Kruse LJ Co.

Sean was nice over the phone said available to come by to look over job, call was disconnected. So I immediately left message on his VM. Another day pass, another message. Hope he reconnects. We are now at day 3 and I set an appointment up through Will. I’ll update on how it goes.

The property management company I work for just used Kruse Plumbing for a sewer problem we were having at one of our properties. I found the office dispatch workers to be helpful and responsive and the plumbers did a great job. I recommend them and will use them again in the future.

We have been using LJ Kruse for our plumbing and heating repairs for over 20 years and have never been disappointed. We replaced our faucets with the Chicago brand in 1990. Although they are great, they do need maintenance now and again which is where LJ Kruse comes in. They know exactly what they’re doing and even have Chicago faucet replacement parts in stock. Last week a fantastic plumber named Ramon came over and replaced the leaking stem. Ramon was knowledgeable and efficient and everything works great. Thank you LJ Kruse.

We needed the Dr. House of plumbers. diagnose a «moving target» of a plumbing problem. They checked out all the usual suspects and more. Jose R. was great in resolving a problem we had chased for months with other plumbers.

LJ Kruse is the best! I have used their services on many occasions and have always been very happy with their prompt and professional expertise. Most recently, Joe saved me when I thought I was in store for a new furnace. He came within 2 hours of my call, on a very cold and rainy day, and was able to replace the needed part within 20 minutes. I was so happy and relieved!
Thank you LJ Kruse for being my «go to» company for all my plumbing needs. I have your number listed as #1 for my emergency contacts for home repair.

Whenever I have plumbing issues that I cant fix myself at work, I call on LJ Kruse. They are very professional and all of their plumbers are very experienced and good at what they do. The turn around time is usually pretty fast.

We had a new boiler installed in our old house. LJ Kruse did a very neat job of installing the equipment and organizing the pipe work. Clean installation and excellent service.

LJ Kruse rocks! My family has been using Kruse for 50+ years on our apartment building. They have the best customer service and are incredibly skilled both in plumbing and HVAC. They are respectful of the tenants and do their best to accommodate their needs. Thank you for the years of service.

I had a recent occasion to need some serious work done with no notice as I had a main line sewer stoppage to my home. It was a «soft stoppage» which are most difficult to clear and resulted in no sewerage going down from any of my toilets, tubs, sinks, etc and also it allows sewage to back up into the tub, etc. I called Kruse and worked with a most efficient dispatcher (Melinda). It was about 10:00am and they had a man out by noon the same day. The Technician they sent out (Mike Miller) was fantastic! He was most competent, did superior quality work and left all areas extremely clean even through he had to remove a toilet etc. The stoppage resulted in need to go after it via a larger machine and my house had no exterior clean out. He broke through a concrete sidewalk to access the main line, and cleared the stoppage after much difficulty. It took until 9:00pm to finish the job but I had a clear, running sewer line when he was all done. My many years of working with Kruse has always resulted in honest, Top Quality work done in a most efficient manner as well as leaving the premises in a most clean fashion. This time was no exception! If you need experts, the highest quality work and parts/​materials, call Kruse! They have been in the business for many many years and there is a reason for this: They do an excellent job at a competitive price. Thanks to Mike Miller and Melinda! Great Job! None better!

Our furnace stopped working and we called Kruse (on the recommendation of another vendor!). The technician advised that the furnace was too old to be repaired and the faulty part was no longer manufactured. He advised replacing the furnace. I was charged $ 184 for this visit/​advice.
There are two problems with this situation:
1. I called another vendor to get a second opinion and that vendor not only was able to source the part, but was able to fix the furnace and it is now functioning perfectly. The cost to me was $ 200 total.
2. The quote which Kruse provided to replace the furnace was almost $ 5000 for the one furnace. When I looked up the materials online, it was less than $ 1000. This means that Kruse was quoting $ 4000 for labor.
I will not recommend this company due to the poor service, incorrect information, inflated bid, waste of my $ 184, and general incompetence.

Very prompt and professional, also pleasant and took pride in his work. may i add very very fair price. Thank you again Joseph for awesome customer service.

Thank you to Joe Perry! He was great. Very professional … patiently explaining to me exactly what he was doing every step of the way. We finally have water pressure thanks to the new faucet Joe installed. Although there was a little snafu regarding Kruse’s arrival time, they more than made up for it by sending Joe!
And Andy (the owner’s son) was incredibly kind and helpful. We spoke a few times on the phone and he couldn’t have been more professional and patient. I will definitely recommend Kruse to others with plumbing issues.
THANK YOU, KRUSE PLUMBING!!!
Kelly M.

Reasonably professional but very expensive.

Had Joe out this morning to take a look at our water heater and other appliances in our old apartment, make sure nothing was out of sorts. He was super friendly, showed up shortly after the start of the window we were given, taught us a lot, and could not have been more gracious and knowledgeable.
I’m taking a star off my review, though, because the ultimate cost of our service call included travel time, which was not mentioned to us upfront. All in all, these guys are great, and certainly more professional than other options offered in the Bay Area.

In 2011, Kruse came to fix the ignition of my heater which was slow to ignite. Heater came on, I paid, he left and within hours – same problem. Their next guy diagnosed a different problem, a pilot issue, «fixed» it by cleaning burner and electrode, charged me 223. and left. Within hours, problem was the same. Each technician was very nice and carefully explained the problem, but the diagnosis was wrong both times and the repair NOT EFFECTIVE so over 500. spent with nothing for it – live and learn. Won’t call again.

We have used Kruse plumbing extensively for minor and major plumbing for a rental property in the El Cerrito Hills. Every technician that has serviced our needs have been extremely knowledgeable and friendly. They really enjoy their work. Our last experience, the 30 year + hot water and heater combo unit had gone out. We expected to hear that we would need to replace the entire unit. Instead, oil and cleaning, and we are up and running. Greg, one of the principals at Kruse plumbing, is my go to guy! He has a great memory and his knowledge and integrity is the combination a layman could only hope for.

I’d give JIm from Kruse TEN stars. Did the job, suggested an improvement, cleaned up, did it all in record time, and he was cheerful and efficient. One of the best guys around. THANKS!

I hired LJ Kruse to help with plumbing work on my new house because the guys who came out to provide quotes were so punctual, professional, and conscientious. But when it actually came to doing the work, the guy who came out was just okay. He charged A LOT ($ 170 per hour, which he rounded up to the next full hour, and to which he tacked on his travel time to my house), he wasn’t particularly speedy, and he could have done a better job anticipating problems I would have after he left and doing little things to avoid damage to the floors, walls, and brand new appliances in my beautiful new house. I don’t plan to hire them again.

I was very impressed with this company. Curteous, professional, prompt and great work. The technician was outstanding and we will use them again. He fixed our boiler and it is working better than ever.

Only four stars because the first guy that came around did not correctly diagnose the problem with my wall gas heater: the whole thing needed to be replaced, not just the thermostat. But Jim, the second tech with 29 years experience, did. He came on a Saturday and gave me a thorough explanation that had as much to do with my own safety as comfort.
Overall, this seems like a well-​run company with excellent customer service. Melinda is nice and competent and will call you and let you know when their people are going to show up.
Note: I am a renter, so I can’t say whether $ 175 for a service call or $ 2k to replace the heater is reasonable or not.