Rabat

The bad reviews don’t reflect this place at all. If you’ve had any experience working in retail you’ll understand not to bother with what some people have written. They have a range of quality shoes (yes quality = $$$$) and there are multiple women I’ve encountered that are eager to help and explain the difference between the different brands they have. They also nicely give space for when Id like to just wander and browse. The return policy is strict so one should ask if there are any hesitations but for people who are upset… It’s a small local store C’mon now that’s normal.

7-​day exchange/​return limit, very strictly observed — zero exceptions.
You can’t give a gift from here — if your loved one would rather have a different pair of shoes, even with the receipt and only 8 days later, too bad.
Nice shoes — these are the ones worth paying A LOT for, and wearing forever. But there are other people selling them, too. I’d say some serious snootiness in the tone… in my perception.

Been going here for ten plus years. Always received great customer service and they really are knowledgeable about their shoes. They are always smiling and eager to help you find the perfect shoe. Although they may not always have my size, I do appreciate the unique brands that they carry which you cannot find at other stores. I look forward to my next purchase!

Great shoes, but pricey. If you find exactly what you want it can be worth it though, b/​c the quality is great and they have always lasted me a long time.

Fancy shoes for both men and women in a little boutique on 4^th street. Great selection, very chic. Service is a little stand offish, but the quality of the goods is high.

Quality shoes, no doubt, and shopping on 4^th St. is fun — once you get there. However, small selection, and nasty return policy that is NOT printed anywhere but on the receipt once you’ve purchased the shoes. BUYER BEWARE!
You have just 7 days to return the shoes for store credit ONLY. No refund. So once you plunk down a couple of hundred bucks, you’ve invested in the store. This is very very annoying, considering the small selection of shoes.
But what’s worse is the snarky service. It reminds me of an old Lily Tomlin routine where as Ernestine, working for the phone company, she held all the cards and would merely laugh and snort at the hapless customers calling for assistance. No assistance! Attitude, yes.
Unfortunately, I now have to return to Rabat every month or so to look for replacement shoes and deal with the snarks.

The staff at Rabat were kind and helpful. I brought in a dress that needed matching shoes and the salesperson assisted me with finding the perfect pair! I could clearly see that she wasn’t just trying to make a sell. She was listening and helping to find my style. Beautiful and wearable shoes! I will be back!

This store has very unique shoe styles and very high quality shoes. I was pressed for time but given very helpful and thoughtful suggestions by the sales person, Claire. She patiently guided me through a number of both her and my selections. She wasn’t pushy in fact wanted to be sure the fit was right for the 2 pairs I selected, and the use to which they would be put. Often in small boutique stores one doesn’t get great service but I certainly did in this one. I will certainly go back and tell my friends as well!

Worse customer service: cranky and unhelpful staff. I was met by a snarky response from one staff working today Sunday, ⁶⁄₁₅. If you want your store to thrive, please tell your associate that customers is what makes the business, not assholes for salespeople.

I really dislike giving bad reviews. I have worked retail, maybe its a bad day. This place is always a bad day! Every time I have walked into rabat wearing very expensive shoes, they freakin eye ball me. Girl my purse cost more then your stupid shoes. No serious though, I like the selection, I have stood unattended with a shoe in my hand for more then 15 minutes. Its all good, I can spend elsewhere. I will not be back, some classes in customer service would go a long way though.

Heed the warning of the one star reviews. I am pretty sure the others are not about the 4^th St store and the rest are fakes. YOU ARE WISE TO STEER CLEAR OF THIS STORE. I don’t care how nice the shoes are. When you are going to pay top dollar for a pair of shoes you should should get excellent service too. They are so rude and/​or inattentive I wouldn’t shop here if they sent me a gilded invitation! Every time I have visited while shopping on 4^th St., (5 times!) I have been ignored by sales people. I have no idea how this store sells shoes with such rude service. Never again.

I’ve never written anything less than postive in a review. I’m really sorry to write this.
I loved, loved this just over the ankle boot, Brako 8205 that I bought from Rabat.
Dec 20^th, I fell for the third time in this pair of boots from Rabat. The three places I’ve fallen in since I wore them are the kitchen yesterday, in Whole Foods and on the side walk during other times out all on dry surfaces. It seems these falls involve some kind of sliding on all these surfaces.
I’ve only worn these boots 3 or 4 times since I bought them late on December 9^th in about 10 days. I own Camps and Donald Pliner approx 3 inch heels for example and have never fallen in these.
It was hard for me to decide to return these, because I liked them so much. When I got out of my denial about it, I called a shoe repair shop where they recommended that I take them back, Then I went to the store (the day after the third fall) to return these boots Dec 21^st.
Rabat people had no interest in my safety or taking them back.
I think this is not a good business practice.

