Weatherford BMW of Berkeley

I leased an i3 from Chris here about a month ago and it was a very smooth process.

Update… I spoke to Jen Bishop… Hopefully for the sake of the sales people they can change the way they are affected by the survey. They did reimburse me on the items that I had to buy. I would have come up a bit more if I didn’t have to chase down the check after all of that rigmarole…
I do believe a good experience can be had here… It just might go a little sideways.

Chris Lara helped me when I was waiting for my car to finish in service. I had some questions about leasing options, and although I made it clear I wasn’t looking to get into anything at the moment he was still very helpful and assertive in informing me of possible options in the future. Awesome customer service!

JV Huynh is the man. He is awesome. Making my experience of buying my car so much easier. He gave me a great deal with out me having to ask, making me feel so comfortable. You know how pushy salesman can be, but not with JV. He let me have my space of looking at the car I wanted. Telling me the difference between each one of them. He let me take my time to decide. He is fast, funny and caring. I love you JV
Andrew Lam in the finance department is also the best. He is so nice and fast. Explain everything throughly. I love you too Andrew;)
I love my car and I will definitely refer all
Of my friend over to them

We just bought our 3^rd BMW from Weatherford (we like BMWs), and were pleased with the sales service team of Chris Phan and his über-​assistant Natalia (last name?). The deal was a no pressure sale, and though I initially decided against buying, my partner and I rethought the purchase and worked with Chris to secure the deal. Thanks!

Chris is very helpful. The Weatherford location provides great rate and incredible service. I travelled all the way from south bay to pickup my car there. Highly recommend!

I just bought an i3 from Weatherford BMW. Chris Phan was the one who responded to my inquiry. I am so glad to have worked with him because he is nothing short of astounding. The car I was interested in was just sold, but he was able to get me a similar car at the superb lease rate. He is very professional. I did not experienced a high pressure sale pitch from him. He did not tried to upsell me or hit me with any surprise numbers. We agreed on the price and I picked up the car next day with no hassle at all. It was the best car buying experience I have ever experienced!
I referred a friend to Chris, and the friend also bought a car from him and thanked me for referring him to Chris because he also had a great experience and got the same deal as I.
In his case Chris had to work harder because the car had to be acquired from another dealer. Chris pulled strings to make it happen and even waived the shipping charge for my friend.
Most salesmen are great during the sale, but are pretty poor at post sale service. This is not true for Chris. He and his terrific assistant Natalia answered all my questions about the car. When I asked about the alternate mobility program (free loaner car) that BMW offered, Chris was able to talked to his supervisor and got me a upgrade!
If you want a BMW, go to Weatherford and ask for Chris Phan!

This review is for the bmw service stealership department, I helped my sister drop off her 2011 bmw 335i due to road hazard damage on her two front tires on 05/​25/​2016. Bobbie Wetterau was my service advisor; I’ve asked for a loaner vehicle since I had to go back to work in Alameda. Turns out there was none available and loaner vehicles are all reserved. Later that day my sister told me that she received a voicemail from the service advisor Bobbie Wetterau that her left tire was denied due to be below warranty limits. She would be required to purchase a new tire at $ 365 dollars since the inner tread is worn. I feel this is b. s since both tires are evenly worn down and there is greater tread depth than ²⁄₃₂. The warranty contract states that if it is greater ²⁄₃₂ it would be covered. She was told to call safeguard regarding the claim and she asked for the measurements. Safeguard states that they have no information of the measurements at the time. The following day the service advisor texted my sister stating that he is sorry and he understands that the tires tread is indeed greater than ²⁄₃₂ and the inner edge is not worn and he agrees with her. It is actually ⁷⁄₃₂ measure he states. She later contacted safeguard and they stated visually (by looking at the pictures) the left front tire appears to be below ²⁄₃₂ and they state they have photography experts able to measure visually with their naked eyes subjectively. When I heard this I felt that is b. s no way can one measure with their naked eye without an objective measuring instrument such as a tire depth gauge. She shared the photos of the left tire and the claim Bobbie submitted to safeguard. It appears that the photos of the left tire were improperly taken with poor lighting and it is difficult to look at the detailed depth. She cried and complain to me about how terrible the bmw service is and how they could just take advantage of people especially women who know nothing about vehicles. She hopes this doesn’t happen to other people in the future. I know that Bobbie is just doing his job but I feel he lacks communication skills. Consumers pay a lot for their vehicles at weatherford and my family bought many vehicles from them. I don’t think we would ever do business with weatherford. Wheel and tire warranty from safeguard definitely not worth it. Once your vehicle warranty expires I suggest going to a local Indy shop.

Kevin Thomas was amazing to test drive with. I’d done a few other test drives of BMWs X3, but Kevin was the first to really explain the driving features and help me use them throughout the test drive experience. You can tell he enjoys the cars so much and really wants you to know how to drive them and get everything out of them. That’s important to me because I like to really drive a BMW, not just sit in it and steer, and Kevin helped me decide it was a BMW X3 I wanted rather than a MB or Audi.
I’d deal with him again in a heartbeat, and recommend you ask for him if you are heading for Weatherford! He’s excellent and someone you really want to do business with.

I had to trade my bmw convertible in for a new Ford F150 because I was in a accident leaving me paralyzed from the waist down and no longer able to use my Bmw anymore. I called the dealership and talked to finance dept they said I had to cancel it before I traded it in. I explained that I just traded it in the day before he said he couldn’t help me. I have bought allot of vehicles and never had a problem canceling my service contract. So I called Bmw directly they explained that it was up to the dealership and said they would have the general manager give me a call in a couple days to talk to me. I never received a return phone call from the general manager. So my recommendation would be not to buy a service contract from a company that refuses to return when you have traded it in. And it you can’t trust then on that I wouldn’t even think about buying a car from them.

