Baxton Studio Outlet

I honestly have no idea HOW this place even exists in this day and age when stores compete for clients, not only by offering deals but most and for most pleasant shopping experience. I drove to Baxton Studio in Bensenville from far NW Suburs. I saw their advertising on line about a sale they were having. I decided to get a piece of furniture since they were offering an additional 20% off. I got to the store and approached a sales person who told me that this particular item is not on sale and he can only sell it to me for the price listed. I was puzzled. I showed him on my phone that their website clearly states «TAKE AN ADDITIONAL 20% OFF» and in this case maybe I should order on line. His response: «I am not calling you a liar but what is listed in the website its a mistake. You wont be able to order this on the website. You wint be able to add it to tour basket. I wont even go and ask a manager because he wont honor it and I dont wont to waste his time». Imagine that!!! He did not want to BOTHER a manager so he doesnt waste the mgr’s time!!! What about MY time? What about my long, LONG drive and all the wasted gas money due to the false advertising ??? I did go and speak to the manager. The manager simply didnt care. He was pretty short and to the point: «if you want the item it will be the price plus tax» There is a mistake on the website and we tell them all the time to take it down but they wont. Ok??? So whos fault is that? Mine? Ongosh the people who work there have no customer skills whatsoever. I wonder, is tere anything that can be done to file a complaint? Who owns a company? Its not OK to false advertise. I cant stand this store. Shame on that company, management and the sales person who needs a lot of training before is able to even talk to customers.

I have been coming to this place for years and the place has some very some very interesting pieces of furniture at wholesale prices, that you can find elsewhere either online or retail for two or three times the amount of money.
The main reason I am giving them five stars is, back in the day when I used to come here there was no customer service. However on my last couple of visits I have experience customer service that is akin to going to a very expensive showroom. For example I bought a piece that I had some issues with and the salesman whose name was Pedro went above and beyond to make it right. He and his manager Lewis were incredibly professional and just genuinely nice people to deal with.
With incredibly priced furniture and such top-​notch service you cannot go wrong.

this furniture is made with HORRIBLE materials. I spent over $ 800 for a gorgeous banquette and within days of setting it up… one of the front legs collapsed bc it literally broke from the frame underneath! I have contacted the company several times and gotten zero response. Now I have to pay to have a professional pick it up and fix it. So very dissapointed… I saved for this piece for a long time and love the way it looks… but what good is it if you cant even sit on it?

I ordered a set of end tables. On the website, it clearly states, «Bold in scale and rich in character, a versatile end table 2-​piece set is perfect for living room décor.»
Well guess what? Only one arrived! When I called customer service, I spoke to Katherine Davis. Her phone number is 800−517−0717×257. She told me even though the end tables are advertised as a SET OF TWO, I will only receive one.
So, I am in the process of suing this company big time! Do not ever buy anything from here.

I have never had a worse experience dealing with customer service or delivery. After being given a delivery window of 11−2pm, my couch didn’t arrive until about 4:30. In the process, the staff at the store were beyond unhelpful with giving me an estimate about when the couch would arrive.
Additionally, when I ordered the couch I asked if there was any assembly required and was told no. When the couch arrived, the feet of the couch needed to be attached. There were no instructions included and I’m terrible at constructing things. Had I known there was assembly of any kind required, I would have been prepared with tools or someone who could help me assemble. The feet were NOT easy to assemble and the online «instructions» do not show how to attach the feet.
I’m really disappointed because I had been so excited to get this couch. I will never, ever order anything from Baxton ever again.

I sent the following email to Baxton Studio on 9÷3÷15, and was ignored. Buyer beware!
I purchased the Mckenna Sofa from Baxton Studio about 3 – 4 months ago. I live alone, so it’s barely ever sat on. This morning, my sister was over with my 3-​year old niece. My niece was sitting on the sofa while my sister was trying to tie her shoe. My niece was crying and complaining that something was scratching her leg. We didn’t see anything, so I rubbed my had across the cushion and, sure enough, I found something sharp poking out. I removed the cushion from the sofa, unzipped it, and found some kind of decorative tack. I’ve attached a picture for you to see for yourself. This speaks volumes about the lack of quality control at Baxton Studio. This situation could have been way worse. I was literally JUST about to order two chairs from you guys because my initial experience with your company was exceptional, but this is unacceptable

Definitely a tad on the «odd» side. Off the beaten path, and actually kind of hard to find. Baxton’s in a very large warehouse style building, nestled in an area where it’s almost all warehouse style buildings, so it really blends in. Definitely really look for the sign – also somewhat inconspicuous. We found a sofa online on the website that I’d been eyeing on Wayfair or a similar sight, so we drove out to see it in person. Being able to do that was a plus. Plenty of friendly employees willing to help, and the man who assisted us was really great. Not pushy, didn’t follow us around, but he was there when we needed him to help. There is a unique combo of what I would describe as modern-​ish Ikea grade furniture, and just icky bad leather furniture… furniture that looks like its soul purpose is to be staged in adult films. I mean we’re talking acrylic gemstone studded fare. The sale section is interesting as well, with attempts at selling butt-​sweat stained sofas and the like. We left entertained and also with the couch we went to see. Bathroom is a porta-​potty out front. I’m serious.

