I just had the most horrific experience with Dr. Baskin. I do not normally write scathing reviews, but would like to share this experience to actively discourage others from dealing with this individual. I made an appointment with Dr. Baskin about three weeks ago to discuss adverse affects of medication I have been taking. After consulting my primary care physician about this appointment last week, I realized that I wanted a little more time to get some answers before coming in to Dr. Baskin for this very expensive appointment. I called his office and left a message with nearly 48 hours of advanced notice to ask if it was possible to postpone the appointment for a week, giving me time to work further with my primary provider. Shortly after leaving this message, I heard back from my primary physician and got the answers I needed to feel comfortable in keeping the appointment with Dr. Baskin. At this time, I called back and left a second message for Dr. Baskin, asking him to please disregard the first message and letting him know that the initial appointment time still worked for me. Within three hours, Dr. Baskin returned my call. I was unable to answer my phone at the time, so he left a voicemail. I appreciate his quick response time, however it was clear that he hadn’t received my second message. In his message, Dr. Baskin adopted a very brash tone and made it very clear that he was quite upset about my late request to reschedule. I don’t have a problem with this, as I do appreciate the inconvenience of rescheduling. However, I had already left him the second message confirming the initial appointment time. I called him back and left a third message on his machine apologizing for the confusion and chaos, and letting him know(again) that the time we had set worked for me. I requested that he please call me so that I knew we were on. I didn’t hear back from him on this, but assumed that the appointment was on as scheduled. Fast forward to today, the date of the 11:30am appointment. I received a call at 9:30am from Dr. Baskin’s receptionist. She was calling to let me know that my appointment had been given to another patient and, I guess, to let me know that Dr. Baskin was really upset by my «ambivalence» to our scheduled appointment. I told her that I had left multiple, consistent messages confirming this appointment time, and that I wasn’t really clear anymore on when(or if) they wanted me to come in. She told me that she would discuss this with Dr. Baskin and would call me back later. I never heard back from her. At this point, I was under the impression that I did’t have an appointment. Namely because the receptionist had flat out told me that I didn’t have an appointment. Fine. I wasn’t terribly excited about it, but at the same time I understand that this was a result of my initial request to discuss rescheduling. That being said, I do feel that my multiple messages and interactions after that initial request should have cleared up the confusion. I received a phone call from Dr. Baskin at 11:45am asking me where I was and pretty much demanding that I have a phone session with him at that exact moment. I was at work; definitely not in a place to have a phone session. I tried to explain to Dr. Baskin that according to his receptionist, I didn’t have an appointment with him. He pretty much ignored or discredited this information, and continued to push having an over the phone appointment. Please keep in mind that this is my first session with Dr. Baskin, and at this point all I know of him is that he is a) very unhappy with me, b) not listening to me, and c) not trusting the information I have so far given him. Do I really want to unload my major life struggles on him at this point, over the phone, while I’m at work? Not really. So I told him, «I understand that communication has been difficult, but I am also really not happy with this situation.» To which he responds, «Isn’t that why you are trying to see me? To get better?» This response completely shocked me. I am now thinking, «What the hell are you trying to say? That my frustration with the failure of communication within your own office is a reflection of what you *assume* to be my mental or emotional limitations? And you call yourself a mental health professional?!?» At this point I said, «You know, based on your poor attitude and the way I have been treated in my dealings with your office, I don’t really want to keep this appointment.» To which he said something to the effect of, «This was all a result of your changing your appointment at the last minute. This is on you!» Then he hung up on me. I am completely flabbergasted by this experience. I am very grateful that my reasons for seeing him are not so large that this is going to derail my day, week, or year. However, I cannot begin to imagine how this could have affected someone with a more serious mental condition. This could have done serious damage.
Philip F.
Classificação do local: 5 Oakland, CA
Dr Baskin has been treating me for Adult ADD for around 6 or 7 years. I was really non-productive and having a difficult time getting work done, so I sought treatment. He understands the condition thoroughly. He gave me an in-depth interview to determine the extent of my condition and decide on my medication. He really can tell what medication will suit your personality and lifestyle and will describe all the possibilities and reasons for his choices. He has helped me immensely and I have no side effects. He monitors me at regular intervals and is a great listener. If ADD is your problem, you cannot go wrong with Dr B.