Chili’s Grill & Bar

We certainly had issues with this Chili’s when they first opened. Issues so bad that I went up the corporate ladder and complained. I have to tell you that now this Chili’s is our «date night» place. I was thanked for my complaints by the management. They were happy I wrote — simply because they can’t improve if they don’t know. Well they know now and the improvements are amazing. Management (Bree, John, Chris, Toby (and whomever else is there) has taken note. The service we have had over the past 6 months has been impeccable (thank you Claire, Barry and even Elijah — your sub in). The food has been perfectly cooked each time we are there and if there is a problem, it is redone quickly and efficiently and with a smile. They know who we are when we walk in the door, they know what table we want and which server we prefer. We don’t even have to order anymore since we always get the same thing. It is our «Cheers».
For the naysayers on here, I recommend you give it a second chance. We need to support local restaurants to be able to keep them up here in the Enchanted Hills area. If you are unhappy, ask to speak to one of the managers and they will do what they can to make you happy.
From what I can see, at least for the negative reviews, they are people looking for something for nothing or they were just there on a bad day.
I’m sorry — this Chili’s rocks! Give it a chance!

Worst Chilis in town! The service is slow & rude. The last two times I’ve been there it’s the same scenario: drinks take forever, food is at room temperature, & the whole time the service is slow & the server is rude! Don’t waste your money– go somewhere else!

Ordered takeout: quick, friendly, efficient service, fresh & tasty food. Will definitely be back!

Yuck, just yuck. I have eaten at Chili’s around the 505 and the country and have never had food this bad or service so uncaring. We ordered drinks, table side guacamole and their chili cheese dip. The drinks were okay but not up to their usual standards, guacamole was tasteless and the cheese dip was so bad we refused to pay for it. It was full of BEANS!?! Very weird consistency and tasted awful. Maybe this place will get better as it was pretty new when we went (September 2015) but I would have to be very hungry to give them another try.

Enchanted Hill’s is fortunate to have Chili’s. We were seated immediately and had a very attentive and informative waitress. The smothered prime rib burrito was so tasty and I highly recommend it. The old timer burger was also excellent. We needed a little help with the self pay at the table, but our waitress rescued us from the technology.

Not the biggest Chili’s fan but this review is for Teanna. She was AWESOME and accommodated a crazy group of 20 all by herself. Great customer service!

I had not been to a chilis for more than 10 years. We decided to give it a try. Went there three times trying to give them an opportunity to improve on there service. They did not improve. The worst service ever. No organization or process to get food out of kitchen-​wait staff standing idle. The last time we went there we walked out after 40 minutes. Manager did not offer dessert nor discount. We will never go back. Go to Applebee’s — great service, friendly staff.

Terrible Service. The only thing good was that we sat right away. Took 15 min to get drinks out by the host, then nothing for 30 min until the host came back and took our order because they were «short handed.» No they were not, there were servers everywhere but many of them looked like they were completely lost. No organization, the host was the only one who seemed like she knew what to do. She was seating people, busing tables and taking tables orders. We never met a server. 40 min after we placed our order we were leaving when our food came out. Mind you, our app we ordered was never served. My wife never got her side dish with the fajitas and we had to stop the manager and ask for refills and a ketchup as ours was out. Other tables were frustrated too, one table offering to help out cause «how hard could it be»!! Two tables left without being served. The manager could have cared less, she said that there is a system and it failed on our table. No it didn’t, the managers did not know what was happening and most of the staff did not care! Then, the manager took off our app and comp’d us 7 more dollars. Then the Kiosk to pay stopped working! SERIOUSLY??? They are lucky I paid anything. I didn’t tip because we never met a server and the host was supposedly just «helping.» I thanked the host and told her she was doing a good job but she needs to find another place to work because with that service, they will not be open much longer! I will not be returning and I hope that my message to Chili’s is received and they get their regional manager in there to shape it up! = TERRIBLE!

When they first opened this resturant the service was horrible. Although I didn’t give up on them. I went back 3 weeks later and have had exceptional service ever since. Great job to the staff. I guess they just needed done time to get organized. I love it here

This is a very nice new trendy Chili’s interior (and exterior). Very impressed with the newer look to the this restaurant. We had terrific service with our witty and cordial waitress. Very cool getting somebody with just great at customer service and talks just enough where its not overbearing.
As for the food, it was good. Typical Chili’s fare, fajitas. I got half pork and chicken. Really liked the new pork option. My wife got the chicken crispers, which is good.
So overall its was a good quick Monday night meal (love how you can pay at the table, rather than wait for waitress to take your card and come back) and this nice new Chili’s near outskirts of Rio Rancho.