Bluemercury

(Waxing for men) Georgia was amazing! She was über friendly, charming, professional and kind, and provided a remarkably pain-​free experience. The service I received from Georgia and the rest of the team was excellent — highly recommended!

I’ve been getting my eyebrows done here for years. I have been going to the same place for four years and when I’m at college I refuse to get my eyebrows done because they’re one of the most noticeable features on your face and I wanted it done here since I’d used them before and trusted them.
Holy hell was that a mistake. The first woman who did my brows was the greatest. Too bad she left years ago. The second one was pretty great. Kept the shape I know and loved. The third one, who did my eyebrows just on monday, I’m pretty pissed at. Not only did she cut the length of my eyebrows so they look like my brow hair is more thin than I thought possible, she basically made them lay flat. Have I mentioned they aren’t even either?
Save yourself the money and the hassle and let a 12 year old do it. It would probably turn out the same quality.
After being a die-​hard, overly loyal customer for the last few years, I can safely say I will never go back.

This review is for waxing — I just got my first Brazilian from Georgia and she was awesome. I was in and out in 20 minutes total and it was the most painless Brazilian I’ve had. I never write reviews but had to as she was awesome. I was able to snag a same day appointment. Definitely recommend her!

I am a makeup neophyte and rely on the expertise of other to guide me in the right direction. I have a minimalist approach to makeup and I guess this shows as they seemed very unwilling to assist me in purchasing some new products for fear that I was just browsing and didn’t want to waste their time.
They took forever to ask if I needed assistance and were condescending beyond belief. They seem to sell whatever brand is being promoted, instead of mixing and matching based on what might be best for your skin type or color. I walked out of the store with five new items and feeling discontent with my experience.
Lastly, the woman who checked me out was unpleasant and surly. She barely acknowledged my presence and to my chagrin, interrupted the checkout process to make sure another customer was being assisted. Also, typically when I’ve purchased from here before I’ve received samples upon checkout based on my shopping experience. They seem to have stopped this practice.

This place needs to work harder at being attentive, helpful and knowledgable about their products to make customers feel welcomed. None of these happened tonight when I went there to buy something very specific.

Allie, who was my make up artist today, is truly an Artist with a capital A. I scheduled an appointment for a make up trial before an upcoming photography session. I didn’t know what I wanted– I said I just want to look like an enhanced version of myself. My skin looked flawless, the colors she chose for my eyes were just smashing, and she gave me a smoky eye without making me look vampy. She enhanced my lips without making them look overdone. She did a magnificent job, and I would schedule an appointment with her again any day of the week. I’m so glad I will get to see her again right before my actual photo shoot for my make up. She is an artistic genius!

This is a review for the store itself. The selection is broad and high-​end, with a great choice of luxury skincare, haircare, and cosmetics. However, the customer service usually leaves something to be desired. Asking for a sample shouldn’t be met with a literal grimace — is it absurd that I might want to try a product before buying it? Especially since their return policy is lackluster. When you can just go to sephora and know you can return, have samples, and good service, I am bummed when I have to go here because I want something sephora doesn’t have

I went to this store on a slow Sunday and the employees were fun and pleasant, however, they were not knowledgeable. They were out of stock of the item I wanted but instead of telling me THEIR policy on shipping it to you from another store, they called around to places where I would have to pick it up myself. Meh, I’ve experienced better.

Had an extremely poor experience with Seraphine (a name I’m only getting from the receipt, as she never actually introduced herself). Went in for eyebrow shaping, and came out with the middle entirely uneven and with a couple layers of skin missing below my outer brows. It hurt like crazy, and left me with two huge scabs! I’ll definitely be selecting a different technician, if not location, in the future.

Georgia, the esthetician, gave the best Brazilian wax ever. I’ve been getting Brazilians regularly for over ten years and hers was the quickest and most painless I’ve ever had. It took literally less than 5 minutes and I barely felt a thing. She is very professional and friendly. Highly recommend!

One of the worst Bluemercury locations. Staff is super unfriendly, and I was not greeted at all, nor asked if I needed any help. Store layout is nice, and the windows make it bright. They had what I needed, which is appreciated. Upon checkout, I was not even asked if I was a prior purchaser, which is standard. I’d only return out of necessity.

Ok so I was extra nervous about my first full brazilian. I had all kinds of worries… I mean I was trusting someone with my delicate parts. I saw Angela and I must say she was extremely professional, easy going, knowledgeable and hygienic through the entire process. I definitely found someone that does a thorough job and would give it 5 stars but didn’t only because the experience itself quite honestly hurts. But I definitely recommend Angela and Blue Mercury!

