Public Storage

The location is good, but beware of the managements tactics when it comes to the insurance policy. they are pretty aggressive with selling you an insurance policy for the unit (which is pretty pointless as the coverage is minimal and unnecessary) plus they state that this is mandatory to rent the unit, when it really isn’t. There was a class-​action lawsuit against Public Storage regarding the forcible purchasing of insurance on customers by management. So beware of that, and you can cancel the insurance on their website if you were fleeced into buying it from them, and save yourself $ 10 a month off the already expensive rates. Also, the rent is quite expensive, I know it’s a nice location, but for a 10×10 unit which I have, the rate was $ 189 (which I thought was pricey), then it recently just was raised to $ 219 (which is pretty absurd).

It’s rare in any company to find a person as professional, attentive, and pleasant as Tamika. She provides excellent service while teaching and training new employees. I appreciate Public Storage for the opportunity to work with Tamika, a most valued asset to the operation.
In terms of the facility itself, a couple of additions would improve it a lot. An automatic door between the office and the parking lot would make life easier for clients and staff alike. A wifi connection would be an extremely useful thing.

I’ve been in and out of storage in LA, NYC and here in the Bay Area. This facility is hands down the best-​run storage I’ve experience. Brittany and Tamika are very efficient and polite. The facility is kept clean and everything has run very smoothly since I’ve been here.

Tamika was super helpful with our check-​in today! She was very knowledgable and had great recommendations for what size unit we should get.

My BF have been using this storage facility off and on for the last 18 months. Tamika keeps us coming back!!! She is friendly and very helpful. Always provides service with a smile and has gone above and beyond to help meet our needs!

Thank you Steve and Levonna for all your help yesterday !!! So impressed with your professionalism and assistance.
No one likes moving but the two of you made at least one part of the puzzle (temporary storage) easy !!
Thanks Again.
Stephanie

If you need to find a storage facility in the bay area, this is the place. The team here are all on the same page and have outstanding customer service. The manager, Tamika is a friendly, professional person and I am grateful she is in charge. When I had a question, she was immediately there to help me. Her team is a reflection of her when she is not there. I feel confident my belongings are safe and secure. I picked the best place to store my stuff! I recommend 2^nd Street PUBLIC STORAGE!

Like most rational humans, I enjoy good costumer service. I was pleasantly surprised by the incredible customer service my wife and I received at this Public Storage. Tamika and her team (Loretta, Danielle, and the others whose names I’ve forgotten — sorry!) are some of the friendliest people I’ve met at any business, period. This was especially nice because we just moved to Oakland without any friends or relatives in the area, so the good people at PS being so genuinely friendly meant a lot to us — it helped make us feel welcome to the whole Bay Area after a stressful move.
The site here feels super secure and I don’t feel like anyone’s going to jack our stuff. Further, I had a big moving truck which I was able to maneuver without any problemz.
So all-​in-​all this Public Storage site is in the cut, low key, easy to get around in, and staffed by dope people.
If you need to drop off your junk somewhere, do it here!

I am generally not a fan of storage units. It seems like a waste of money, and it is. However, if you find yourself in a situation where you have to store things for three months or less as I did in a transitional move, this Public Storage was the best! As others have have mentioned the staff are wonderful, it is clean, and I always felt safe and comfortable there. I agree that Tamika is wonderful. That is who help me get started. I’m happy my stuff is all at home now with me, but I did thoroughly enjoy my experience! Less is more! Don’t keep belongings in storage long term if it can be avoided. You could by all new stuff within a year with what you pay for storing things. Well, maybe not. Maybe you have things that can’t be replaced. Anyway! Friendly place.

I talked to some random guy names Daniel today who lied to me saying he was the property manager and then the actual property manager Tamika came on the phone. Never trust this place. One of the dirtiest facilities I have been in and horrible customer service. Every time I enter this place I wish I could get some actual help.

Tamika and her staff are the best. I was experiencing a lot of drama with a cross country move. Dates changing, ruined expensive furniture (when it arrived), etc… The bottom line is that Tamika worked with me to help alleviate a ton a stress. I would use the 2^nd Street storage facilities again in a heartbeat. Best customer service ever WITH smiles and empathy!

OUTSTANDING CUSTOMER SERVICE!!!
These folks care about me, my belongings and my schedule. I find this facility to be clean, organized and very well maintained. And I’m a bit touchy about these sorts of things…
The staff and management are very helpful each time I go in. Tamika (sorry if I’ve misspelled your name) is a dynamite manager. Great people skills!
I highly recommend this facility. You will not be disappointed.

