Rosalie’s Home Cleaning

Rosalies team, specifically Michael, did a wonderful job. He was kind, thorough, communicative, and a super hard worker. I’d recommend this service to any one without hesitation. I got the move out cleaning and everything is spotless!

Michael did an amazing job cleaning our apartment! He truly went above and beyond our expectations, and now our apartment is sparkling! I would definitely recommend Rosalie’s to anyone looking for a high-​quality home cleaning service!

I loooooove this woman she is a godsend. I am a busy mom who is going back to school for a higher degree, so I needed a trustworthy person who could be home when I was at school with my crazy work schedule and that would do a great job at a deep clean I have no time for deep cleaning at all, I would consider myself more of a straightener more than a cleaner lol! So I gave her the key to my home and left her to it.
She was very friendly and came prepared, I felt bad because I knew she was going to be in there awhile! I didn’t even get a chance to «mock clean» my place! But she was already in the kitchen putting those 100, 000 paper grocery bags in order. We were gone for about four hours and I came home and my place finally felt like home again. I was almost in tears and extremely grateful. I will most definitely use her service again!
She is a wonderful trustworthy cleaner and I am so happy with her service! Thank you Rosalie!

I am very shocked to see one star reviews for Rose’s service! She’s done an excellent job at two of my homes.
I love the feeling of coming home to a spectacularly cleaned home! Rose and her team have done an excellent job every time. I started out with her services after having knee surgery, and have continued with her service just because they do such a great job. It makes a big difference even with them coming just once a month now. The floors are always sparkling and random things are always nice and neat. She’s even done some pet sitting for me when I was out of town and the dogs were very happy upon arriving home.

Rose and her crew are very trustworthy and prices are reasonable. If you’re looking for a great cleaner who is honest, kind, and detailed, Rose is your gal!

Rosalie has been cleaning our home for over a year and we love her. She’s personable and professional. She maintains a high level of quality in the people she hires. Pillows are fluffed, the beds are made, floors and appliances are clean, knick knacks are straightened and organized. She’s communicative if she has a scheduling conflict, which happens from time to time. She gets along with our dog.
She truly is amazing and you’d be crazy to suggest otherwise.

In addition to Rosalie’s excellent home cleaning, she has also become a trusted pet-​sitter for our cat. The cat has always been in good spirits after she has watched and fed him when we go out of town. Additionally, the litter-​box area is clean and well-​tended. I always know that my pet and home are in good hands when Rosalie is on the job!

Big surprise – and not in a good way. I do not recommend this service. Go to the end of this if you want the short version of this.
We called up Rosalie’s for cleaning. Interesting facts already started come out, such as the fact that it was a $ 35 charge for regular and $ 40 for deep cleaning – this contrasted with the $ 25/​$ 35 figure quoted by a contact (who had used these services multiple times before). What happened?
Since our place wasn’t cleaned in some time and we needed it cleaned soon anyways, we went with the deep cleaning option. As we asked questions on the phone about what exactly was offered, Rosalie would KEEP telling us to go to her website to see all the details (that was it, though; she gave no attempt to give a link in any form of contact). When she said that her services would take four hours at the place, we asked how many people is she going to bring. Her answer was something along the lines of «two people, three people, it doesn’t matter!» How evasive.
In the reminder text she gave some sour info; she would bring 3 people for 1 hour and 20 minutes! This completely cheated us out of time and she contradicts her earlier statement about how the # of people won’t «matter» in how much time is done.
Sure, that idea of man-​hours was mentioned on her website (which is somewhat crude and outdated in its design, I might say) but what she and her team goes on to do is still contradictory. Continue on.
On the day, her team of 3 comes over to the apartment. They «clean» for one hour and 20 minutes. When we tried to help her or told her where she and her team should be cleaning, she got aggressive, frustrated, and at ONE POINT she tells us that she’s just going to leave if we keep assisting her like this.
Guess what ended up happening? Her team did a bad job of cleaning pretty much anything (we had to deal with this ourselves afterwards); the bathroom was not cleaned well (parents and guests easily picked up uncleanliness), we could still find spiderwebs in some places after the cleaning, and they REFUSED to clean certain things!
From her website: «(not cleaned in 3 weeks or more, detailed cleaning, inside stove, refrigerator or cabinets, hard water or strong mildew stains, kitchen cabinet face, windows, or is not considered daily cleaning)» is part of deep cleaning. However, they WANTED EXTRA for these things (more than what was already given for deep cleaning)! Extremely misleading and it goes to show that this woman tries to hide details behind an outdated website.
To top it all off: they rushed near the end, and complained about going a little «overtime» to clean some things that should have already been cleaned by then. They apparently accused some in our group of not helping enough.
It was a terrible disappointment to get this experience from her team (and I’m sure that the two others on the team, who cleaned the bathrooms, were inexperienced compared to Rosalie in cleaning – 3 people for 1 hour and 20 minutes DOES NOT GIVE 4 hours worth of cleaning in this case). We do not think we will use Rosalie’s service again.
Want the short description of it? I got bad service from an unnecessarily aggressive woman who cheated me and a group of people out of hours for proper cleaning and really did feel somewhat ripped off. Not sure what’s going on with the other reviews.

Rosalie’s Home Cleaning is the best service you’re going to find in the Bay Area. Rosalie is the owner and takes personal pride in everything she does. When Rosalie is done cleaning, the house is spotless and there isn’t one crevice that hasn’t been untouched. Rosalie is a perfectionist and it shows in her cleaning. She is open to listening on ways to improve and takes note of your comments. She is warm, caring, and most of all understanding to your needs and requests. I’ve had previous house cleaners before and have never been satisfied with the level of service they’ve provided until I met Rosalie. Her prices are a bit higher, but you get what you pay for. As a new mother with little time to focus on cleaning, she is a miracle worker. I spent 30 minutes speaking to Rosalie about her services before I even decided to try her out and she delivered on customer service, loyalty, and service. I can’t say enough great things about Rosalie and will continue to utilize her services for my house cleaning needs.

Roselie and her team (Wendy, Nikia and Phyllis) do an awesome job. We have been using her cleaning services for the past 6 months and couldn’t be more pleased. She and her team always do a thorough job cleaning the apartment and leave it sparkling. She always texts me a day before as a reminder as well and texts me after to see how if there was anything that could be improved as well. Talk about great service!
Her rates are also reasonable. She has also started accepting credit cards online now which makes paying her super easy! Overall a great option for house cleaning in the area!

Rosalie and her team are very attentive and thorough, and I feel so grateful and happy every time it’s a Rosalie’s Home Cleaning day at my house!

I’ve used Rosalie’s service a few times now and I have always been happy. She and Nikia are always open to suggestions on cleaning products to use and the way I like to have my house cleaned. She is also very good about making sure you are satisfied with her service and in communicating with you.

Rose has been cleaning for us for a couple of months and she has been excellent. She is very good at communicating, notifications the day before and plenty of heads up for schedule changes. She is a thorough cleaner and is attentive to detail and special requests. I would happily recommend rose to everyone!

Rose was our cleaner for almost a year and she was awesome! She always left our home sparkling clean and was always on time. She also took care of our cats when we were out of town. We have since moved away from the Bay and really miss her!