National Tire & Battery

I am admittedly not very knowledgeable about cars so I have outlined my experience below so you can decide for yourself whether you’d like to patronize this NTB location.
I dropped my car off for its annual inspection. A few hours later I get a call outlining the work that needed to be done to pass inspection. The work totaled $ 600. A little higher than I would have hoped but I didn’t give it a second thought and agreed to the services with the technician I spoke with.
The work I primarily needed done was on my rear brakes. I needed the rotors and pads replaced. An hour later the technician called me back and informed me I would also need to replace my rear calipers which would cost an additional $ 500. I was taken aback by this given we had already spoken and he had indicated during our initial conversation that no further work would be required to pass inspection.
At this point I was uneasy given the large increase in proposed charges and wanted a second opinion. The technician informed me because they had already started working on the previous items I agreed to it would cost me $ 125 to get my car back.
Given this I agreed to work. They did end up rebating me $ 100 because I think they realized I was not pleased with the turn of events. Whether intentional or not I felt taken advantage of though which is the reason for the 2 star review.
One thing I would definitely recommend if you are knowledgeable enough is to purchase your parts off the Internet versus from NTB directly.
I have a 2006 mercury milan and the price difference on the parts I needed to pass inspection is tremendous.
Brake Rotors $ 69.99 from NTB vs. $ 25 on the Internet.
Rear brake pads $ 119.99 from NTB vs. $ 35 on the Internet.
Rear Calipers $ 159.99 from NTB vs. $ 70 on the Internet.