Berwyn Kia

I came in for a battery replacement on my veichle. I was told it would take an hour and a half to complete. Are you serious. I drove down the street and got it done in 10 – 15 mins.

Service department has some issues. I been having issues with the removal of my rear seats on my ’12 Sedona. They are supposed to remove easily with a few levers. They sometimes won’t even come out. I have brought it in 4 times for the problem and still not solved. Also beware of oil changes using a coupon. If you look at your receipt it states «Coupon Oil» was used. How can a dealer not use a name brand oil in there oil changes? I guess to make up for the 5 dollar coupon. Disgusting.

Just came to the dealership to buy a car and stood out with my husband and kids out looking at cars for at least 10min and not a single salesman approached us. Guess they don’t need to sell cars! You just lost another customer.

Changing my review from five stars to one star after only two months. While we had a great experience *buying* our car, the service aspect has been a nightmare. We are in need of 2 replacement windows for our vehicle, which has nothing to do with KIA of course. However, the process of trying to get those windows from KIA has been so terrible that it’s now funny. There are no replacement windows in the country, and all KIA can tell us is that they don’t know when they’ll be available. How is that possible? How do you have a product on the market that you can’t repair *and* fail to mention that whatsoever when a customer is buying you product? Our vehicle cannot be the first of its’ type to need a replacement window. This is obviously a major issue that I hope someone out there can clear up quickly. Now, we continue to pay our lease without any idea of when we will be able to drive our vehicle again.

Berwyn Kia leased me a 2016 Optima Turbo SXL 3 months ago. My car got broken into and the windows busted. Not Kia’s fault. BUT, Kia has NO replacement windows/​parts anywhere in America. No timeline for getting a window. No help with my rental car. No help with a loaner vehicle. I *want* to pay to fix my car, but I just simply can’t because they sold me a car that has no replacement parts. No one will help me in the meantime and they think I should pay out of pocket for a rental while I wait for Kia to have parts available, which, like I said, has no timeline.

This place is bad wanna be tough guys as sales men it’s a joke avoid. Go anywhere but here. Bad place too go in warned ya

Friendly service, sometimes.
They recently made it so you can no longer make appointments. You have to kinda just show up and hope they have enough mechanics working So when you come in for your «scheduled» maintenance, they aren’t expecting you. They are trying to save money by not scheduling too many/​few mechanics, which is fine.
Maybe hire better management/​schedulers and allow people to book appointments again. It’s not that hard. There is a TON of software out there that makes this type of service/​employee schedule easier.
²⁄₅. Go somewhere else if you can.

This was my first Kia purchase and I can say that the experience has been great. I walked in with doubts about this make, but thanks to Pedro Ballesteros and his knowledge of cars and Kia I knew he was trustworthy and valued his recommendation. Not once did I feel pressured. He really took the time to listen to my car needs. The whole process was easy and satisfying. I would recommend anyone looking to buy a car to talk to Pedro. His thoroughness and extensive knowledge of the car industry made me feel like I was in good hands, as making a big purchase can be quiet scary. You want to make sure you get what you want. Thank you Pedro!!! You ROCK!!!

I made a huge error purchasing a car at berwyn kia, i told the salesman i had surgery in my back. so i needed a car that was comfortable for me. when i purchased the car the salesman never told me that car didn’t have power seats. so i called the next day to see if i can return the car or exchange the car. the manager was giving me excuses, so days passed by and gave them another call, i talked to the main manager again to see if i can return or exchange the car because i wasn’t satisfied with the car. the manager lie to me and said i couldn’t exchange the car, so therefore i am very unhappy with their customer service. and told them i was going to put them in the media and on Unilocal and facebook. i don’t want customers to get lied by them.

So i call asking about a car they told it was there, it was not, it took them 30 minutes to get the car, when i start the piece of crab, start smoking all over, and the best part there was nobody with me, no sales person to be found and they wanted $ 9,000 dls for the piece of Shit, i Went inside the office and i found the manager, what piece of crab, this guy does not now how to treat costumers, he should learn costumer service, Dont waist your time at this dealer they dont know how to treat costumers and they Will ríp you off.

Hmmm. After trying to rip me off on a terrible deal for an Optima SX. I said no thank you. AT which time the salesman said. so you basically wasted mine and the Managers time. I wonder what Kia Corporate would say about this? I won’t be going back there that’s for sure?

By far the easiest car deal I’ve ever made. I walked in and met my sale man Kyle Sahs who showed me a 2015 Kia Sorento dealer demo with 4200 miles, with the exact options I was looking for. GM Dan Basic gave me a nice $ 7000.00 discount off the sticker price and didn’t have to negotiate too hard on my trade in gave me pretty close to what I wanted. Bob Lippie the finance manager got me 1.9% APR. It was so easy they kind of took the fun out of it. Anyway I’m walking away happy with a great deal and no BS.

Took my son to several dealerships to buy his first car so price, safety and mileage was important to me. Had horrible experiences at a few but found a car that fit my criteria on Auto Trader. Called the dealership, everything was faxed to my lender, and my son took the car for a test drive and now is a new car owner! Done deal in less than an hour. However, it got bad when my finance company Capital One would only pay so much due to value of the vehicle. I offered to return the vehicle but my salesman told me no I could pay them later. Now I am being harrassed by some girl Jackie who even threatened legal action AFTER I told her that I was sending a payment. They just lost a customer! Will never buy from them again!

