LensCrafters

Service is good, from the eye exam to the final fitting. But even with good vision insurance, it’s just too expensive to buy glasses here. If you have a complicated prescription, require lens coatings, or are interested in progressives, you will pay through the nose for lenses. Even bringing in my own frames, I still ended up paying around $ 900 for two new sets of lenses (after insurance). Granted they weren’t simple lenses, but no way should I have paid that much. That’s nuts.
Consider Costco (if you are a member) or some of the cheaper vision chains. Service might be a tad slower, and you wont have as many options. But you also won’t likely have to take out a loan to pay for eyewear.

Where are all of these wonderful friendly staff? because they are not there when I go. The doctors are awesome the front staff need attitude adjustments. they are short with you, rude and sometimes dismissive. Please… tell me what day the friendly staff show up.

The staff here is rude and unhelpful. I walked in and wasn’t sure where to go, I saw a lady staring at me but didn’t see a name tag or any sign she worked there so I didn’t say anything to her. After another moment of me looking around awkwardly she finally asked if she could help, was very rude when giving me paperwork. After I finished filling out the required paperwork (about two minutes worth, in this time she walked away and was obviously discussing me with another worker and pointing at me) another woman came over to help. Again, rude. The whole time o felt as though I was being judged and they assumed I didn’t have money. Instead of giving them the additional profit of me purchasing my frames and lenses here I took my prescription and will go elsewhere to do that. Somewhere that treats me with respect like the paying customer I am. I did give 3 stars because the doctor was wonderful, but a new staff is needed ASAP

Had an appointment for an eye exam on 9−10−14 at 10:00 A.M.
The weather was windy and raining got to the Berwyn location at 9:53 A.M. I looked inside the store and there was an employee inside. I tried to come inside because the wind almost blew me away but the employee only was allowing in other persons arriving I guess they were employees too.
It was until 10:03A.M when she decided to let me inside and open the door. By then I though that I would take my business somewhere else and cancel my appointment I had with the Optometrist.

I love this place! They have two amazing doctors that work there. I do suggest you make an appointment if you have time because they can get busy. They have great associates that are willing to help you pick out the perfect pair of glasses. They even have ipads to show you what you look like in each pair. I would recommend any friend or family member.

I got an eye exam here, where I learned I have ²⁰⁄₄₀ vision. The optometrist was helpful and friendly, and I didn’t have to wait long before getting my eyes examined. I felt that the exam was thorough, even though I think I correctly guessed on a bunch of the letters, so hopefully my vision isn’t worse than I was told at the end of the exam! My least favorite part was having to keep my eyes bulged open and the optometrist puffed air into each eye. I guess it’s all a standard part of an eye exam.
I decided I wanted to purchase a pair of glasses to wear while working and especially for driving. The employees were very patient as I tried on a ton of different frames. I’ve never had glasses before, so I wanted to be really thorough. The employees let me try on several pairs of glasses, took pictures with a camera, and then showed me side-​by-​side comparisons of how each pair looked on me. This was much more efficient than the self-​taken pictures I had been previously snapped with my point-​and-​shoot. It was super helpful to see how I looked in each pair.
I finally decided on the frames I liked the best, they were fitted to my head, and I got to take them home that day (which was good because I was about to leave town). The frames are high quality and the price was a little high, but I suppose decent for Prada. Every once in a while, they slip down the bridge of my nose a little and I have to push them up. Because I have never worn frames before now, I can’t tell if this is totally normal or if they could have been fitted to my head better.
The huge complaint I have about LensCrafters is the payment plan option. We were not properly informed that the interest would be a whopping 30% and we never received a warning in the mail that the last day for payment was soon. Now, these frames are costing me a lot more than I originally bargained for. Customer service was not helpful on the phone, either. Overall, that’s a pretty crappy situation.
Five stars for the eye exam and for the helpful employees, 4 stars for the frames, 1 star for the payment plan and customer service.

I took my son here for his kindergarten mandatory eye exam and they were wonderful.
The Doctor and the Technician were both very patient with him and explained exactly what they were doing and why. He really wanted glasses and was sad when he found out he did not need them, so the Doctor gave him some cardboard glasses to pretend with.
The only complaint I have is that the front staff are not very organized. We arrived 10 minutes early for our appointment and had to wait over 30 minutes to be seen. Then, it took a long time to check us out.

Went back for my son’s yearly exam. Again, I am impressed with how great everyone at this store is with him. A pleasure to go there!

I went in to fill in a prescription from another place. I was happy with the attention and the service I received. They had a great selection of frames and although the lady tried to get me to buy the more expensive package for frames, she wasn’t all pushy. I went back the next day for adjustments and was treated well again. Will go back if I need to.

I don’t think I’ve ever spent as much time in an eye place as I have in this location over the last few months. I was beginning to know the staff’s life ambitions and shoe sizes.
Been in and out of this place because it was difficult to get things right from the get-​go. I have to admit everyone here was super friendly and sweet, but not very experienced and helpful as far as getting customers exactly what they need right off the bat. They steer you in directions that just don’t make sense for specific prescriptions and eye needs. Not to mention they got my guy’s right eye prescription wrong so that HE needed to go back numerous times!
Let’s just say I will never go back. The day I walked out the door knowing it would be the last time I NEEDED to go back, I knew it was one less nuisance on my shoulders.
I would suggest finding a local eye practitioner who has been around for quite some time and knows what works and what doesn’t for all types of eyes.

Not a bad place to go for an eye exam, the people are usually nice and the doctors are usually good, but sometimes hit or miss, and there can be some flaky tendencies once in a while as far as ordering contact lenses.
Overall it isn’t bad, but there is better (Kirk Eye Center in River Forest). It’s really like taking a computer to be fixed at Best Buy rather than a computer specialist. You may get someone who is very good and knows what they are doing, or you may get someone who doesn’t quite know what they are doing. I haven’t had any terrible experiences here, but there is a high turnover rate of doctors here and some of them weren’t that good. Being a large chain, they do get good rates for glasses and contacts though.