Factory Plaza, Inc

We love the stone we purchased from here… it is beautiful. Supreme White… and I will post pictures later as I forgot to have them handy :). They have a very good selection to view in person, samples of most cabinet colors etc to make it very quick and easy to decide what you want. Pricing makes it a no brainer… simple straight forward. We did have some issues with the installation and seams, but they came very quickly to mend and we are very happy with the look now. Mistakes happen, it is how you handle them that says something about your business. We are now a repeat customer as we are having them install our basement granite as well, so I think that says a lot!

I have used factory plaza in the past and they have done a fantastic job. Our latest project was a Victorian built in 1868 that we completely updated and there were numerous Custom cuts needed, it was not just your typical kitchen counters. From the custom farmer sink to the many custom cuts around outlets needed they measured everything perfectly without one mistake. Prices are always fair and the service is second to none. We had the pleasure of working with Anna in the showroom and she was great! The guy who came onsite to measure was a gentleman who measured very carefully like it was his own house! The install guys are very friendly and take care of business in a clean professional matter while in your home. Do yourself a favor use factory plaza on your job you can’t lose.

Factory plaza is definitely 5 stars to me. I initially used them for a small bathroom remodel and got my vanity top from them. I worked with Anna P., and had absolutely no issues and felt like she was very helpful. I was able to call or email her throughout the process, and especially convenient because I am traveling a lot.
Now, I am using them for our kitchen counters and other bathroom vanity tops as they provided the lowest total quote amongst several places I contacted. Like most home remodeling projects or stores, I would suggest contacting them or stopping in early during your planning to get a feel for your project and build rapport with one of their reps, especially if this is your first remodel. And in stopping by the store, give yourself plenty of time to peruse as they do get busy and sometimes traffic builds on 294 or 90, and there isn’t going to be much help around 5 minutes before close.

Prices are very good and nice selection as well. However when I asked a few basic questions was met with very rude response. I don’t know. No effort was given to try and get me any information. I went to this place to spend some money. Sadly it turned out to be a waste of my time. I would strongly discourage anyone coming from Chicago to avoid wasting your time as we just did.

We were very excited to come here after great reviews from our family. Prices were unbelieveable and the selection of the granite was great.
Now, we are first time home remodeling and there were several things we had not thought about before ordering. Factory Plaza sells sinks but does not do any plumbing work. We had our plumber set up for the day before install to come over and remove our existing sink, etc. While he was working on that he began to ask me about our new sink specifics, there were several things I was not sure of so, I called Factory Plaza. After speaking to them and getting specifics to my horror we discovered that there were going to be some issues with the installation of the new sink. People at FP assured me that there would be no issue and it would all work out. Suggested maybe I needed to find a different plumber.
We are now 4 days into our new sink and counters and we have not been able to have our garbage disposal reconnected. We have had 2 additonal plumbers out to the tune of $ 250 dollars each to also be told that there is not enough room under our sink now as the sink is actually ten inches and not 9 inches as we were told and there’s not enough room for a garbage disposal to secure under the sink as it should be. Obviously, since we already had tops ordered we could not change cabinets and we were not going to cancel the countertops we had not received and have to reorder a second time and find a new design etc.
As I mentioned at the start of this my husband and I went into this, obviously, unprepared about some things. I know the majority of the business that FP does seems to be contractors and remodelers, etc that know exactly what they need. My husband and I walked in and told them that we had never done this before and had no idea what we were doing. When they are working with people like I us my suggestion would just be to have first timers like us they will need to have the person doing their plumbing to come in and tell them exactly what they need as far as a new sink as far as style and size.
I understand the FP doesn’t install sinks or do plumbing, but they should have people that are unfamiliar with this process get that checked out and make sure things are ordered properly.
The countertops do look great, but I will say it has been a huge disappointment and frustration with the sink issue that has somewhat overshadowed the excitement about the new countertops.