We take our 2011 Kia Soul and 2005 Honda Civic for oil changes and small maintenance jobs. They’re friendly and I feel like they aren’t ever planning to take advantage of me… even when I’m without my husband.
I recommend them for service… Haven’t purchased a car from there yet, but when we’re ready to turn in the Soul, they’ll be the first stop.

I went there to sell my car today and the sales manager Dan was very rude. He didn’t even introduce himself and tell me to not to waste his time if i don’t offer a good value; he didn’t even look at the car. His attitude was changed after hearing my nationality and he became more rude. Other salesman Jose was very polite and respectful. I will make sure to deliver feedback for Dan’s attitude on social media.

I went to this location to see if there were any good used cars on the lot. I found a Jeep that I really liked. I took it for a test drive and really loved it! The price was set at $ 5995, but after negotiations decided upon $ 5100 if I bought the car that evening. My boyfriend and I took it on a second test drive shortly thereafter just to be sure. On the second test drive, the check engine light came on.
When we got back to the lot, I was still interested in the car, and since there is a repair shop on the premises, we asked our salesman to have their service men look at it and let us know what the situation is.
We got a call the next morning from our salesman to come in. I was excited at the thought that the car was fixed! The salesman told us that the problem was due to some oil on the engine, it was cleaned off, and it is good to go… being skeptical, we decided to take it in to sears for a courtesy diagnostic check. Sure enough– there were pretty serious transmission issues that would cost anywhere upwards from $ 1000!
When we brought it back to the lot we told our salesman about the situation. He apologized and informed us that the mechanic had told him the problem– so he didn’t really know. He then offered to have the issue fixed if we paid the original amount of $ 5995.
We told the salesman that we would let him know, and left pretty bitter.
For a week, multiple phone calls were received everyday. I finally told our salesman that there is no way that I would ever buy a car from them. He tried to sell me a car for $ 5100 thinking there was nothing wrong with it. I appreciate that he offered to get it fixed – for a charge– but there is NO WAY I would trust one of their shady mechanics.

So this is a follow up to my experience buying a used Kia Soul. I have purchased a number of cars in the last 14 months.
I made an error when I purchased the extended warranty here. It turns out that the «Service Contract» added to the Ultimate warranty Is just oil changes and not maintaining the vehicle for 2 yrs and 25k.
I went back in tonight to get a refund against the principal. I expected a fight. Did not get one. I expected to be treated like a fool and kept waiting… they handled it in 15minutes.
So am I happy with the 2012 Kia. YES, was it a fair price? Yes. Was the salesman great? Yes. Would I buy again? Yes.
Buy again… except the extended warranty here. You can find Kia wholesalers that sell the Kia backed warranties for 10yr/​100k or 7yr 100k or etc. The price for the Gold Plus to Platinum level is about 2k… but worth it.
I certainly plan to recommend this place. A very good selection of used cars and Kias. Competitive rates. I would have kept it in the family with a warranty from here… just they weren’t competitive.
THANKS for the 2012 Soul. Beyond Happy.

Second visit in two days for unrelated reasons but Service Center has been very helpful. And my Kia Soul appreciates it.

My husband and I went in with the intention of buying a car. Specifically a Kia soul. The first test drive was the basic model, not the one I was looking at. Then the dealer informed me that the model I was looking for had a stiffer drive, so he pulled out a second car. Well, this car had something wrong with it. It was making a very loud thumping noise as we drove it (not a good selling point). So, now we are two hours into our shopping experience and he finally brings out the model that I wanted. I was pretty happy with it.
Next came the «talk» about the price. They wouldn’t budge at all. I asked about the college student discount that I saw online and they said it only applies to grad students. LIE! The sales guy, said he was going to talk to his manager and left us in his hot cubical for over 45 mins. At that point we were ready to leave. We left without a purchase.
The following week I visited another Kia dealership. Guess what? They gave me the price range i was looking for and applied the college student discount since it applies to all college students! All under two hours I bought my Kia Soul !

Let’s be honest. Buying a car is probably one of the worst experiences one can have. It starts out exciting, but by the end of the whole process you’ll find yourself pinching your legs under the finance officer’s desk to verify that you’re still alive.
I’ve had worse experiences than Berwyn Kia. They didn’t try to gouge me too much and attempted to make the process as quick and painless as possible (which is still like, 5 – 6 hours of sitting in the same chair). My salesman was actually honest and sold me a less expensive car because he thought it fit my needs better. So ok, that’s like a 4 star rating.
Now fast forward a few months and we’re in the service department. Everything covered under warranty, but it took nearly a month to order a very common interior part. When they were all done, the plastic in front of my speedometer was cracked. I pointed it out and was told it could be replaced for $ 44 + labor. They had a really good defense, one I’ve never seen before. Silence. I pointed out that I could barely touch the plastic screen with my finger, and it would be nearly impossible for me to crack it, while they actually removed the whole thing. They just blankly stared at me. I went into more detail. More blank stares. The manager was already gone for the day, so that was that.
Then as I got on I-​55 to head home, my hood started lifting up on the expressway. Yeah, that’s right, they didn’t shut my hood. People make mistakes, but shit, shouldn’t this be muscle memory for a mechanic?
Buying: 4 stars.
Service: 1 star.
Waiting Room: 2 stars.
Coffee: 1 star (they were out).
Facial Tissue: 2 stars. It was the worst I’ve ever used, but they get a star for having some.
Kia’s products: 4 stars
That averages to 2.
If Unilocal was only for car dealerships this would be above average.