Irving & York Shell Car Wash

I frequent this gas station for both fuel and car washes. On 7÷12÷15, I purchased gas and a car wash. I entered my car wash code, placed my car in neutral and proceeded through the wash, as I normally do.
As my car was ¾ of the way in, the track and belts started reversing me back out. I promptly stepped on my brake, not knowing if a vehicle was directly behind me. I pushed the «call» button several times, for assistance. After several moments, a man, names Stamas, emerged, asking what had happened. After explaining the issue to him, he told me that it was my fault that I was reversed and that he could not help me if I was «being stupid». I again asked for assistance, to which he said «I can’t help you if you don’t know what you are doing». I then asked for a refund, which he declined.
I had to park and go into the store to request the refund. He advised all staff there NOT to refund my money and that if I had an issue I should call my credit card company.
I am contesting the charges, as they were not refunded.

The official review of this station was 5 stars. I’ve been coming here for probably about 6 years. This place used to have the exact same price or even a buck less on cigarettes. Recently however, there was a hike in prices. I figured it had something to do with Cook county going up. Then, over this last weekend, I decided to drive a few blocks to the BP down the street after seeing a ad on their electronic billboard for L&M’s at 44.99 a carton while driving by during work. I buy Camel Crush, which were 8 $ cheaper just 3 – 4 blocks away. I went back to Shell to confront the owner who happened to be there and the a****** tries to shush me in front of the other customers. I asked him if this is the way he treats all his longtime customers. He’s not there often, I usually only see him on weekends, and therefore don’t expect him to remember me, but two of his attendants know me by name. Then I called him out on taking advantage of the busy intersection, being greedy, and walked out. I’m glad two people walked out behind me, hopefully to take their business elsewhere. BP for my cigarette and gas needs down the street now.
P. S. The bathroom is usually a mess and I feel like I’m going to get a seizure. Light always flickers like a strobe light.

What kind of gas station refuses to provide you with a copy of your reciept if you pay at the pump? Something fishy going on here.