Another great experience at Baxton Studio in Bensenville! Earlier this week, I had sent an email on the website regarding my interest in purchasing another bed and mattress from the Baxton Outlet and both Pedro and Robert emailed me back within minutes (at 10pm) and Pedro promptly followed up with me the next morning via phone. When I went in today, he took time to show me the various styles and colors of the frame as well as multiple mattress options. Truly no pressure, no rushing, and extremely personable service. The bed I purchased was over three times more online. The whole experience was top-​notch. This is an incredibly professional, customer care-​driven organization with very very reasonable prices.

Heard about them from a family member. Bought something and put it together earlier this week. Good quality, good pricing. Warehouse hours were somewhat restricted in terms of pick-​up but it wasn’t a problem for us. I’d recommend them and would definitely come back to buy from them again.

This place is like IKEA minus quality and customer service.
I was dealing with Pedro Lopez from Baxton and wanted to purchase a bed. I wanted to pick it up, but Pedro said that their warehouse is only open M-​F till 4PM? I asked if he can have it brought over to the showroom (the showroom is a warehouse too) and he said sure. He then emailed me an authorization form and asked for copy of my driver’s license. I noticed authorization form asks all your personal information, I’m surprised it didn’t ask for dick size. I told him I can fill out the authorization form, but I’m not going to send in a driver’s license copy by email as well, that’s too much. He said it’s their policy to request all this information. Didn’t elaborate or anything. I told him that in that case I’ll make the purchase in person and asked him to have the bed ready. He of course replied that he cannot have the bed ready for pick up unless a payment is processed. They are a joke, too many red flags, I’ve dealt with other stores that do a better job. If they are this bad before the sale, I don’t even want to think about after the sale. It’s also AGAINST Discover/​Visa/​MasterCard policy for a merchant to request all this information for a sale and to refuse a sale if that information is not provided. I’ll be contacting them as well.
BTW the furniture is priced cheap, some of it looks nice, but it’s not made to be comfortable or durable. I guess you get what you pay for, but at least it should come with some customer service. If you want cheap furniture with better quality just go to IKEA.
Don’t waste your time even coming here. The customer service is horrible, they have ridiculous «policies» and salesmen just want to sell, they don’t care about accommodating you in any way.
I’ve been moving and had a lot of furniture to buy. I’ve already made most of the purchases and dealt with many different salesmen, in many different stores. The ones that had good customer support got my money, others I made sure to pass by, if there’s a red flag, pass. This is the case with Baxton.

This store has absolutely no work ethics, professionalism, nor basic customer service.
We drove all the way from the Indiana border to arrive at the warehouse/​outlet during office hours and despite a huge selection of furniture (they are quite reasonably priced), we found the perfect pieces of furniture about 45 minutes before the store’s closing time. After having taken 15 minutes to find a person to assist us, we went to the center desk to pay and were told by an assistant named Donna that we cannot get the furniture (in stock) that day because all the workers have to leave, though we still had 30 minutes until the closing time! We explained the urgency, distance we drove, difficulty we had to get store worker’s attention… etc, and most importantly, we pointed out that there was no sign stating that all the orders must be placed 30 min. before closing. She maintained her hostile manner and position not to give the furniture that afternoon.
It was too bad to have had a party without furniture on the following day, but we are happy with the furniture ordered from a different company with pleasant staff, and we will never purchase anything from this outlet for the rest of our lives.

Glenn fillicaro was amazing ! He was very helpful, patient and informative. Great experience at Baxton wth Glenn !! Thanks ! Liz and Eric

I had a great experience at Baxton, and will be sending all my friends there. This is a diamond in the rough as far as furniture shopping goes.
I was in need of a chair and night stand for my guest room. I shopped around online and saw the reviews for Baxton, some were mixed so I prepared myself walking in. This store is located in a warehouse district, but I did not judge a book by its cover. When walking in, the warehouse is full of great furniture, but no decorations, which is fine if it lowers the cost.
Jim approached me and was extremely helpful. I told him what I was looking for and he showed me options in my price range. There was quite a lot of options and though some of the display models were dinged up, he assured me my product would be brand new. Jim was incredibly knowledgeable on the different types of chairs available, where they were from and could quote the prices simply by looking at them. After he helped me pick out a chair, we looked at end tables. My wife was very picky about the end tables so as I was on the phone with her, Jim excused himself to help another customer. After awhile he came back and helped write me up. The write up process was easy and hassle free. He even gave me an additional discount off the already great price.
I then drove my car around to the loading docks adjacent to the warehouse. Jim greeted me at the door and assisted the fork lift operator in getting both the chair and end table box into my car. When I came home, everything was easy to put together and looked brand new.
I guess some of their other products might have problems based on other reviews, but if you are looking for some chairs or end tables, this is the place to go! Ask for Jim, he was extremely helpful and very knowledgeable of the products.

