AT&T

I’ve transferred two lines from Verizon, getting a Note, an iPhone 6p and renewed my ATT Next account on a third phone, an iPhone 6s Plus over the past month. So I’ve been here perhaps more than I’d like.
Since the iPhone one came out, I’ve purchased all of my iPhones from Apple. But it is a different set up now, and it isn’t always possible or easy. In fact the middle phone mentioned above took about 3 hours to set up between problems which were pretty much all of Verizon’s fault, but the software the vendors use did not make it easy to determine where the problem lay.
That aside, I’ve worked with 3 different people. They’ve all been great. They were all helpful, courteous, efficient and wouldn’t give up on a difficult problem.
Lucky for me — tonight went really fast and easy. Traded in my 1 year old iPhone 6 Plus for a new one. Nice, smooth, fast, and less crowded than the Apple store. (And I couldn’t do this in the Apple store because the phone was needed to be given to ATT for the trade in.)
I would still rather hang out browsing in the Apple store. But I wouldn’t want to hang out waiting for a salesperson there — or for that matter anywhere. :-)

they don;t care at all.
I have been to this ATT twice and I won;t go back anymore. The staff there always gather together to chat instead of taking care of customers. I went there today with my att insuranced iphone6, then the guy just asked me to go to apple store. Pardon me? I just went out of Apple store and my warranty expired, that;s why I bought insurance 1 year ago since I purchased my new iphone, and when I asked him about insurance, he just throw me a booklet, «call them» he said, seems he has no duty to explain anything. Pardon me again? you are paid to explain to your customer instead of just showing, or not even showing, but throwing a booklet. And when I asked him how I can purchase a new phone with trade-​in or no– trade policy, he said, oh no, you can;t do that. Excuse me? are you trained to answer basic questions? they just don’t care, they just live in their own world and waiting the clock for taking off

Horrible. Just horrible. I went there twice and everyone was very nice, but they are just very lazy. They do not do their work and tell you they did. I asked to set up my payment plan, they set every thing up (twice) and then I was almost sent to a collections office. Absolutely inexcusable… Twice??? I will never go there again and will always prefer to use a phone and go through the computers, they wont disappointing you. I say shut down the store, fire everyone, switch over to machines and make all of our lives better please. I live walking distance and still will never go back. If I really need a human I will go to a different location. It’s just not worth it.

I went in there to see if I was eligible for an upgrade and it just so happens that AT&T has executed this new plan where you pay off your phone through monthly installments very similar to T-​Mobile. However, with this new plan, you don’t get upgrades 6 months earlier and you have to get your new device shipped to you or the store and you cannot just grab whatever they have on hand. Pretty stupid but that’s AT&T’s fault, not the store itself.
Anyways, I was helped by multiple people at the store. One associate, by the name of Andrew, took the time and helped me save money on my bills while seeing when my contract would be over. He didn’t have to do that, but he did and that makes him pretty awesome.
His coworker then stepped up and informed me that I haven’t been using much data lately so I should save some money and lose my unlimited data deal. Haha. No. Go away, lady.

I’ve never had so much trouble purchasing a phone in my whole life. I specifically told the person not to turn on the new phone as I was still doing some important work on my old phone and she did it anyway — not only that, but messed up all my cloud stuff.

If this is the «corporate» store that is right next to sears and across from BestBuy mobile it is horrible! Stay away! The customer service is crappy with long hour wait while the staff stand in the back. I came in hear trying to buy a Samsung Gear S and the manager on shift refused to sell it to me. He literally stated in front of me that he would not make a sale because the store makes money on commission and since I was not an AT&T customer and would not purchase it with a service he would not sell it to me because he would not make money… I called the corporate office online and they stated he had to sell it to me. When I told the manager (I believe his name is Dan) he said he didn’t care and he was above corporate and the corporate people didn’t know what they were talking about. He didn’t even try to offer me a deal. He just asked me what service I had and said for unlimited text, phone and data for a new Note 4 and Gear S would be $ 120 dollars. currently paying $ 86 right now for unlimited plan from Sprint. I asked for the regional managers number and he said I cannot provide you with that and cannot pass out that information. Horrible service, very rude and condescending.

