Enterprise Rent-A-Car

I have used this place a few times. Generally I had no problems with it, until last time I rented a vehicle from them. They were supposed to pick my up because my car broke down. I was waiting for them at a bodyshop. The person picking me could not find the address for 90 minutes. I called three times. Finally she picked me up and brought me to the office. No apologies, no accommodations. Like it was Business as Usual. I ended up being late to work, and losing money as I get paid hourly. I will not be using this place again.

I recently had two back to back rentals with Enterprise in Berlin, NJ. I got great, courteous service, and would definitely recommend them. Both times I needed them to either pick me up, or drop me off, and they were prompt and friendly. Nice company.

I will NEVER use this Enterprise again!!! The front desk staff were really nice and helpful, but the manager/​owner is a complete jerk. I rented a car from them for about a month. I paid my fees when they were due with no problems. I got the FULL COVERAGE insurance to cover myself in case there were were any problems. I had to go in to the store to rewrite my contract because it needed to be done because I had the car over a month. Well a few days before I went in, I accidentally hit a high curb bad it scratched the car, well since I got the full coverage I k we I didn’t have anything to worry about. I drop my 4 year old son off to his sitters and stop in the store to rewrite my contract which I was told would take 5 min and I could be on my way to school. The manger said «you’ve scratched the car, I mean you have have the insurance and all, but I’m making a decision not to do business with you anymore!» In the rudest way possible. Well I was left shocked and stranded at the store because I couldn’t believe he’d do that. I mean, that’s why people get full coverage insurance, right? I paid an extra $ 45 a day, just for the insurance alone! Well he claimed the three small scratches on the bumper was costing him more money to fix than for me to pay for the car. He was EXTREMELY rude and disrespectful and I will never patronage this Enterprise solely because of him.