Wade Heating & Air Conditioning

My complaint in regards to Wade Heating & AC is with their customer service. I requested a service on my AC because it wasn’t draining properly. Though the system was well-​aged, it performed perfectly fine other than this drainage issue. The technician did seem to repair the drainage, but within an hour of his leaving the system completely shut down. Even the thermostat power was down. I called the company and spoke with Bill, who was very firm in saying the unit needed to be replaced and he would not send the technician back out. I continually asked him to please just send the technician to discover why the system went into safety shut down, when it had worked perfectly fine until then.
He also refused to give me an estimated installation date of new system until I committed to purchasing one from them. In August, I wasn’t willing to commit not knowing when the install would be.
So I climbed in the attic myself to discover that the technician had simply stepped on the plug to the condensate pump on his way out. I plugged it back in and the whole system kicked back on and stayed on. It was a simple mistake that I do not fault the technician for, but I do find it unprofessional that they refused to come back and determine the reason for the shut down.
I would also like to note that Bill made several references by phone and in the invoice that the drain pan and condensate pump had been «rigged». Well, it was Wade Heating & AC that rigged the pump and pan just a few years ago.
So I called to register my complaint with Wade and the lovely receptionist assured me Mr. Wade would call me. He never did. When I received the invoice I sent a letter to Mr. Wade with the payment, asking that he decide whether to cash the check or not based on my complaint. He cashed the check and has yet to reply to my complaint by phone or letter.

Last winter during a very harsh cold snap our central heat/​air went cuput. We called Wade heating and air and in less than 24 hours they had installed a new unit and even haggled on the price a bit. Very quick and the three guys that came out very top notch, friendly and personable. Highly recommend.