Buffalo Exchange

These stars relate to their selling process. I have not been shopping here but went there today and sold some of my clothes. It was a great experience. I had a few bags and they had a quick and easy process. I was a bit nervous when I walked in bc there were about 5 people in front of me but everything went very smoothly. It was about a 20 minute wait. When I got to the desk they looked through my clothes and sorted through which they were going to take and not take. Then they told me what they were pricing each item. They offer either cash or store credit for your items which is nice. I really enjoyed my experience and will definitely be coming back to sell more of my items.

I want to say first that everyone working was very kind and acknowledged me as a fellow human being, which cannot be said for all resale shops.
However, I suspect some dishonesty about the pricing they quote when they buy your items. I’m a very experienced reseller. I used to sell vintage items to people I knew who worked at ModCloth in Pittsburgh, PA to sell there. I’ve sold at various Buffalo Exhange stores throughout the country. But at this store, I noticed that 1) they didn’t seem to be knowledgable about interesting, expensive small labels, barely looking at those items and instead choosing very cheap Chinese-​made clothes and 2) that they claimed they were pricing the items they bought very, very low. At first I wasn’t suspicious until I looked around at the clothes they were selling. They claimed they were going to price an excellent-​condition, vintage, gorgeous, hipster-​friendly Italian dress for $ 10. OK, fine. I’d believe that if it weren’t for the fact that their Target items were about $ 10. I really didn’t see any dresses originally priced under $ 12, yet two of my expensive and unique dresses were being sold for $ 10, supposedly. So, I doubt their honesty with me. I would really have loved to have gotten an itemized receipt, with evidence in writing that the prices they claimed to have set my items at were really the prices they are selling them for.
I also want to say that it was very difficult to find items to purchase in exchange for what they bought from me. I think that their taste at this store is poor. Of course, that’s my opinion and everyone is different and I assume they know what will sell. But I personally would not buy what they sell here. I like higher-​quality items that are timelessly stylish. They go for a lot of junk here. But I mangaged to find one shirt I liked that was from a mid-​quality popular brand and a pair of pants (priced too low, really) from an interesting designer. Perhaps since those pants were priced too low, they were telling the truth about the price of my dresses? I’d think so, except the pants still cost more than $ 10.
I usually don’t even try to sell lower-​quality items, I take them straight to Out of the Closet for donation, but perhaps I should take my lower-​quality items here because that seems to be what they purchase.

I want to start with the fact that everybody in the store are genuinely nice and polite and I always had a good experience with the floor staff but the last 2 times I went to the store I felt uncomfortable by the way they were treated by Tia (manager). First time I thought that she’s young and maybe new (she had a hard time making management decisions and working the pos system). Second time she was hovering all over this girl at the buying stand and bossing people around in a uncomfortable way without using «please» and/​or «thank you». Her attitude was unprofessional and hence that she hasn’t said anything to me the way she was treating others made me leave the store.

Love love loved coming to this Buffalo location. The staff were nice, and although I didn’t sell too much, my friend sold a LOT of his clothing and got about $ 500 store credit. So as long as you have stylish/​barely worn clothing, you’ll definitely sell some to Buffalo, and their sell back prices are reasonable (I still got about $ 25 for a couple of items). Also recommend going to Crossroads Trading Co. for any leftovers you may have, I sold a bunch there!

I’ve never been drawn to leave a review on a business until now, and unfortunately it was not because of wonderful service.
From calling initially to going in to sell a ton of clothes, I was treated rudely by the sales associate. I understand how stressful and hard retail can be, so I was willing to let the rudeness on the phone slide. However when I arrived, not only was the store a huge mess (and smelled like unwashed clothes, but I had been here a number of times as a teen and the smell has not changed), the buyer kept telling me that the «shape» was not right for the store. Which again, I can understand. However, when I asked her to define shape, asking if she meant silhouette, condition, or size, and she replied, «Yes. The shape. Not the silhouette, condition, or the size.»
The associates were rude and condescending — if you cannot define «shape» and work with clothing, maybe you shouldn’t. Moreover, they acted like the work was below them, and anyone who interacted with them was below them as well. It was an overall incredibly negative experience.
I guess they have their clientele (the hipster crowd), but after looking in the store, I am surprised they commented on the «condition» of my clothes — the clothes I tried to sell were in far better condition (cleaner, only needing a steamer passed over them) than most things in the store. Also, I brought in things listed on the website and they specifically told me that those things (e.g. Flannel, skinny jeans, tunics, etc — things also written on their board) were not in style anymore and therefore they could not buy them. I was also informed that an unironed, never been worn flannel shirt was «damaged». I work in a clothing store, and feel like I have a pretty good eye for quality, so I am shocked at how many things they considered «damaged» or unclean (everything was washed thoroughly before going into the bag — hence the crooked collar considered «damage»). I ended up giving the bags to a homeless woman on the same block to disperse amongst themselves. Buffalo exchange did not buy anything.
Needless to say, I won’t be back to this store. The ladies who work there certainly won’t miss me, but I doubt they’d miss anybody considering they act like they don’t need any clients.

