Bethesda Hill

My family has been living at Bethesda Hill for 18 months. Having moved numerous times over the years while in the military, we have had some good and some not so good experiences at apartment complexes. Our experience at Bethesda Hill has been the best experience we’ve had so far, and the staff continues to impress us with their professionalism and diligence in trying to meet and exceed our expectations.
The leasing office employees have been wonderful. Sylvia, Netsai, and Melrose are always so cheerful, courteous and helpful. The maintenance team, Carlton and Mark, is always very professional and respectful when performing maintenance requests. We are always impressed by the speed with which they respond, and by the quality of their work to resolve our maintenance issues. Once again, both the leasing office and maintenance crew consistently go above and beyond the call of duty in order to make us happy. We are very grateful for the service and friendship we have received from all of the employees at Bethesda Hill.

I just have to update again. I had an issue on a *Sunday* afternoon where my A/​C started making a horrible screeching noise. I was just getting ready to leave for the Rock Star Mayhem Festival in Virginia, and was thinking I would have to come back from a long hot day of rockin \m/​\m/​to a super heated magma chamber. On a whim, I stopped by the front office. Yes, on a Sunday, the front office was open. I mentioned my A/​C but that I didn’t feel it was really an «emergency». Oh, that was NOT going to be the case here! «If your A/​C is out, that is an emergency sir!». Luckily, it was simply a loose screw in the blower fan, but Mark (the exceptional maintenance guy) was right out, fixed it all, AND set my A/​C back on so it would keep everything nice and cool for my return home. Thanks again to the maintenance and front office team of BH, they really make this place worth the 5 stars.

Decently priced for Bethesda, I decided to live here upon moving to DC since the apartment was in Bethesda (come on it is Bethesda!), and the community seemed nice and it had okay ratings from apartment websites.
Dealing with the leasing office was a pleasurable experience. Moussa was great and Sylvia, was willing to answer any questions you have. They constantly have a landscaping crew keeping the apartment community looking respectable. I lived here during Snowmageddon and their handling of it was fantastic. They had plows to clear out the snow and the maintenance crew was constantly salting sidewalks and the parking lot.
Now for my apartment: I lived on the ground level of building 5117. It was a basement apartment. Everything was great until around June. The heating and cooling system is not efficient. I came to this conclusion after having astronomical pepco bills at this location and having low ones at my current residence. Maintenance came several times to check on the status of the system, the thermostat was broken. Around May, I started noticing a lot of spiders, like big spiders. I always found them in my room, the bathroom and my roommate found them in her room and bathroom as well. I told the leasing office and they had someone spray. I noticed in the living room window there were always tons of spider eggs and little gnats. I had them spray for this. In July, I had enough: centipedes, big centipedes!!! I told them about the issue and they had someone spray again, nothing worked. I think this was beacuse of the apartment location
Our air conditioner broke several times and the maintenance man, I forget his name, fixed it several times. It was something with the air conditioning unit. Our fridge also went out a few times. I called them and they took care of it. Maintenance was always responsive.
The appliances in the apartment are brand new: flat top stove, GE fridge, beautiful countertops and nice light fixtures. The carpet was a nice beige color and it was easy to clean. There is good shower pressure and the bathrooms are a decent size. I love Bethesda Hill because there is a washer and dryer in every unit and you do not have to pay water and all appliances are electric which can be a good or bad thing. I gave this three stars just because of the bug situation.