Roto-Rooter Plumbing & Drain Services

AVOID AT ALL COSTS! First off. they are not ²⁴⁄₇. Their attitude is absolutely the worst i have ever seen. Find someone else or live in dirty water– it’s still better than dealing with these knuckleheads– my next email is to corporate. This can’t be the way they want the franchise run!!!

Stay far away from this place. They are crooks and they should be arrested for running a fraudulent company. Most companies like this would not charge for drains they cannot clear but this one happily charges for a guy to come to the house and gives up. It’s a great scheme. They can sit around all day and charge you by the hour. They can stay for an hour and charge you $ 320. Yeah seriously $ 320. I called the office and the guy was afraid to talk to me so he had to call the plumber he sent out who basically said tough luck.
They are a franchise. So sorry to Roto Rooter corporate but because of this outfit I will never use Roto Rooter and I will advise everyone I know and barely know on any social network I can find to go with a competitor.

Called them to snake a drain and they came and snaked it and left a mess of epic proportions!!! I was not home and when I returned they had splattered my dryer, walls, sump pump and even new construction area with sludge from the drain!!! The icing on the whole experience is when I called to voice my unhappiness with the mess, Stan and Tony the «plumbers» who did the «job» handled my call and was NASTY and RUDE and did NOTHING to amend the situation except to tell me that clogged drains are messy and he asked for paper towels and my Mom said we had none!!! Really? Liar Liar! What happened to customer service Ken??? The mess he left was unacceptable and just WRONG!!! The best part is he didn’t even clear the clog!!! I would NOT recommend this ROTO-​ROOTER if my life depended on it!!!

Horrible. The toilet started running again 2 ½ months later. Their invoice’s guarantee says I’m a llowed a maximum of 2 repet visits. They said it’s only if it’s w/​in 30 day. When I asked where that was written he said the service man should have written it on the invoice. Really? I said it’s not written anywhere on the invoice & the dispatcher (who has been working there «25 years») said «it doesn’t matter, it’s a moot point now cause you’re over the 30 days». So they do not honor anything that is in THEIR writing and they wanted to charge me another $ 150 just for the service call if he were to come back out & fix something that he didn’t fix before. You’re better off going to your local plumber. You at least support a mom & pop shop & local businesses. Roto Rooter SUX.
I’d also like to add it was the Roto Rooter located @ 2 Lake Street in Bergenfield.

I had my drain cleared. They had to come back the next day to re do. Went on vacation and home 5 weeks later. The first load of laundry backed up. I was offered 10% off as the I was out of the 4 week warranty. They did not fix my problem and did not stand by their work. No help from corporate.