This buffalo is pretty terrible. Everything in here is super worn and the brands are mediocre at best. It seems as this Buffalo overbuys a lot of crap and then their store is full of just stuff that doesn’t move. I would pass on this store unless you have a lot of time and patience to sift through stuff

The people there are genuinely nice. They took our clothes even after they were closed since we had waited a good 45 minutes in line.
Keep in mind they’re extremely picky about what they decide to sell from what you bring. I had better luck at cross roads… Does anyone know any other good spots to hit up to sell?

Better than the reviews state– if you’re a buyer. Yeah, you know, I don’t care if you can’t get $ 15 for your old Levis. This is about buying, and yeah, good stuff, even for an old gaffer like me. If I were younger still and could get away with it, I’d have left with an armful of stuff.
But I’m not. I’m an old gaffer with younger tastes.
Plenty of gear for guys. I did not sample the women’s gear, not that there’s anything wrong with that. Plenty of shoes, all clean, not ripped, not stained, in very good shape, except the racks are stuff with items, so much so that they wrinkle them. Oh, and the sizes are definitely in disarray, despite hilarious little signs someone put there, marked S, M, L, XL, XXL, etc. Nothing is in the right place (ok, not very much), so look around before you snort that there’s nothing in your size.

I. Love. This. Place.
I was recently introduced to the world of used vintage/​designer clothing, and had the opportunity to visit this place for the first time last week. I spent nearly two hours here, perusing the racks, and spent just north of a hundred bucks. I went home with three pairs of jeans, four tops, two pairs of shoes and a necklace.
Their brands, selection, and prices are fabulous! The staff is so friendly and accommodating. I haven’t attempted to sell any items to Buffalo Exchange just yet, but I will forever be an avid buyer, as long as their selection and prices stay the same.

This is for sellers. I wouldn’t even bother coming. They rejected 100% of my 3 bags which included anthropologie dresses, bcbg, Zara and really leather hand bags. They hire these 20 something millennials who think they know fashion. When in reality their customers just want a nice blouse and not the fish net shirt or funky hat they would wear.

This location has a decent selection of clothing. Usually a hit or miss. I’ve been here multiple times to sell, and they take my clothes 60−70% of the time. I found that coming back and bringing clothes they rejected a different time of the year works sometimes. I’ve been going to this location for 5+ years and my experience has been great almost every time.
I’m taking off a star because sometimes selling lines can be long. I’ve waited from 20 minutes to almost 2 hours on different occasions, so it’s really based on your luck and time of day.

This review is about their online selling process vs in-​store.
I liked that they have a sell-​by-​mail option, where they send you a bag with a prepaid mailing label on it (fits up to 7lb and about 20 – 40 pieces of clothing). I also like that they give you an option to either donate to charity any items they don’t take, or pay Buffalo Exchange a small fee to return your items. It’s a win for me because I’d donate those clothes anyway.
The process takes several weeks (so minus 1 star), and they send you an email notification once their warehouse has received your bag. I got a same-​day notification that they had received the bag AND determined which items they’d pay me for.
Minus another star because, just like their brick-​and-​mortar stores, they are extremely selective about what they will buy. I had items with tags still on them (from a well known upper end brand) and they declined them. I also had a dress from Nordstrom which they also didn’t take. Out of my ~15 items, they bought a Northface jacket, Express sweater, and Banana Republic blouse.
Overall, pretty stingy but I don’t mind because the mailing process saves me the time of dropping it all off at the local Goodwill, plus I don’t really do it for the money.

