Robco Residential Inc

PLEASE READ THIS REVIEW AND THE EMAIL RESPONSE THAT I RECEIVED FROM ROBCO!!!
7÷13÷15: 8am scheduled start for $ 28,000, yes, TWENTY EIGHT THOUSAND DOLLARS of roofing & siding to be installed on our investment property (a 25min drive away from our home):
Mon 7am Rain & Thunder: Texted William at 7:15am, then 15mins later left a voice mail asking if the work was cancelled due to weather? Didn’t hear back so drove 25mins to the house. Waited from 7:55am until 8:45am; no one showed up. Left William another voice mail and received no call.
9:03am called the Robco office when they opened and asked Vanessa to get William to call me. 11:20am called again. After 12pm Vanessa called & told me William will be there 8am Tues for sure.
Rain overnight but 8am Tues SUNNY AND DRY: Drove 25min to the house, waited 30mins and no one showed up, AGAIN. It was imperative that we meet someone at the house because we had to physically show them which two out of the three chimney stacks need to be removed and also to ensure that the 120yr old glass weather vane be taken down safely. Horrified that they may just show up and start work without us being there, I texted William yet again, to say that no one should go to the house and touch anything without us being there and also emailed Cinda and Vanessa in the office the same along with our amazed disappointment at how they do business.
Tues 10:57am I called the office to find out why I’ve not been called back and what the H is going on? I assume that having recognized my number, my call went to voice mail — I demanded that someone call me back. At 3:30pm from my unknown home number I called Robco’s office again and Vanessa answered and quickly interjected that «William’s being trying to get a hold of you!» NO, not one text, received call, missed call or voice mail from William. I finally told her that was BS and that I needed to speak to Ronnie the President. «Oh, he’s not in» So I asked for his voice mail. «Oh, he doesn’t have voice mail» So I asked what his email address is «Oh, I don’t know what his email addressl is». Hence my reply «Get the shingles that you delivered to my house at the weekend OFF my property and I’ll be going elsewhere» and I hung up.
ABOUT AN HOUR LATER I RECEIVED THIS EMAIL FROM THE ROBCO OFFICE …
from: Cinda Pleasant cinda robcoresidential com
to: xxxxxxxxxxx gmail com
date: Tue, Jul 14, 2015 at 4:34 PM
subject: Re: Proposal /​Roofing and Siding
mailed-​by: robcoresidential com
Mrs. X…,
Your request to have the shingles picked up from the property is noted. However, you will be charged for the initial delivery fee of the shingles to the property and the fee for pickup to return them to the supplier.
We consider this request a breach of contract-​and feel it is due to circumstances beyond control-​that of weather conditions.
Thank you– ”
I will leave it entirely up to your imagination with regard to what I told Robco they can do with their Shingles on my property … in no uncertain terms.
PLEASE DON’T GIVE THEM THE TIME OF DAY LET ALONE ANY OF YOUR CASH!!!

My home is 4 years old this month. My roof started leaking onto my bedroom ceiling. No big deal, it was just a broken shingle that was probably damaged in a storm. It was in a place that I couldn’t reach, so I called the builder. Obviously this wasn’t covered in our 10 year structural warranty, so the builder referred me to the roof installer. The roof installer happened to be Robco Residential. I called Robco to ask if by chance the needed repair would be under warranty. I already figured it wouldn’t given the nature of the damage. I was thrown off by what they asked next. Robco asked if it was new construction or a roof replacement. I told her new construction… as in, they installed the roof new on my new home. She told me they only warranty new construction for 1 year. Now ask yourself what the difference is between a «new construction» roof, and «replacement roof». Let me answer that for you with my opinion… New construction roofs are thrown up as quickly and cheaply as possible, in order to get the builders business. If they warrantied that rushed job for more than a year they’d loose their rear with warranty repairs. Okay… whatever. it wasn’t under warranty, no big deal. It’s not their fault a shingle broke.
My reasoning for the one star is explained now. I called a more reputable (on Unilocal) company to come give an estimate for repairs. Upon inspection, we found another leak around the boot of a vent pipe. It should have lasted longer than 4 years but I was willing to forgive Robco for that. Upon more inspection, we found holes in shingles all along the edges of the entire roof of our home. Luckily, none appear to be leaking yet, but it’s a matter of time. The holes are so obvious, there’s no way they didn’t know they were there, and not another sole has been on or near the roof since construction. It didn’t appear that there was even an attempt to patch or waterproof them. I guess it would have hurt their bottom line. Instead, I’m left with a crap roof full of holes that’s going to cost me nearly $ 1000 to repair.
Oh, and by the way. Even the reputable roofer is going to warranty the repairs made on this crap roof for TWO years. Robco can’t even stretch more than a year warranty out of their «new construction» roof. If you have a Robco roof, get it inspected now. it might save you lots of money later. If you are purchasing a new home, make sure the inspector physically inspects the roof before you purchase.

Don’t use this roofer! Left wood exposed in the rain and then shingled on top of it leaving puckering shingles. Also, when we had to reroof the entire house again (use Baker Roofing who were great), they found a one foot hole in the roof under the shingles! No supervisor on site. Bent several gutters. etc.