The Ed Jones Company

Elizabeth at the front desk doing sales is extremely helpful. She is very accommodating. She gets whatever you need done as quickly as possible. Whenever I emailed or called she was always quick to respond. I would definitely recommend doing business with Ed jones co.

This is the preeminent badge and trophy dealer giving outstanding quality and service for the past 50 years. Their turn around time is quick and their work makes Departmental shields pale by comparison. They will not be satisfied until customer satisfaction is achieved. In closing, quality costs a bit more but it wears like iron.

Back in 2012 I emailed the Ed Jones Co. and requested a new badge for work and two badge necklace pendants for my mother and sister (with my badge number on them). I requested they provide me with details concerning the cost and shipping. I received a phone call from an employee who took my order over the phone. I placed the order for my badge to be sent and billed to my department and requested the necklaces be shipped to my home (as they were Christmas gifts).
I received my work badge at my department without any complications. However, a few days later, I received my necklaces at my home. I was heartbroken to see the badge numbers on the necklaces were not correct. I immediately emailed the company and asked what could be done to fix this since Christmas was only a few weeks away.
I received a phone call from an employee stating the badge number on the necklaces was the number on the order. I was shocked and pointed out if that was the case then why did my work badge show up at my department with the correct badge number on it. She then stated «well that’s what you told us.» I asked why I would tell them the right badge number for my work badge and the wrong badge number for my necklaces; she stated she didn’t know but that’s what I told them. Without apologizing she said she would look into it and call me back.
When she called me back she asked if I could sell the necklaces to someone who had the badge number they misprinted and then use the money to purchase new necklaces. I was insulted at this comment. They stated they could give me a discount if I purchased another pair of necklaces; however, there was nothing they could do to fix what was already provided to me. At this point the employee also pointed out if I wanted to order new necklaces there was no way they would be able to make them before Christmas, as they would be closed for that extended period of time. I told her if I couldn’t get them before Christmas then she was wasting my time.
I received an email after Christmas (in fact after New Years) from the company. The email asked if I was still interested in ordering two more necklaces!
This company is a joke and the customer service was the worst I have had in this industry. I have not ordered anything for work or personal use from this company since this incident. I don’t understand how you can argue with half the ordering coming in with the correct badge number and the other half not? I ordered it the same day, same time, same badge number. I still have the two necklaces hanging in my closet as a constant reminder of how not to provide customer service.

Ordered a wallet star and normal star from them. It was a very easy process as I did not have to jump through hoops like other companies require. They also shipped the stars to me so I did not have to pick them up. They came out looking great and did not take nearly as long to produce unlike several other companies I have used.

Ed Jones has made badges for my employer forever and we’ll never get one from anywhere else. They are the highest quality and best service, period. Otherwise, I bought a miniature badge pendant here for a mothers day gift. I ordered it kind of late but they got it done in time and it’s typical of their great work. I shouldn’t have been surprised that they got it done on time! If you need a badge, this is the place.