Best Glass Company

Unlike other reviewers here, I had a disastrous experience with Sam & «Best» Glass. Their very competitive bid was, in fact, too good to be true. In the course of replacing three dual pane windows on my second floor, Sam destroyed the wood frames of two casement windows beyond repair, sent glass flying all over my backyard (I’m still finding pieces months later), and deeply gouged my redwood deck with broken glass and a carelessly-​placed ladder. When I expressed shock at the damage, he replied, «I did the best I could. I didn’t realize you were so picky.» After a nightmarish week of harassment, threats, and pleas, Sam finally submitted the claim to his insurance company and paid a small portion of the damage his policy didn’t cover. After months of bureaucratic b.s., a complaint to the California Department of Insurance, and weeks of lost time, State Farm agreed to a settlement that nearly covered my out-​of-​pocket expenses. If you’re «picky» like me and won’t settle for destroyed window frames, gouged deck boards, and glass everywhere around your house, pay a little more and walk away!

Sam was fantastic, very patient, replaced some ugly stained glass with frosted glass, and installed a shower door. He did a great job, came back when I had an issue due to my contractor — not him, and has been extremely nice. His price was great, and when I got a lower bid, he beat his competitor by 5%.

False advertisers and liars! They advertise that there is no extra charge for weekend or emergency on their website. Technician came over did a great job, as I am writing the check he tells me that if I could have waiting until the next day, Monday, it would be $ 100 less. I told him that is what you advertise on website. I call the owner the next day, he said that is not true. I said I am looking at your website right now. He still denies it and asked to scan and email the receipt, which I do, and to call him back. I have left 10 voicemails, no call back. Ripped off!

I broke the top of my patio table. While getting estimates for replacement glass, another company told me to buy a new table. Sam came and measured the table then returned two days later to install a perfect replacement. He was professional, cleaned all the surfaces before reassembling the table, cleaned the table after it was fixed, and charged a fair price for a job extremely well done. I cannot recommend Best Glass highly enough!

My Mother had a broken window due to a break in. Called 3 different glass companies to no avail. Sam answered right away and asked a few critical questions… type of window, dimension etc. I sent a picture via text and he was able to get an estimate to me within minutes. Had set a schedule for early afternoon but got a text that he was avail. to come right away. He was at the job site within an hour and had the work done in no time. Took away the broken pieces of glass and was very professional and courteous. His prices was very fair and he’s as honest as they come. Great Job Sam!

Sunday morning, son shuts the door and the center glass breaks. Thank you goodness he was ok, but Sunday morning who to call? I start checking Unilocal,everyone was closed, then I found Best Glass Company, gave them a call, text a picture, got a quote and estimated time of arrival, arrived at the estimated time. Truly, professional, timely, friendly and very reasonable. Just incredible that I found them and the issue was resolved so easily. Thank you!!!

Good follow up by Sam that got things going in a quick and professional way.

Our HOA let us down but not Sam and crew. Sam and team were very professional, detailed, well mannered, and gave us the best service.
Highly recommended!
Thank you!!!

My problem: broke two single pane windows in the basement. Discovered windows at 11am on Saturday of a holiday weekend.
I tried a couple companies which were all closed. Best Glass Co received my call and not only committed to assessing issue (free) but could also come to my house in 1.5 hrs. I can’t speak for the price (since I do not know how much these services costs) but Best Glass Co showed up on time, assessed issue and gave me a quote. I approved quote and they were back in another hour to fix broken windows. It looked like their tech knew what he was doing and I trust the final result.
All said and done, 3 – 4 hours after i discovered issue, Best Glass resolved my broken windows and i was able to enjoy the rest of my weekend!
thanks

Best Glass came out to replace a window for me in Berkeley. They were really nice, fast and inexpensive. The window looks great! I’d use them again.

I am so thankful for Sam’s quick response to my early morning phone call. The large plate glass window at my place of business had a huge crack in it and we needed to get it replaced ASAP. Sam arrived at our business, assessed the situation and gave us a couple of options to choose from. After his recommendation, he gave us an estimated time to return to install the glass. After a couple of hours of installation, our window was good as new. Our sense of security restored! I highly recommend Best Glass if you have an emergency!

Quick and great service!!! No «extra» fees after the installation. Needed a window to be replaced asap. Half an hour later I already had a person at the door.

At 6:10 pm today my son knocked a soccer ball through our window, totally shattering it. At 6:30 this guy from Best Glass Company (Sam) pulled up in his truck (no one at the other local companies even answered the phone that late). By 7:30 he had pried the window open (for the first time in over a decade; it was painted shut), taken out the frame, put in new glass and put in a brand new window. The cost was amazingly reasonable – much less than I expected, especially considering the late hour and the quick turnaround. Sam was very professional and the whole experience was great.