A little pricy but as my mom always said, you get what you pay for!!! This store has nothing but quality shoes! I bought a pair of cute short black boots before a cold location trip and they were just perfect! So glad I can go to a store and find exactly what I was looking for and then some ;)

First off A+ for the actual shoe collection that they have. Not all the shoes in there are made in China. The brands are super cool and are not mainstream.
BUT good god, the sales staff are a pack of very odd people. I have TRIED to buy shoes here numerous times and have walked out empty handed each time. I went there on my birthday this past Thursday, and was in a happy mood because I was on a shopping spree of sorts with my husband and daughter. They killed my good mood instantly, with their lack of giving a rats that we even walked in there! I was ready to plunk down a good amount of money too. I tried on three different styles, and I asked the lady before she brought them out, how they ran, because I have one foot that is wider than the other, and I needed a shoe that had a bit more room in the width. She looked at me like she didn’t understand my words, almost as if she was on some sort of medication, then finally actual words came out of her mouth, saying that she thought they would be fine. She came back with the shoes, and then I never saw her come back to see if they were fitting or if I needed another size. None of them worked, so between the odd behavior, and lack of real help, I became frustrated and left. Most shoe places offer ideas, or bring you more than one size to see which one will work.
This has happened numerous times here, so it isn’t a one off, yet I always thought perhaps I was just being too sensitive. I decided to come on here to see what other people thought. I feel better now knowing that I’m not the only one that thinks these people are merely museum curators of shoes, and not sales people! Oh, and when we started to leave, I said thank you as I was leaving, with no acknowledgment AT ALL.
Why is this place still in business? On the other hand, the new shoe store across the street that opened called «Convert» has some really fun and cool shoes too, and the sales staff is super nice and helpful. Had they had some shoes that fit my weird foot that day, I would have given them the business.

ONce again, I found the shoes, the trousers, and the sales rack very appealing at this urban haven for clothing, jewelry, and especially VERY COOL FOOTWEAR!!! Hit the sales rack when you feel like being frugal!

I have often walked by and admired the beautiful selection of shoes this store has, but I have never made it into the store to make a purchase. This last Sunday I was in the neighborhood running errands & thought I would go in & take a closer look. I had recently received a well deserved raise at work & thought it would be a great treat to splurge on a fabulous pair of shoes & felt good about spending my hard-​earned money locally as opposed to at a department store.
I immediately fell I love with a pair of sandals that I wanted to take home with me. They were $ 340.00. I can honestly say I have never spent this much on a pair of shoes before. I was skeptical at first because I wasn’t familiar with the brand, but the sales girl assured me the manufacturer was reputable. So after trying them on for fit I took them home & felt excited about my purchase.
A couple of days later I wore them for the first time: I packed them up in my work bag (I commute in tennis shoes or flip-​flops) after trying them on at home with my outfit. When I got to work I slid them on. It wasn’t until I headed to my first meeting that morning that I noticed the squeaking coming from my right shoe. I thought I had something stuck to the bottom or had stepped in something sticky. I had not. The $ 340.00 pair of shoes I had purchased was squeaking!!! I had no alternative than to wear the squeaking shoes all day long. Instead of feeling luxurious in my new beautiful shoes I was embarrassed. But I laughed it off with a colleague & went about my day.
The next day I called the store to inquire about my options for resolving my issue with the squeaking. I laughed when she suggested baby powder would help. I assured her that would not help. Then she said to bring them in within 7 days of purchase & they would exchange them. That was until she learned that they had been worn for a day. Then she changed her tune. From that point forward, I could tell I was going to be stuck with an expensive pair of squeaky shoes. The next day I called again hoping that I had gotten a grumpy associate the day before but the same thing happened.
I despise confrontation so I have decided to see if I can have my cobbler fix the squeaking. But I can tell you I will never set foot in Rabat (any location) ever again & will tell everyone I know about my experience.
PS: I had to select a star to post this, but given a choice I would give them none.

I have a love hate relationship with this store. I love the unique selection in shoes and with every visit I always find something I absolutely love and must have, HOWEVER, they have the worst customer service ever! The sales people always seem less than interested in helping you and are arrogant. This happens every time I come here. They don’t even greet you when you walk in. I would expect that a store like this with inventory upwards of $ 300 for shoes or accessories would offer much better service.
I’m here to spend money, treat me like you want my money.
So instead, after having found what I like, I exit the store, sit on the bench out front and order my shoes online from my iPhone. I’ve done this three times now.
I give the selection 5 stars but the employees get 2 because in the least they do get my selections for me to try on, albeit with the most arrogance and disinterest in me as a customer.
I’ll always go back, but only to see the shoes, try them on, and then make my purchase elsewhere.

I was really disappointed by the service at Rabat. I had just come from Nordstrom where I had a wonderful service experience. I was not greeted nor acknowledged in any way. I knew the purse I wanted to purchase so I picked it up and approached the register. Still I was not acknowledged. I had to ask someone if I could purchase the purse. The lady I asked glared at me before she proceeded to help me. I think she was the manager. She didn’t even finish my transaction, but handed it off to another employee! I thought about walking out & purchasing the purse on zappos, but instant gratification got the best of me. I could have purchased a wallet at Rabat, but instead I did order this from Zappos. I like the merchandise at Rabat, but I will not be shopping there again until they learn a thing or two about service.

Randomly walked into this shoe establishment after being at the next door apple store. I entered the store because near the entrance was a pair of Frye boots that I have been wanting to purchase. In fact, I decided if they had them in the color and size I wanted, I would have bought them. Would have, if the ladies working there werent so bad at their job. Now, I will just be ordering them online. There is nothing more off putting than a rude, unwelcoming, store representative.

Service sucks.
I enjoy looking at the shoes here but, on multiple occasions, the salespeople are preoccupied with helping other customers. Today, I went in during the sale (staff more people??) and one of the salesladies held up her hand while the other just ignored me.
I was finally able to get someone to look for the shoes I wanted but when they didn’t have my size/​color, they knew they weren’t going to get a sale out of me and didn’t offer to call another store — I had to ask them to do that. I sat and waited… 5 minutes… 10 minutes. Nothing.
I walked out. Frustrating!