Sucks. You wait in a loooooong line, and I mean looooong. For like an hour plus, to sell your old clothes. They take their sweet time having jolly conversations with people, paying no mind to efficiency or good customer service, only to reject 99% of your stuff. I saw the manager, who is also a buyer, working with a seller and in the MIDDLE of a buy, went over to hold a staff meeting a few feet away, leaving the sellers at the counter for like 20 minutes, unattended. They were like, huh? If you make anything over $ 10/​hour income, this is NOT worth your time. Your time is worth more than this. Skip it.

I’ve bought a few decent things here but have never been able to sell anything. As others have noted, they seem to be super picky about what they buy. It’s not worth waiting in line for an hour or more to sell clothes they will probably reject in the end. Also, they really need a better system for those waiting to sell. I asked if they had a sign-​in sheet and was told to «survey the people waiting and see who came in last before you.» Really, how hard is it to get a piece of paper and a pen and have people write on it?

If your broke and need some clothes. Sure it could probably be a decent spot. I’m writing this review as a seller tho. IF YOUR CLOTHES AREN’T BRAND NEW THEN THEY WONT BUY THEM. Came in there with number of great quality levis, polo Ralph Lauren, Nike and never before worn hats. Figured I’d leave with some extra cash.
They put aside the ugliest snapback I brought but denied my other hats because there was some dust on them. Didn’t take worn once levies because the texture was wrong? Didn’t take multiple worn once Ralph Lauren polos because there was wrinkling around the polo sign? Once I started questioning her Decisions she coped an attitude. Then at the end she asked me if I wanted to donate the rest of my clothes into their big basket. I said hell no, so you can go through the things u didn’t buy and throw them on the rack. She took major offense and decided not to buy the few things she did want. Total waste of time. Point of it all this is dont go there expecting them to buy your stuff unless its brand new and you are willing to take a loss.

My 13 year old daughters first visit yesterday and these words summed it up for her: «Dad how can anyone not become addicted to shopping here?»

From a male buyer’s POV:
Men’s selection is not much better than a Salvation Army or Goodwill. It’s very hard to find a nice shirt my size (tall and skinny), and once I find something OK for $ 15 I’m thinking it’s not that good. With enough patience I’ll find something about the same quality and look for at least half the price at the aforementioned places or a new item in a premium outlet or Ross.
Some items I liked were stained.
It’s funny that some people complain how super picky the staff is, and I’m here thinking the opposite… Although I do understand that it’s always harder to get good used clothes for men.
But I have to admit that their T-​shirts are better than a thrift store’s selection.
The lady’s department must be fine, because my younger sister loves the place, and we found two nice tops for my wife last weekend. And the stuff was cheaper than what we figured they would be. (Both tops were discounted, while we were assuming only one of them are.)

Came in here yesterday and I loved it! The staff was really friendly and helpful. The store itself was super organized and clean. I usually take my time shopping and of course I walked out with a hidden gem! I would totally go back next time I’m in the area!
I also know a lot of people are upset about how much this place is willing to purchase their clothes, but what do you expect? Your stuff may be designer or expensive, but it’s used! Of course they’re going to give you less than what it’s worth because they need to make profit! Some of y’all need to take a damn seat.

I came here with at least 30 articles of barely worn clothes and three pairs of shoes – two of them worn only once, and NO SCUFFS! They took about 25% of clothing and one pair of shoes. One of the pants they took was brand new and still had a Forever 21 tag for $ 29.99 (I’ve lost weight and the pants were too big). They took the pants and priced it for $ 9! What? For brand new jeans??? I told them they were BRAND NEW, and the employee’s rational was that it has to be priced low so that someone else will purchase it. I understand that, but $ 9 isn’t enough. I mean, at least $ 15???
Anyway, I ended up with a total of $ 44 worth of credit. Not bad, I guess.
My issue is that they price brand new (tag attached) clothes too low!

I have been here twice and even if I haven’t been able to buy anything yet, I still really like the store and I would come back if I was in the area again.
Clothing — I spotted some brands I liked like Free People, F21, and H&M. There seemed to be a good selection of guys clothing as well.
Layout — Organization is superb!!! Everything is organized by type of garment (ex: short-​sleeve shirts, pants, dresses) and size. It makes thrifting so much easier. Men’s and buying on the floor when you walk in and then women’s clothing below.
Prices — Okay overall but I still find Crossroads to be cheaper.
Service — The employees are lovely and I was greeted by two different ones within 20 minutes! This deserves recognition because all the thrift stores I have been to rarely greet or even ask me if I need help (it is a thrift store, but I am still a guest in your space).