Yellow Cab Express

Really wish I had looked on Unilocal before attempting to arrange a ride to class — obviously my experience was not unique.
I called an hour ahead of when I needed to be picked up and was told there would be no problem — a cab would be at the location at exactly 6pm sharp. 6:05 rolls around and no cab in sight. I call at 6:07 to find out where the driver was and was informed that he would arrive in 5 – 7 minutes. At 6:18 I am starting to panic — I needed to be at a final exam in 12 minutes! NO cab, and when I called again, the operator now says there was a shift change and the drivers are leaving the yard now. I asked where the yard is and the operator just hung up the phone. At this point I am in tears. 10 minutes later, I was fortunate enough to catch a stray cab. Needless to say, I was late to class and completely bombed the exam.
How are these jerks in business!!! Ugh.

F*** this business! I was an hour late to work because I called back 3 times to hear «Just 10 more minutes, he’s on his way». I should have called another cab, but I didn’t want this business to show up first and have to cancel the unassuming, more legitimate business while they’re going out of their way to compete with these a**holes.
I was just stuck waiting. Finally AFTER I CANCELED they showed up anyway and I had to take it and cancel the other cab after all. I was in too much of a hurry.
Now, I have taken a cab from my house to work several times and it is always exactly the same fare regardless of cab company. They always take the same route. This ride cost me several dollars more. So instead of my usual $ 10 it was $ 14. They should have given me a free ride for waiting 50 minutes to get to work. How do you put someone out of business? These people haven’t earned the right to keep their business going, and they’re tricking people desperate enough to call the first cab number they can find. You wouldn’t expect to have to deal with this, you’d expect that any company doing this on a regular business will no longer exist.
When I saw the fare going up so fast and the driver going so slow, I had half a mind to refuse to pay for it.
They also do not accept cards (how cheap is it to get a f**king Square app??).
These are the same a**holes who hang out in front of bart and try to charge $ 6 before you leave the parking lot.
CALL GREEN CAB INSTEAD. The drivers are friendly, they are fast and reliable, and they play good music in the cars.

These guys suck beyond description. Believe the review! Never again! No shows, cost me a flight. They should be out of business
Zero stars!!!

NEVER booking Yellow Cab Express again: 10 minutes waiting in line to go through bridge toll b/​c the driver has no Fastrack = #FAIL
(Plus the driver ignored our asks for A/​C and other remarks throughout the trip to SFO, and be drove very unsafely).

2÷26÷14 I called at 9:20 a.m. for a 9:40 pickup. At 9:50 I called again and was told to wait another 15 – 20 minutes because of traffic. at 10:10 I called again and was told 5 minutes. At 10:30 I hailed a cab on the street.
I waited 50 MINUTES and still no pickup.
Do yourself a favor: buy a smartphone and use Über or Sidecar.

I really wish I would have read the other reviews before booking with this company. I had called another cab company, AIr Express Cab, and they said that they couldn’t pick me up for my reservation time and that I should call Yellow Cab. WHY? WHY DO THIS TO ME?
I had a 6am reservation for a flight with Yellow Cab and when it was 6:10 and when they weren’t there, I called them. They said that it was their «shift changing time» and that they were going to be at least another ten minutes late. They said this casually, like I should have known. Umm.
20 minutes after my reservation time, they were there, and I had to hustle to catch my flight for Thanksgiving. On the busiest travel day of the year, I didn’t think my only problem of the day would be the cab leaving Berkeley.
Never reserve with them. Really.

Yep. Believe everything you read here. Worst. ****ing. Cab. Company. Ever.

Worst cab company ever! Today the cab was 45 minutes late, and I was standing in the cold that whole time. The first time I used this company, the cab driver got lost (which is ridiculous because it’s Adams Street in Adams point) and was late, and two cabs came at the same time.
Horrible!

wish i read these reviews before making a reservation for a pick up this AM. called yesterday to ask them to come at 6:30 AM for my 8:10 flight out of OAK. no problem, easy peasy. waiting this morning… 6:30 AM, no sign of them. called the company at 6:35 AM — they told me my driver was on their way. ok, no worries. 6:40 AM, still no driver. i call again and they say that the driver is on his way and will be there in 10 minutes. 10 minutes?! so they’ll be 20 minutes late?! they knew i was going to the airport too… you’d think they’d make a point to be punctual if you know someone is trying to make a flight. i finally grabbed ANOTHER cab because i was tired of waiting. gave them the courtesy of letting them know that they did not need to come pick me up anymore and the dispatcher gave me attitude! ridiculous. i’m sure they’re fine if you flag em down on the street but DO NOT trust this company to honor your reservations in a timely manner.

Don’t bother with these folks. I called around 5pm Saturday to schedule a 2pm pickup for Sunday. When they didn’t show up I called and he said there was no record of me calling and scheduling this pick up! Thanks guys! Nothing like not having a ride to the airport.

I called an hour in advance and they STILL didn’t show up on time. I missed my train because of these morons. I specifically told them to call me once they got to my location to ensure they were picking me up and they give me the «oh we picked someone else» nonsense. One of the worst services I have ever had the misfortune of using. Save yourself the hassle of using this cab company, they don’t even deserve to be in business.

This cab company is awful. I was driving and THEY smashed into ME and tried to sue me. Plus the guy was racist and kept calling a bunch of slurs because of my race. And names because I am a female — obviously sexist too. Shady biz.

We chose this cab service because they are located right between us and the Bart station. We waited 10 minutes and called to find out where our cab was. «a couple of minutes away» we waited another 10 – 15 minutes and called again «we’ll send another cab» 15 minute later our cab finally came, keep in mind, they are only 3 – 5 minutes from us. We get in the cab and ask for the richmond Bart station. «ok, but I’ll need a little help getting there» we giggle, he had a GPS right there (one of the reasons we chose them). «I know it’s on McDonald…» we had to give him directions! Why my boyfriend gave him a tip, I’ll never know. Eventhough we got to the Bart station almost an hour late, we were fortunate to have gotten on our flight… just in time.
I realize this is the Berkeley location, but they also have a location in Richmond. They have the same website, though.

Cab arrived quickly. However, Wendy, the dispatcher failed to mention there was a minimum charge for using credit cards. The website fails to mention there was a minimum charge for using credit cards. There is no sign in the cab that mentions there is a minimum charge for using credit cards. The driver failed to mention there was a minimum charge for using credit cards –until I went to pay for the ride. $ 15 minimum. Any time I have taken a cab to Bart here in Berkeley this has never come up. I decided to call them on it and the dispatcher told me the managers were «not available.»
Visa’s and MasterCard’s regulations prohibit minimum charge amounts. The Federal Truth in Lending Act states: 167, (2) «No seller in any sales transaction may impose a surcharge on a cardholder who elects to use a credit card in lieu of payment by cash, check, or similar means.»