’ve made $ 1,240 to frame 2 standard pictures. I walked out with the knowledge they weren’t getting another dollar from me and the $ 50 coupon was a sunk cost.
As a point of reference I used the Art & Frame Depot (14 933 Shady Grove Road) to frame a picture equal size and it cost around $ 200 (no coupon). They did a wonderful job. It included matting, glass, and a beautiful frame.
I wouldn’t be surprised if they charged the same *without* a coupon. Never again.

I came in with a Groupon deal and it still cost me another $ 100 to get a small print framed. In total the cost was about $ 350. I got it back rather quickly but the moment I looked at it i could see how lopsided it was. There was only 1 inch of mating on the right side and almost 2 inches of mating of the left. Im not sure how a professional would ever hand that back to a client and think thats acceptable. They were very nice about it and took it back immediately to be fixed, but in my eyes I shouldn’t have to point that out. For $ 350 it should look perfect the first time.

Very slow. Almost 6 weeks to frame a print, over $ 330 with an Amazon local deal voucher. I frame a lot, and this job should have taken 1 – 2 weeks max. I kept on calling. The young woman working there is helpful. The quality is good.

I came here with a $ 200 Capital Deals voucher. It ended up costing another $ 250 to get a simple frame, no matting, no special glass. It’s taken over 3 weeks to finish it.
This is the first time I’ve had something framed, but I’m pretty sure it should be cheaper and faster.
One redeeming quality — the girl who works there on weekdays is very nice and helpful. She helped me pick out a nice frame and was very patient.
That said, I’d go somewhere else next time.
UPDATE: It took over a month to frame my picture. No matting, no special glass, just a frame. I’ve called them every couple of weeks to see if it was ready. I called today, and it turns out it’s been ready for a few days. I guess they forgot to tell me. I tried to get the owner/​manager on the phone… no luck yet. My two star review just got downgraded to one star.