I found this place through a Google search, and thank God I did. I was about to pull the trigger with another company for $ 1000 more when I found these guys. I called them to ask if they carry a granite called Lennon they did not, however the girl on the phone offered two other colors that were very close. I went over a few days later and found a color «cold spring» which looked awesome and nearly identical to the Lennon I wanted.
Long story short I picked out a slab and put my name on it. I paid $ 39.00 sq ft installed. They charge a few dollars per mile if your house is over 50 miles. I asked about the free sink for orders over $ 1500 but that was a year end promotion that expired. She said my granite was 5.00 off per square foot so it worked out better then the free sink. The sell stainless steel sinks from China for $ 145.00 but I bought my own elsewhere. They take a 50% deposit and balance due on delivery.
5 stars

I located this business while doing extensive research looking for a good granite company that wouldn’t break the bank. I located this company and initially thought it was too good to be true and there must be a catch. I figured I would give them a shot since I would only be out $ 1100 if things didn’t work out well.
I ordered 46 square feet and sent in my own layout and pre-​paid for it. After they had it ready, I tried to change the order to have it delivered but they changed the delivery price so I went up and picked it up. It’s a bit of a drive from Indy, but well worth it. The counters were done perfectly and the measurements were exact. I can’t believe I was able to get 1 ¼″ granite, finished and with a sink and sink cutout for just under $ 1100. I will definitely be using them again.

Heard about this place from my uncle and cousin who both purchased their granite here. The showroom is very nice and they have a great selection. I gave them my rough measurements and the sales girl gave me an estimate. The price was good, they came out to my house and measured a few days later and they actually had the counter tops ready ahead of schedule. When they came out to install the granite, the installers drilled 4 holes for the faucet instead of 3 after my wife specifically told the guy 3. I called the store to advise them of the mistake and was told that my wife had told the installer to drill 4 holes. After an hour and a half of going nowhere, I was told to buy a faucet that required 4 holes instead of 3 or they would replace the granite at my expense. I was not happy with either fix and opted for a small refund. The counters look great with the exception of a small hole cover I had to install next to the faucet to hide the mistake. It does take away from the high end finished look, and I am still disappointed. I would suggest if you choose this company to be VERY specific and watch the installers carefully.

I’ve had a great experience with Factory Plaza. It was easy and quick to browse through their selection of slabs. There was no pressure because we were allowed to see everything without a salesperson and once we picked out what we liked there was still no hassle with working out a price. I ended up putting granite in all of my kitchens in my 4 flat and each kitchen worked out perfectly. I also picked from leftover slabs at a reduced price for vanity countertops in my bathroom that I usually wouldn’t be able to afford.

Can’t say enough great things about FP! We needed a little over 40 sq ft of granite for our kitchen and after receiving quotes from Home Depot & HOBO, this place was by far the cheapest ($ 700 less than HOBO and $ 1500 less than Home Depot). They also threw in a free sink for spending over $ 1500 which is a $ 150 value. Similar to other stores, they DO charge for sink cut out ($ 200 ish), disposal of old countertops, $ 2/​sq ft for any edge other than square, and tax. Other than that, the price you see on the slab is the price you pay! I also love that you can see what the giant slabs look like in their warehouse since that’s more accurate that the tiny swatches or 12×12 tiles. I appreciate that they give you a 2 hour window for when to expect the service rep (not 4 – 5 hrs like Comcast) and they’re ON TIME! The turnaround for countertops after the measurements was amazing – 8 days and our beautiful, new granite was installed. They did an amazing job with everything from our initial interaction with Natalia to measuring (even with our uneven wall) to installing. And to think we spent less than $ 1600 for all that!!!

I spent a lot of time researching places to buy my new granite countertop, do yourself a favor and go see these guys at Factory Plaza. Not only did they have a huge selection but their price was far below ANY of the other 4 places I got quotes from. Their guys showed up when they told me they would, it took the amount of time they said it would and they cleaned up when they left, couldn’t be happier with the product and the service!