A lot happened during the 3 hrs we spent at the store, although here are the highlights of the experience.
Me and my Wife came into the store in September to take advantage of the iphone 4 $ 200 credit back trade in promo for iphone6, and start a new line. It was planned to be a quick and dirty. It ended up being inconvenient and dirty.
I kept my iphone 5 and she came in for the iphone 6. The sales rep deviantly told me that I wont be able to buy the phone upfront and the store only offered its phone through the «next plan», continued with more bs rhetoric that the only option is «next plan» where I will receive the $ 100 bill credit in addition to trading in the iphone 4. Now I am gratefully forced into the store’s «only option» to get the iphone 6 is through the «next plan» (BS). I cant really be upset at this point because he was offering me the «only option» which came with benefits. Then next we opted to get the iphone 6 plus that was out of stock, which i expected, and so we ordered it unknowingly afterwards he told us upon receipt of transaction, «the phone will be shipped in November, and there is a restocking fee if you cancel». I thought to myself, «s**t happens lets move along so I can live my life.»
THEN SURPRISING more S**T HAPPENS we continue with activation, he returns and said my account went «ghost» and no record were to be retrieved, and that «this never happened before». After the best 3 hours later we walk out of the store with a «next plan» and the same iphone5 and iphone 4 we walked in with.
Now fast forwarding to this date (two months later), my midget wife goes in to claim the phone we ordered in September. She texted me with her chubby fingers «sales rep said we aren’t eligible for the bill credit.» Then I texted back «just get the new phone activated and leave the b*t*h **s store.» and she said «It’s pretty big»
This was how I experienced the royal treatment, maybe because I looked like a cheap Chinese guy.
Finally, I called AT&T customer service and they said I was eligible and awarded me the bill credit for activating a new line with the «next plan» that will be applied to future bills.

AT&T managed to drive me out of their own store tonight. It was the incessant screaming alarm that the new guy did not know how to turn off. And the screaming customers, those old ladies who insist on knowing what’s going on… but were getting nowhere. Or it was so many people looking so sad at having to wait so long, so seemingly pointlessly… And that screaming alarm… no sale tonight, AT&T… hello Apple store…

Service seems sketchy. My iPhone wasn’t doing the trick for me anymore so I was able to get an android phone from a relative. All I wanted was to switch phones. I was ready to buy whatever I needed to. After waiting 40 minutes and being told we don’t sell batteries. I went to radio shack and bought one. Signed in again waited another 40 minutes see the guy and he tells me I gotta see an authorized Samsung dealer because the phone had a code on it which I was unaware of due to no power. I called my cousin who is a manager of an at & t store he told me how to easily reset the phone to factory default by pressing the 3 buttons and how he would have just did it on the spot for me. No big deal. Want Be Going To Democracy Mall For An IPhone 6 plus!

We came into the AT&T store in Montgomery Mall to buy the new iPhone 6. We were helped by Asad and it was the best experience I have had buying a new phone and getting my numbers ported. Asad was extremely helpful and informative. We came back when the phones came in and Asad again helped us setting up the phone and porting our numbers. Nothing but good things to say about Asad.

Came here after experiencing a bad evening at another AT&T branch. The manager (Jen?) was at the storefront and immediately asked me what happened and assisted me. She was AMAZING and speedy – she did everything in her power to make me a happy customer again.
Then, she added me to the list to work with one of her employees, Kristin – who, was another speedy and highly competent employee. They both worked effortlessly and seemed to have a really good rapport. The atmosphere here is chipper, the employees all seem close with each other and all of them are on the same page. This is a clear window to how customer service should be in all phone stores.
THANK YOU for solving my activation/​upgrade issues and making tonight an easy process. I was able to resolve a two week ongoing porting issue in ONE night here. Also, I was able to order my new phone and trade in my old phone seamlessly. Any time I have AT&T issues, I will choose this branch!

EVERYONE PLEASE READ THIS: AT&T employees make commission on selling phones. They now have this new AT&T Next plan where you pay monthly for your phone and then you’re eligible for an upgrade a year later if you want to get a new phone. Sounds great right? This isn’t the ideal option unless 1) you’re loaded and 2) you want to get ripped off. So I denied the Next plan and they said they don’t have any in stock. I go to Best Buy Mobile to get an iPhone and they are the ones who tell me that AT&T makes their money off Next plans and if you don’t agree to sign up for it, they’ll say that they don’t have the phone in stock. WOW. Schemers! I was like, «But aren’t you their competition?» And the gentleman said that technically no because Best Buy Mobile employees don’t make commission whereas AT&T does. Never going to AT&T again. THEY SUCK. Just go to Best Buy Mobile or Apple! This totally makes sense because I’ve gotten denied at AT&T so many times over the past few months (even after they first released it). Ridiculous!

