Wells Fargo Bank

Wells Fargo in my opinion is one of the best and its purely based on who works for them. I have been dealing the Anjali Saxena for last 5 years here and she been the utmost professional and pleasant to deal with. She is always smiling and care about her customers. There are very few bankers who can match her enthusiasm towards helping her customers. If you are looking for a good bank choose Wells Fargo. If you are looking for Best Banker, Choose Anjali Saxena.

i needed money so i went to the bank. i needed a check so i went to the bank. the bank gave me a check so i got a check. i wrote a check for some money and now my landlord has my check. she is happy so i am happy.

Bankers and tellers are so friendly, they always welcome warmly. I really appreciate their service!!!

It’s not so much this branch it’s their foray into services they have no business to be in such as Payroll and credit card processing. Besides having little to no training, outright lying to customers, they have no clue. Banks these days are only interested in generating fees and not banking. These side businesses seem very lucrative to the banks but they are ill prepared and utterly incompetent.
I recommend that if you need services like payroll and credit card processing, you go to a company whose main business is just that and avoid banks like Wells Fargo at all cost. Just horrible.

Best customer service out of all the big banks.
I’ve been with a few of the big banks (i.e. BoA, Chase, etc) and Wells Fargo has by far been the most customer-​oriented and friendly. This location in particular has an extremely attentive and helpful staff. As a college student with a not-​so-​impressive checking account, I have been treated poorly and even with disdain by several bankers at other locations. However, the staff here has always been eager to answer even the silliest of question involving personal finance. I have always had my phone calls answered promptly throughout all hours of the work day and the receptionist was always friendly and helpful.
Long story short: the building is beautiful and the staff is friendly. What’s not to like?

Full disclosure: I do not do my normal banking at Wells Fargo, only visit them once/​twice a month for some limited activity.
My review is about this specific Wells Fargo branch, and not Wells Fargo as a financial institution.
Firstly, it’s a bank and not just any bank — it’s a really old building, with giant ceilings and classical architecture throughout, so it has a great «classic» bank feel (think «It’s A Wonderful Life»). As soon as you walk in, you are greeted by a personal banker who helps direct you to the correct area (be it the general teller line, merchant window or the PB area for new accounts and the like). One thing about the bank that kind of bugs me is the scale of everything inside is made to make you feel smaller. The counters a very high, the partition walls really isolate the main customer area from all of the other parts of the bank and give it an institution-​like feel.
The tellers have always been cordial, but not overly friendly (unless they are trying to up-​market you some new product, then they put on their «Insanely-​Too-​Chipper» voice). It seems as if the allocation of workers is not balanced at this branch and by that I mean, there are only ever a few tellers working the windows but there are constantly managers/​assistant mangers working right behind them or walking the floor. The management-​to-​grunts ratio seems really off to me, but that just might be Wells Fargo’s business model, so it’s possible this imbalance was on purpose.
Overall, for the minimal work that I do via Wells Fargo, this branch has always been able to assist me, perhaps not as quickly and with the same friendliness as my normal bank, but that could just be because I don’t bank here enough to create the same customer-​business relationship I have at other banks. (Conversely, perhaps if they were friendlier to me I’d do more business there, so hard to say).

On the phone they told me that they validate parking at the center st garage yet when I came in after 5 because the garage has different policy after 5 they would not cover my parking. The people answering the phones didn’t have this info and the manager claimed she couldn’t do anything. It was wells fargos mistake not mine and show poor managerial staffing. Thumbs way Down. $ 5 for 1 minute in the bank.

The branch is in the middle of downtown Berkeley. Very close to public transportation options, stores, UC Berkeley, and within walking distances for local residents.
I frequent this location a few times a month either by the ATM or inside the branch to drop off a mortgage payment or handel my banking needs.
The staff is gracious and have excellent customer service that some other banks lack.
I totally forgot to mention that this branch is super fancy! Am sure it has to be to one of the original locations. The architecture and building itself is gorgeous!

What a great location! I love the feel of a classic looking bank like this one. It has a great atmosphere, it’s bright, has welcoming staff by the door, marble looking walls and counters, and everyone was smiling. How nice!
I came here looking to sign up for a new account and was greeted and taken care of immediately. The gentleman who helped me set up my account was helpful in answering my questions, addressing my needs for my account, was professional, friendly, and very helpful. I was all set up in a quick time and had a wonderful experience, possibly the best banking one I’ve ever had to date. Thank you Wells Fargo and I look forward to banking with you. Glad I trusted my friends’ recommendations about coming here instead of other banks! I will recommend you to others I know!