Last year I was helping someone move a 2 bedroom apartments worth of furniture into a unit at this facility. If you have ever been to this location you know that they have a gate that’s about 30−40ft from the building, plus a parking area directly in front of the elevator accessible building, making it very difficult to pull a large truck onto their lot (especially if cars are parked in the spaces outside the elevator doors).
The lot is so small that once you pull a truck in nose first, you have to back out in reverse and maneuver the truck out of the gate tail first. Long story short — there are 4 – 5 car space directly in front of the automatic doors where the elevator is located: (NOW keep in mind this is where all of the customers park their cars and trucks for loading/​unloading purposes).
Once we finished our work, I attempted to back out of the facility lot, I had to get really close to the parking spaces with my truck in order to angle the truck just right to make the turn out of such a tight space. Once I attempted to back out of the lot I noticed in my rear view side mirrors an angry and belligerent Public Storage employee/​manager yelling at me, making crazy hand motions, jumping up-​and-​down, acting like a circus clown (being very rude). So I climb down from my truck and walk up to her.
Angry rude lady: «You need to pull forward and turn this truck around up ahead! If you hit my car we are going to have problems!»
Me: «Does it look like I can turn this gigantic truck around in here!?»
Angry rude lady: «That’s not my problem!»
Me: «Why don’t you park your car outside of the gate where the employees SHOULD be parking! Not in the spaces that are designed for customer access in/​out of the elevator! You guys clearly have limited space on this end of the facility!»
Angry rude lady: «Are you really yelling at me? (she was the one yelling) I want your boss’s name and number!»
My truck wasn’t too big for the lot. It just makes things a lot more cumbersome when the people who work there decide to park inside of the gate where there is limited space. There are a lot of spaces available on the street, at least 10 – 15 spaces every time I am at this location.
Wouldn’t you think that she would just kindly ask me to stop my truck, then move her vehicle out of the customers way?
I think you guys should hire employees that are a little less incompetent and not so lazy. There is a difference of 10 feet to the office door if employees park on the street.

Megan was extremely helpful! She knows her stuff! I’ve been looking high and low for a good storage place and she was able to tell me everything I needed to know!
And the storage is clean!

I’d forgotten my access number, and Ashley was very helpful and polite in helping me. The whole crew was cheerful, and made the experience pleasant. Ashley, Javonne, Tamika, and Sabrina do a great job maintaining a clean place. I feel very comfortable keeping my belongings here.

We’ve had no problems with this storage unit. We had a unit in one building on the second floor. A previous reviewer mentioned that their rent increased after move-​in. That happened to us as well about three months after we got our storage unit, and I believe it was $ 5.00/month increase.
We needed to get a larger storage unit and stopped by the office one day to see if there were any available. They helped us pick out a new storage unit and made sure we had everything we needed to transfer our stuff to the new unit (it all has to move to the new unit the same day if it counts as a transfer vs. having two units). We have also called to set up things like having moving companies come to the storage unit and every time we have called they have been nice and helpful. We had our credit cards replaced due to the Target problems in December, which messed up our auto-​pay and they were prompt to call us and helped us fix everything which was greatly appreciated.
My only real complaint is that I have found things like cigarette butts in my storage unit a few times, and we don’t smoke. The exit gate has also been broken for awhile: hopefully that gets fixed soon because traffic can get a bit frustrating at the one working gate. But this is a great location and the staff is nice and helpful.

Great storage place! Hillary, Tamika, Cheryl were amazing and so helpful!
The storage is clean, well kept and prices are reasonable!

HORRIBLE Customer service. I just got off of the phone with an employee here who was very rude and spoke to me with a definite attitude. This morning I called public storage, the main company, and was connected to a salesperson who was very helpful and connected me with this specific storage space in Berkeley. She told me about prices and sizes and all of that jazz, but I told her I wanted to shop around for other prices before I commit. She nicely told me that she could put a free hold for a week on the unit while I did my research and decided on whether or not I wanted it.
So a few hours after that, just now, some woman called me from the store. As soon as I picked up her tone and attitude threw me off so I had to ask twice who was calling just to verify what was going on. She seemed angry and upset with me when I was confused about my appointment that the other lady had apparently scheduled for me. I told her I did not know of any appointment and explained to her what I discussed with the other woman. She was annoyed and told me, «She’s in L.A. Not here.» She then tried to get me to give my information and at that point I was no longer interested. This morning I was looking into renting here, but after that phone call I will take my business elsewhere. I was simply confused about the appointment and wanted clarification. Wow. I still cannot believe the way they speak to their potential customers, and that tone. Geez. Horrible.

DANGER!!! GO SOMEWHERE ELSE!!! RUN!!!
The 1120 2^nd Street Location CONDUCTS VERY DECEPTIVE BUSINESS.
SUDDENLY, my rent increased $ 50.00 PER MONTH!!!
Allegedly due to «current Market Rate» increases.
I rented from PS in Atlanta without a problem, and again from the Harrison Street location without issue.
I want to be clear, the facility, and the staff at this storage are great.
But, I feel financially raped by Public Storage corporate, essentially. If I could turn back time and run away from those friendly smiles at the facility, I would.
It is the corporate headquarters that increases the rent. The local folks DO NOT give you a copy of ALL of your paperwork. Intentionally, the paper you sign that says there will be a small increase every year is not given to you.
Now, I find other reviews. 177 complaints on this issue:
If ONLY I had performed this due diligence a priori.
I moved in Dec 20, 2013; my rent jumped $ 50 dollars on June 1^st… no not the full 6 months. I paid in full every month and I have never been late, but that does not matter.
The customer service at corporate is astoundingly cunty. THEY DO NOT CARE. RUN.
I HATE THEM.
I POSTED THE SAME REVIEW ON GOOGLE+ BUT SOMEHOW, IT NEVER GETS PUBLISHED. THANK HEAVEN FOR Unilocal.

The facility is clean. Climate-​controlled storage room is ice cold. The staff is great. Shoutout to the property manager, Arthur, who is laid-​back, friendly, and above all, helpful.