Garden Harvest Supply

Their customer service is terrible. When I emailed that half the plants I received in late June are already dead, they asked for pictures and other information. Any other plant supply company I’ve worked with would have just resent or refunded the entire order. Garden Harvest Supply told me they could not warranty because of the growing conditions. They said I should be watering every day or every other day. The product page did not indicate that. All I wanted was four new plants to make up for the ones that died.

My order took an additional 2 weeks to ship. They didn’t notify me of the delay until I reached out to them to see where my order was. When I finally received my order, it was missing 2 plants (even though they were marked as shipped on the order status online). I had to call and email customer service in order to get this resolved. The plants that I did receive were in great condition and none of them died.
Update: They did refund me for the 2 plants that I didn’t receive and still shipped them to me 2 weeks later. I did appreciate that.

After repeated unsatisfying transactions with hirts, I decided to find other «mail order» vegetable plant sellers online. I purchased several plants just in time for the last frost. The packaging was great (and far superior to hirts) and the plants were HEATHY — all foliage were a good, healthy green. No yellow. No white. No brown. No purple! So much better than the plants I got through hirts. OK, enough bashing — I was happy with my order from Garden Harvest Supply. The only discrepancy was that the pea plant I ordered was completely wilted and crispy. It was a little difficult to get this resolved, but they sent me a replacement at no charge. The owner went above and beyond to help make up for it and personally emailed me, which I was impressed with and really appreciated. I will be a loyal customer. I just made my 2^nd purchase to plant in a couple areas in my garden where the plants I received from Hirts perished and left bare!

i am impressed.
i have been ordering plants online for many years and have always been happy with my plants on arrival.
i received my 4 plants (pelargoniums) from garden harvest supply today. the quality of the plants, the packaging and the overall condition is by far the best i have ever seen.
the box was super strong. the individual packaging was secure and undamaged. each plant in its cardboard holder was in perfect condition — green, moist and ready to go into my yard.
there’s no longer any need to look elsewhere for my gardening needs!

I was extremely excited to order from Garden Harvest Supply, I had been looking at their Chrysanthemums since last fall for my wedding. I ordered ~$ 180.00 worth of flowers and received confirmation that everything would be shipped out the week of May 20^th.
May 30^th I get an email from the company letting me know that they had an issue with germination with some of the plants so they cannot fill my order and can they do any substitutions. This sucks but I appreciate receiving an email. I made substitutions, some of which were cheaper and the company refunded the difference. I received a second order confirmation email with UPS tracking details on June 3^rd.
Fast forward to June 24^th. Still no flowers… and getting well into the growing season. I live in Minnesota — we don’t have long growing seasons and mums need to be pinched and properly cared for to get nice plants — and this should really be done by July 4^th — if they send out the plants the next day I would be lucky to get them by July 1^st, and they should have had multiple pinches.
I emailed the company again, the same lady I was working with. Turns out they forgot to even have the order leave the greenhouse. I just asked to have my money back, even though they promised to send the shipment out the next day. Oh yeah, also — they sold out of the plants I substituted for so I would have to make additional substitutions. The only problem being, my wedding is in October and there aren’t many of the mums left that have a bloom time during my wedding. Bad luck for me I guess…
I suspect things would likely have gone better if they hadn’t had any issues, however it seems like if anything goes wrong on their end, they are incapable of recovering from it. I will say the lady I talked to was nice and very apologetic, but I feel like the company really dropped the ball.

I took a chance and ordered about 10 vegetable plants. Plants that I was having trouble finding locally.
I got an email that my package was no longer processing, and was shipped. That was on ⁵⁄₁₃. Their website says UPS Ground takes two days. That’s true, but my items were boxed on 5/​13, and not given to UPS until 5/​15, so my package isn’t due to arrive until today, ⁵⁄₁₇. That’s 4 days for live plants to be in the box!
I emailed customer service and got no reply. I have now requested an RMA number via their website so I can return the plants to them. You guessed it… no reply.
I guess I wouldn’t be so upset about the terrible customer service/​delivery if they were a bargain basement outfit, but the prices for plants are mid to high, and they boast about great customer service all over their website.
This was my first order from Garden Harvest Supply, and will be my last!
UPDATE: I did finally receive a reply from customer service and was told that though they printed a shipping label on 5/​13, none of my plants were boxed up until ⁵⁄₁₅ when the order was shipped. So… I opened the box and took a look. The pepper plants were still in good shape, but the cherry tomato plants looked as though they had been pulled out of a dumpster. I never did receive the RMA that I requested. All I got was an apology that the tomato plants arrived in such poor condition.

I ordered Diatomaceous Earth from Garden Harvest Supply and it was an excellent experience. Not only was the DE cheap, their service was awesome. I ordered Two 5 LB bags. The order shipped the next day after I placed my order. When I opened the box, I noticed that one of the bags had burst in shipping! I sent an email to Garden Harvest Supply and they promptly sent me a new bag for free to replace the open one.
I highly recommend them to all my friends that need gardening supplies. Thank you Garden Harvest Supply for being so awesome!

I ordered four different color coleus plants. Since I live in Reno, NV, I was anxious to see what shape my plants would be in by the time they got here! They were very carefully packed ! First in a box that kept them separated from each other and in place and then in a bigger box with enough packing to keep them in place so that they did not bounce around in the box! The plants seem to be in excellent shape so far. I just got them today, so I am waiting to see how they do .I hope that they are not in shock so they start failing their first week here. That has happened before! Thank You for taking such good care in packing the plants!:)