Love bluemercury. Love the products they offer.
Hate this location and the terrible terrible customer service. Awful attitudes. A salesperson literally laughed at me when I asked for something. I told her she was rude and I left. I went to Bloomingdales and received much better service and a salesperson who actually was knowledgable about skincare.

I so wanted to love this store, they have such wonderful cosmetics! I tried to shop here twice and both were negative experiences. Both times I was ignored, I had to ask someone to help me each time. The first time someone finally did but the second they didn’t. I then went to a nearby department store and they were fabulous, the comparison was amazing! I hate to say it but I won’t be back and will continue to shop elsewhere.

I posted this under the Georgetown store as well, but I figured I should post it here as well to keep people from being duped like I was.
I wanted to treat my wife to a massage for her birthday, and I was near the Bethesda location, so I popped in to see if they offered massages. They told me that they did and sold me a gift card to cover a 90 minute massage. When my wife tried to schedule it, she was informed that they only offer massages at the Georgetown location. Only on Saturdays. Only from 11:00 am — 2:00 pm. No one at the store told me this when they were ringing up the $ 150 for the gift card. My wife works on Saturdays.
I was pissed and felt ripped off, but Blue Mercury is a high end store with a decent reputation, so my wife decided to hold on to the gift card and wait for the next Saturday she had off. The first time she scheduled the massage, Blue Mercury called and cancelled a few days before because they said the massage therapist wasn’t available. So I guess this means they only have one person available once a week for three hours. Why even bother offering the service at all?!?
She was finally able to book the massage a few weeks ago. The massage room is a closet. A filthy closet. There was dirt all over the floor and rust stains on the walls. There were four trash cans in the room. Not sure why a tiny utility-​closet-​turned-​massage-​room needs FOUR trash cans, but there they were. And the worst part, it reeked of vomit. She asked the massage therapist if he smelled it too, and he said that the room pretty much smells like whatever is in the street outside.
The actual massage was fine, but the overall experience was about as bad as it gets. Avoid this place at all costs. Bottom line: the employees only care about separating you from your money.

This review is for the store, as I haven’t had any spa services here.
I detest this store because of their lackadaisical staff. They do not greet you or acknowledge your presence, and are typically busy chatting with each other. Once I walked in at the same time as a co-​worker of theirs and was ignored while they descended upon said co-​worker and her boyfriend, shrieking with delight. The only people who have been vaguely interested in helping were reps who happened to be there for specific brands.
I used to come in here to buy products I couldn’t get elsewhere, but now I just order online from another company or purchase from a less conveniently located store, all the avoid this place.
I was a shopgirl for years and I have to say that the owner should be embarrassed to have these people representing their company. Their customer service skills leave much to be desired.

This Review is specifically for Angela;
She rules!!! As stated below she is sweet as tea and works so quickly and thoroughly, it was easily the most painless wax I have ever had. I hadn’t gotten a brazilian wax in awhile (like 3 years) but finally had to toss the razor, and I am so glad!
I’ve annoyed my girlfriends telling them all to go to her because she is so good and now I’m taking my rant to the net.
& I pre-​booked which I never do. But I did, and I will definitely be back!

[3.5 stars]
I come in here from time to time. I went in today searching for a father’s day gift. Since it’s you know, a week away. Unfortunately, they didn’t really have any gift sets. Just the bottle of cologne for $ 70. I wanted to spring for a set. Unfortunately, they didn’t even have the separate body wash or lotion for sale individually, so I couldn’t even make my own gift set with the products. Party foul! I do like that they have many different brands that you don’t typically see at regular department stores. The staff are hit or miss in whether they actually want to help you or not. Which can be annoying.

*** FIVE STARS FOR ANGELA ONLY***
I absolutely adore Angela and will never get a Brazilian from anyone else, ever! She works quickly and chats with you so it never feels awkward. Her technique and the blue wax Bluemercury uses makes a Brazilian very close to painless. At $ 55, it’s a bargain, especially in the Bethesda area. Plus, while I’m paying Angela always digs up a few product samples for me to take home!
However if I need any products, I stick to Sephora. I don’t think anyone who works here has ever greeted me or offered to help when I stick around before/​after my wax appointment to browse.

I am just not fancy enough for this place. Pretty specific boutique which closes at eight. Not sure how great a spa ambiance can be had with all the doors open on a humid day, but okay. Scents and skin/​hair products line the shelves. At no point during my visit did I receive a greeting or inquiry, the two people working were happy to cluster at the counter and chatter blissfully amongst themselves. Bobbi Brown, Laura Mercier, NARS, Chanel, and Deborah Lippmann beauty products.