We remodeled our small kitchen in Oct/​Nov of 2011. After getting an exorbitant quote from Lowe’s for granite, even though we ordered their cabinets at a decent-​to-​average price, we started to shop around. Lowe’s really wanted to sell us quartz and we weren’t interested in an man-​made/​assembled material. We called various granite yards and they told us if we mentioned we were looking at big box stores, their price would be as high or higher than them, as they have agreements with the big box stores. And the granite yards were very fussy with appointments & how many slabs you could view.
After too many hours of searching on the internet for granite stores, I must have been up to at least the 10^th company when I found Factory Plaza. To throw out some names of places I called or visited: Rogan Granite, Lowe’s, Menards, HOBO, Home Depot, some no-​name places, and Stone City. My first thought when I read the great reviews and excellent prices was «what’s the catch?» It seemed too good to be true in my never-​ending remodel.
We went to Factory Plaza’s showroom probably 4 – 5 times. We couldn’t make up our mind because it was too hard to envision the room (even bringing the cabinet door along!). After doing a stain test on Kasmir Gold, we weren’t happy, it stained! We ended up with a much tougher granite that doesn’t stain called «Giallo Ornamental», a beautiful and popular stone. We looked at NVG and Santa Cecilia as well. Giallo Ornamental is just gorgeous!
When all was said and done we got the same granite for 60% of the cost of Lowe’s «C» class granite. 40% savings! We marked our slab with tape to show how we wanted it cut, the nice man measured our lower cabinets on Nov 2 and it was installed on Nov 12. Granite installation was fast (1 hour) yet quite stinky with the epoxy’s. They did a very good job and didn’t damage my home in any way. TIGHT SEAMS! It may have been quicker but we changed our minds and may have delayed it by a day.
Things to know:
1) They give you a cash discount, take advantage if you can.
2) At the time they give you a free S.S. sink if you spend over $ 1500. The quality of the free sink is just great. It’s deep, not thin, quiet, and we are happy!
3) Their sink strainers are worth the added cost, I paid $ 12 for each strainer and they are truly unique, you can’t find them in stores with the little handle.
4) We had a small language barrier with the lady, but she was helpful and nice.
5) There’s not much «installed» granite to view, I’d say 75% of it is just viewing slabs indoors.
6) They’re fast. Most places like Hobo want 3 – 4 weeks from measure to install. Rogan was 2 weeks and Lowe’s was 2 – 3 weeks if I remember correctly. Factory Plaza was 10 days!
***6) They and/​or the other companies on this street need to pay to have the street repaved. It’s a tiny industrial park in an area of homes and it was really, really hard on the car with all those pot holes! (Would take away a star but I love F.P. too much!)
A+ experience, would definitely recommend to friends and family. Thank you and I wish I found your company before going to all those other annoying stores! I will post a photo!

I bought granite countertops for my kitchen at Factory Plaza, and I am so happy with how everything turned out. Once we had our cabinets installed, we ordered the countertops, and a week later, they’re installed and sealed. They look beautiful, and the work they did was perfect. The people were really nice to work with. Their prices are amazing. For $ 1,110 we got 47 square feet of tiger skin granite, a Blisser stainless steel sink, and installation.
Factory Plaza also has cabinets by KraftMaid as well as some no-​name Maple cabinets that we had considered early on. Of course, KraftMaid is KraftMaid, but it was out of our budget. We didn’t love their maple cabinets, but that was a matter of personal preference. We ended up going elsewhere for cabinets. But for granite, I would never go anywhere else.

This company does a lot of advertising on craigslist for granite installations. They post amazing promotions to get you in the door and then once you get there you find out that it was a bait and switch. After driving 20 miles to their new location in Bensenville today I can’t tell you how frustrating my experience was with them. I even called them before driving out there to confirm that their promo item was available. When I spoke with their sales rep on the phone to confirm everything I asked him if I should ask for him once I get there. He said «anyone can help you.» Once I got there and they pulled the bait and switch on me I reminded the sales rep that I had spoken to him on the phone. His response was «I don’t know, I spoke with a lot of people on the phone this morning.» Beware of going out of your way to visit this company.