Another horrible experience at the Weatherford Stealership. So my special order part arrived but noone called me. The guy in parts said a robot suppose to call you but never did. I month later. He told me to pick it up and I said you are installing it duh. He then proceeds to tell me to call them back and set up an appointment. Why is noone calling me and following up with me. Place is a joke Both my BMW are going to Fremont BMW.

If you’re thinking about financing, leasing, or purchasing a BMW from Weatherford BMW, I have three words for you: MARY. LIZ. PEREZ. She is AMAZING.
Alas, I did not finance, lease, or purchase a BMW. I initially wanted to lease a 328i BMW with manual transmission. Ultimately, I decided not to move forward with the vehicle. However, before I made that difficult decision, I wanted to test drive the vehicle.
Full disclosure: I am REALLY rusty with driving stick. It’s been a few years. I knew that I would almost certainly humiliate myself and I prayed I wouldn’t wreck the vehicle. I confessed all this to Mary Liz and she still entrusted this precious, new, fully loaded BMW to noob me. [Side note: If, the other day, you saw a frustrated Asian female in a BMW that was probably way out of her league, stalled in the middle of a Berkeley intersection, or in the middle of an Emeryville intersection, that was probably me. Sigh.]
Mary Liz was extremely patient with me. EXTREMELY. I swear, she should take up double duty as a Driving Instructor and a Client Advisor. In fact, Mary Liz essentially gave me a free driving lesson. No joke. She sat with me for at least 30 minutes, patiently guiding me and picking up the pieces of my crushed ego and crushed dreams as I stalled over and over (and over) again. I don’t know how she managed to maintain a straight face, or how she managed to keep her composure and not kick me outta the car. Maybe she should also consider acting; she played it calm, cool, and collect so dang well!
Anyhow, I decided not to move forward with the BMW. But, I would absolutely return to Weatherford BMW and choose to work with Mary Liz again. I said it before but, I’ll say it again: She is AMAZING! Go Coach Mary! #TeamMaryLiz

During my recent search for a new car, I had the pleasure of meeting Ron Freytag at Weatherford BMW. He’s just the kind of person you want to work with – he knows the cars and the industry inside and out, and is helpful and informative without being pushy.
Ron’s also a passionate car guy, so he’s fun to talk to about all things BMW and automotive in general, and he truly wants what’s best for his clients. He went way above and beyond what I ever would have expected, and I can’t recommend him highly enough.

Thank you, Ron! Great customer service!
Ron is very knowledgeable cars, is very professional, and willing to answer whatever questions you have and spend time with you without rushing through anything. Great guy, and funny, too! Will definitely be back to Weatherford.

Worst dealership! Stay away!
They do shady stuff and Jack the prices. Definitely compare to other dealerships.
I have tried to lease a car from them their prices are significantly higher! And customer service is terrible. During price negotiations was told to buy a Toyota. Avoid

Bought my first Beamer today.
That car dealership is hella dog friendly. Everyone seemed to have dog treats in their pockets. Rooney McMooney had a blast.
I was very pleased with the entire sales experience. :)

Chris Phan, the Internet Sales Manager down at Weatherford is the best. He is fine with talking price and inventory over the phone/​email and it is a 100% no pressure process. We’ve already leased a BMW from him, and will definitely get in touch with him the next time we are in the market. If you’re like me… and absolutely HATE buying cars… you’ve got to at least give Chris a try. He is just excellent.
Thanks!
Trevor

JV Huynh is not just a typical sales guy, he listens, understands your budget, and works with you to get the best options. This is my first review, but I leased from him twice. What is amazing about JV is his ability to keep researching until I was happy. Since this was my 2^nd car with him, I was a little more demanding, (sorry JV! LOL) but he kept that cool smile, was very patient, and took the time to teach me the financing and found a payment that was very affordable. I drove off with a beauty!
This is my 2^nd car with him and I will return for a third when my lease expires. BRAVO JV!

Phoned in to Weatherford today.
They will let you test drive M models here, but «only after we agree on price and you’ve basically agreed to purchase.» Anyone been to a dealer that lets you test drive after purchase? This one does.
In the interest of being fair and balanced though, the sales guy did say if I wanted to back out of the purchase after the test drive, I could. Phew, that’s a relief.
Weatherford also doesn’t do European Delivery for M models. Interesting because every other dealer does.
Extra star because I got a nice loaner the last time I got my car serviced here.
But folks, you may want to buy your car (or even test drive) elsewhere.

Tried to take advantage of a black Friday special of 50% service labor. Entered the email, received a confirmation. Clicked a few times to check out the coupon looking for restrictions from the link. Called and scheduled a service appointment, made sure it covered what the work we needed. It never said you had a limited number of clicks and then you would be unable to access the coupon. Went to print the coupon right before the appointment and the link was expired. It wouldn’t show the coupon any more. My husband drove to Berkeley from SF only to be told without the actual coupon there was nothing they could do even though we had an email confirmation. The lack of customer service and the not my problem attitude is frustrating.
I bought my car from this dealership a few years back and expect more from BMW in general. This dealership has an extensive inventory, but they are completely unprofessional. When we bought our car, the sales rep (Joshua S.)was cursing in front of our toddler. The whole experience took quite a few hours and I felt like I could be at any brand dealership. From both of these experiences I can’t find myself doing business with this dealership in the future and would not recommend it to others. The SF dealership is more professional with better customer service.