Contracted through Amazon-at least so I thought. After the date of my «appointment» came and went I emailed him through the Amazon Portal. After several days finally got this response,” I’ve changed the settings on Amazon its not letting me dismiss the work order but we don’t work on thermostats and to far away.” After further correspondence it became clear that there was an issue, he claims it was with Amazon, in my opinion it is with his professionalism. And for a company that claims to be customer focused-it’s not very evident in the way he handled this situation.