This store is really bad. The majority of my interactions have been short (thankfully) until I decided to buy a nice phone. The first employee who helped me was inexperienced and didn’t ask for help from his associates in areas where he obviously lagged. Anyway he couldn’t really tell me the benefits of the phones. I was constantly asking and asking and asking — I gave him the guidelines of things I wanted but I had to keep investigating to find out which phone to get. I decided on the Moto X, a completely customizable phone that is not available in store. You pay for the phone, are given a card and you take that home to make it. Well, the card on the floor was not working in check-​out. The card has to be activated to work. Instead of going to the back and getting a new card, the new guy and THREE other employees left me sitting on couch for 45 minutes while they «troubleshot» the card. I was left just sitting there waiting for these guys to hurry up. Finally, after I approached the counter and announced that I just wanted them to forget it I want to go home they ran to the back, brought out a new card and was checked out in 5 minutes. Really? Why did they not start with that and troubleshoot after I left??? Obviously my plans were canceled that night as I was an hour late.
I got a survey where I expressed my dissatisfaction. The store manager called me and told me to come back in and see a specific salesman and that I would definitely leave happy. I agreed because when I received the phone I had a problem. The phone Motorola sent me was actually defective. After not feeling entirely sure about the phone because of the uncertainty of my salesperson I thought I should probably just return the phone and get a way cheaper one. The salesperson I was told to work with was too busy to see me so another manager offered to help me but we were interrupted and he passed me on to another salesman who was then interrupted and I got passed on to the jerkiest salesman I have ever had to deal with. When I expressed why I wanted a cheaper phone he basically told me a ton of lies about the cheaper phone to save the sale. It was a really obvious and pushy attempt that was rude and actually really stressful. I ended up arguing with the guy before I left the store in tears. Needless to say that did not improve my view on the initial transaction. When I got home I decided to stop relying on these people and do my own d@&% research. I compared phones, read articles, and watched videos until I decided that the phone I chose was actually a great match for me. (All of this research also taught me that most of what the jerk salesman said was actually wrong).
I finally wen back to the store to solve the problem of the defective phone and I was saved. WHITLEY talked with me. She was super friendly, listened to the issue, and even though they couldn’t solve the problem in-​store, she made me feel OK about it. She was awesome. she then invited me to always shop with her and I definitely will. If you go to this store ASK FOR WHITLEY!
Whitley almost made me give the store a 3 star rating (I would give her personally 5 stars) but the crying fiasco made that impossible.
Thank you Whitley. I will continue shopping at this store because of you!

I came in to have my 4moth old phone case replaced and I was told since they don’t have the exact same color that its not replaceable unless they have that color. ? Can you order it? No just come here and check within a year. If you go past a year through you can’t replace it. ? ??? You push the cases so hard during the initial sale and that your customer service is great if you need anything, then this???. I know this potential transaction was not handled well. Went to another ATT store and it was a 123 transaction.

Never go to this place. There is this one guy, black guy, slightly build and bald. Must be in late twenties or early to mid thirties. He is the most unprofessional sales guy i have ever met. He seems to show an attitude. Something which is straight, he makes it look as if it is very tough and he is doing me a favor by doing it for me… This store is never– go for me. iNFACT RIGHT OPPOSITE IS THE BEST BUY. Those guys are much better and helpful

After wasting my time on the phone with at&t’s horrible customer service for more than an hour n a half, I was helped by one of the store’s sales consultants, elmer and I was more than satisfied as I left the store. Staff are very knowledgeable, very friendly and yet, very professional. They could answer my questions in a few seconds whereas at & t customer service people kept me on the phone without giving me any useful information and kept transferring me from one person to another. Staff of the store stepped in as I was getting frustrated and helped me out without me even asking for any help. I wish I had talked to them first before contacting the customer service. I highly recommend this store out of all the other at & t stores. It’s a shame that at & t has very few people like these guys.

A store manager there by the name of Damon Frazier is a very unprofessional manager. He flirts with customers and has him buddies in there talking to him with a store full of customers waiting to be helped. He has smart remarks to reply to you with when you ask him if you can be helped by one of his employees that seem to be doing nothing at the time. I reported him to the BBB and if I ever went there again and I needed manager assistance then I would not recommend him. Maybe another manager. And maybe on a day when it isn’t packed in there.

Large store with a great selection of phones and accessories. The place is well organized.