Reflections Salon and Day Spa

I am a fairly recent transplant to NWA from Seattle and broke down to get my hair done here. I got a recommendation from a co-​worker for another salon, who promotes themselves as the #1 salon. I asked for wheat highlights. I got ash gray. They tried to correct it and dyed my hair brown with white streaks. They tried to correct that and burnt my scalp with bleach, leaving it orange/​white on top and dark grey/​green brown on the sides. This place is a big city spa wanna-​be with talent that clearly has not had enough training. I’ll name names specifically, but after I give the manager a chance to review what happened first.
Enter Reflections. I called and explained the mess above and asked for a color correction. I came in, Sarah Oliver was my stylist, she explained exactly what they were going to do, the owner helped consult. They fixed what the other salon had destroyed, made a plan to do touch ups and did their best to restore my hair. It felt wonderful when I left, I am very happy and will return.

Made an appointment for my fiancée’s hair and makeup for our wedding. luckily it was only a trial run because the results were not even close to what my fiancée wanted. our stylist was very young and obviously not very experienced with makeup. even after showing the stylist some recent photos of my fiancée with the makeup and hair style she wanted, the stylist was unable to create a similar look. it was pretty frustrating. our stylist was nice and kept trying, but she just couldn’t deliver the results we hoped for.
even after the clearly bad experience they still charged us full price, more than $ 70.
we’ll never go back. I recommend Accents instead.

Have not heard anything from this salon. I put a recommendation on their facebook site also. I am going to find another salon. I often hear from owners of businesses, when I write a review. Either, apologizing to me, or thanking me for the compliment. It says a lot about the character of the person running this place. Beyond disappointed in my experience.