It is remarkable how a bank can differ from location to location. This review is not so much about Wells Fargo but about the people working in this branch. The people here absolutely hate the customers. Not only are they jerks but they act like they are doing you a favor when you make a deposit. They bring new meaning to the term rude. Just remarkable. If you have a choice try another branch.

I was a wells fargo customer for 4 years, and knew they charged a lot in fees for basic banking transactions, but i felt the good customer service was worth the extra few bucks. NOT ANY MORE.
there was an error made to my account, and the manager at this branch was absolutely no help. the wells fargo home loan office in another part of berkeley was AWESOME in helping out even tho they dont even do basic banking, but this branch, was HORRIBLE at customer service.
Eventually I got the problem fixed (I had to call a 1 — 800 number and talk to a computer for 20 minutes, then finally got someone on the phone who said the branch manager at the bank could have fixed the problem and they were really sorry for the banks mess up).
The biggest problem I have with this branch is NOT that they wouldnt fix my banking concern (i understand not everyone can be made happy, and some things are beyond someones control). MY BIGGEST ISSUE WITH THIS BRANCH IS THAT THEY STRAIGHT UP DID NOT CARE ABOUT ME AS A CUSTOMER. the tellers were cool, the manager had no people skills and showed no concern for my problem. I will never bank there again.

The branch is in the middle of downtown Berkeley. Very close to public transportation options, stores, UC Berkeley, and within walking distances for local residents.
There were bilingual tellers and workers there when I went in with friends, which is a plus for me. Nothing fancy about this place, where my friends and I just came here to do business.

Visiting the bank has sadly never been an exhilarating experience for me. Usually it’s to do something tedious, so I’m not sure by what criteria I can judge going to the bank. I’ve never had a bad experience at this bank.
My best time here was trying to get money from a random foreign bill that I found in an apartment I moved in to. The previous tenant had nicely left a bunch of crap and garbage including an indecipherable foreign bill. I brought it into this Wells Fargo because they are huge and looked like they could figure out what country it was from. The bill had a big number on it, like 200 or 300 or something around there, so I had hope that maybe it would have the same exchange rate as pesos and I would then have ²⁰⁄₃₀ bucks to buy some food with.
The poor teller was dumbfounded by my little treasure. She and her boss spent a good 15 minutes flipping through a big book with pictures of paper bills from all over the world and finally found that it came from Thailand I think, I don’t remember.
My «Where In The World Is Carmen Sandiego?» experience at Wells Fargo had an anti-​climatic ending. The foreign bill with big numbers ended up being worth 2 bucks.

This branch is the bomb. Never crowded and very friendly. I to here sometimes just so I have someone to talk to :/

This was the last branch I visited in my attempt to solve my banking problems, caused by Wells. I had to wait awhile for the manager. He was helpful, more helpful than any other Wells manager up to date. However, he was only able to do a little for me. He, like all the others, referred me onto yet another branch.

I’ve been using Wells Fargo forever now and we’ve had our ups and downs. I must say this is the best Wells Fargo location I have ever been to. The bank is huge with many many tellers. There are also about 6 – 8 ATMS outside, very convenient. Every time I have come to this location I have always had friendly tellers who were quick and very nice. I’ve rarely had to wait in line, also a plus. I haven’t had any issues with Wells Fargo as a bank in a long time either. The location is great, right off of BART.

Wow. this is the fanciest Wells Fargo ever.
Its in an old palatial building with beautiful architecture. When you walk into the entry way you look up at the sky-​high embossed ceilings and you feel like your in an old, revered financial institution. Then you are greeted by one of many quite attractive employees. Seriously, all the girls are hot and all the guys are young and handsome. I guess that’s how finances are run these days…
There is a large group of employees waiting to greet you and direct you to whatever service you need. The service is quick and extremely friendly (maybe because they’re all so satisfied with being so hot, I don’t know).
It’s just nice to be a Wells Fargo customer, in general, because when every one else’s bank got screwed, I was in good shape because Wells is FDIC insured. So, come to my beautiful bank full of beautiful bankers and submit or take out some mooooolah in a quick and efficient fashion.