Ruby Tuesday

I’ve stopped going to this location a couple of years ago because the service was awful and the food was subpar compared to other locations. However, I had to write a review after my most recent experience.
A friend of mine wanted to get a meal delivered to me after I had surgery and she chose Ruby Tuesday. I asked her not to get it from this location. However, the choice was not hers when their corporate office chose this location due to it being closer to my home. Well, needless to say that I never got the food, however, she received confirmation that it was delivered. I told my friend that they either didn’t deliver or they delivered to the wrong address. She called them on the next business day and they argued with her saying that they did deliver and may I lied and told my friend that I didn’t receive the food and actually did. They even asked her how well did she know me… so basically they were questioning my character to a customer. The manager said all of this, however, my friend never received the final confirmation you are to receive when a delivery has been made. My friend decided not to go back and forth with the person on the phone and called the corporate office, who took care of everything. So, this is definitely not a ding on Ruby Tuesday as a whole… just the Bessemer, AL location.
At this location… customer first… NOT! They are rude, obnoxious, and the food doesn’t take the way it does at any other Ruby Tuesday. So, even if I thought I would visit again ever again in life, this experience has completely killed any thoughts of that ever happening. So, think twice before coming to this location. It would be better for your time, money, patience and sanity to ride to the Galleria Mall location.

Won’t be back worst service ever to expensive for what I ordered manager very rude unprofessional didn’t seem to care my first time in a while going was going to try it again but never going back

Ruby Tuesday is a chain place much like an Applebee’s. They have curb side take out and dine in service. Full bar area separated from the seating area. Some TVs in the bar only. The menu is a mix of burgers, steak and chicken. Great appetizers and mixed drinks. Every table gets a basket of cheesy biscuits much like the ones at Red Lobster only smaller. They are addictive. I have only gone to this place for lunch a few times. Never crowded. Always fast and clean. Clean. Seems so hard for some places to grasp but they get it here. I am always happy with my service and meals. Not sure about dinner but at lunch they have a decent salad bar. Recently we order a huge spread for take out at work. Hot wings. Chicken salad. Biscuits. Chicken wraps. Cookies. Mashed potatoes. Chips with spinach dip. Everything was ready when we picked it up and tasted great. Great example of a Ruby Tuesday spot.

My wife and I have eaten here several times recently. Ate there tonight and the food and service were excellent. Had the Cajun ribeye and wife had the peppercorn sirloin. Both were great. Kim was a fantastic waitress.

Ate here last night and it was okay. Not worth the price. My steak was perfectly cooked but that’s about all I can say. Everything else was just so so. The lobster had no seasoning on it really didn’t have any taste at all.

Worst ever. Place is disgusting, service sucks. Waited forever just to get a drink order taken and acknowledged. Food came out one by one about 5 or more minutes apart and brought the two year olds food last. Smells horrible benches torn and didn’t even get a salad in fear of getting sick. Stay away. I LOVE Ruby Tuesdays but they need to close this one as it is giving them a bad rep!

I ate here 2 days in a row both times the customer service was outstanding. Both Jazmine and Destiny were fabulous. The 2^nd day my glass broke right in half and My drink spilled all over me. I say this because this would not have been anyone’s fault. However the Manager Derrick came over and took good care of me. He comped my meal for me even after I told him it wasn’t anyone’s fault and didn’t expect anything except for help cleaning it up. Kudos to Derrick and his staff.

Hit or miss, but mostly hit. Food is always good, always friendly, service is good more often than bad. This is Bessemer, where there is NO quality work force. Those who live here know what I mean. Those who manage restaurants here REALLY know what I mean. Elsewhere in birmingham I’d rate this Rubys an 2 ½ or 3, but for Bessemer it is definitely a 5 in comparison to any other place to eat.

We had an excellent steak prepared just the way my very picky husband likes it. Very nice service. We will definitely be back.

Service was ok, but the food was horrible. The rice was oily and chunky, my husband had the ribs and they were dry. Our food looked and tasted like it sat in the microwave to long, did not look eatable. To make things worse the sweet tea, lemonade, and lemon drop all taste like water. The worst!!!

The food was good the service was not so good had to ask for refill had to ask for steak sauce twice ask for lemon when i ordered my tea didnt get it.

Definitely not a good experience with Ruby Tuesday. Ruby is one of my favorite places, but this one was awful. The salad bar isn’t fresh, the place stinks and the restrooms are so dirty and stinky.

Good food. Enjoy the salad bar!