Please beware if you buy a bed frame from this company, that their frames are much larger than for regular mattresses, and you will have a really bad looking gap. See picture I attached here. I tried to return the bed telling them how unhappy I was with this ugly gap, but me being completely unhappy didn’t do anything to them, they said they don’t take returns.
So, if you buy from them, just be aware of what to expect. I wish someone would have told me before, then I wouldn’t be stuck with a bed I hate and can’t return. Waste of money!

Seek out Glenn, he’s amazing and a pleasure to work with! He made my shopping experience easy and fun.

Can you say… awesome deals to be had?!! I meant to write this last month, but I just finally got around to it. I read the reviews before going and was completely ready for bad service, but the prices I couldn’t pass up! To make a short story long… I was quite the happy girl with my purchases!
Glenn was my salesperson, he was very nice and helpful, he greeted me and gave me a few minutes to look and when I looked up, he came right over. (Yes, he is a salesperson, can’t hate it:) I asked A LOT of questions and he had no problems answering or going to his manager (which I found out is a new addition and he’s really changed the place. That was the desk talk over my paperwork) I digress, my order was written up, I had to come back and pick up… it was all ready and they loaded it for me! (BTW, I’m not a hot chick, so they were really just being kind! Even my salesperson helped load!)
Give them a try! I didn’t regret it.

LOVE this place. Good quality for the price they offered, no commission sales following you like hungry wolf, lots and lots of options.

Not going to do anymore business with them period
My advise, if you are still going to hand them your money, better pick up the furniture right away. Once you give them money, they are really hard to get hold of. Be prepared to play phone tag.
7÷5÷2014 — Placed an order for Couch + Bed Frame. The sales man reported that both items were in stock. Asked for the items to be delivered and was told will be delivered within 2 weeks.
7÷10÷2014 — received a call from ‘Delivery Scheduler’ that they could deliver the order on or after 7÷16÷2014. So scheduled for 7÷19÷2014.
7÷19÷2014 — the delivery guys show up and put the bed frame in and then tell me that the couch is out of stock. They had no idea when it will be available. Tried calling customer service right then and guess what they are closed on the weekend.
7÷21÷2014 — Called customer service and was told that they had ‘refreshed their inventory’ and that was when they found that the couch was out of stock. But they had some good news they could deliver it after 9÷10÷2014. I asked them to refund the cost of the couch and discussed a refund of the delivery fee as I could have easily picked up the bed frame myself, had I been told that the sofa was out of stock before delivering. After a few back and forth, they agreed to split the delivery fee and refund half of it. Not the worst thing and so I agreed. I was told that the refund amount would show up in 3 business days (which should be 7÷25÷2014).
7÷30÷2014 — I don’t see any refund in my account and since it has been over a week, I decide to contact them again by email. No response. I tried calling them, and it would go their voicemail, which is always full, so that you can’t even leave a message. I probably ended up calling a dozen times, but could not reach a human.
7÷31÷2014 — another email requesting an update on the refund. (No response)
8÷4÷2014 — finally able to reach a person in customer service, who confirms that the refund would be processed in 3 business days and also confirmed the amount that is going to be refund.
8÷8÷2014 — no refund yet, so sent them an email asking for the status.
8÷8÷2014 — «According to my refund record your refund was fully processed yesterday 8÷7÷2014. Please allow 24 business hours for your bank statement to update.»
8÷10÷2014 — finally the refund shows up and you would think it would end there. But no, they decided to not refund the half of delivery fee and not even informing me about that decision, despite the fact that they had earlier agreed to refund ½ of delivery charges.
8÷11÷2014 — sent an email to review the discrepancy. (No response)
8÷13÷2014 — sent another email asking for an answer (No response)
8÷13÷2014 — Called them, but could not get hold of anyone again (the same voicemail box full **)
8÷14÷2014 — get an email from them «per ownership, management, and accounting we cannot issue ½ off the delivery charge in the refund. Since we did initially go out for the delivery and did deliver some of the order. The delivery charge is non-​refundable.»

The most TERRIBLE furniture delivery experience EVER!!! Where do I begin…
My husband and I had a couch delivered to our home on Friday, August 9. This was after an issue with the delivery date of Wednesday, August 7 not being met. My husband complained about this, as I was forced to stay home to await a delivery that was never coming. We settled on the Friday delivery date.
The delivery guys were 1.5 hours late on Friday. When they arrived, they dropped the couch on our baseboard in the front entrance of our house and it’s now split and very unsightly. When I asked what would be done about the damage, one of the guys simply told me it was a casualty of moving furniture and shrugged it off. This was extremely unprofessional. The other guy took pictures and text or emailed his boss the photos of the damage. I was never told what would be done to rectify the issue.
For a month, my husband and I attempted to contact someone by leaving voicemails. We have heard nothing back. Each time we have called and actually spoken to someone, it had been Thomas, the showroom manager. He finally advised us to email Bill Morales and Alex Dini to finally get this issue resolved, as we cannot accept our baseboard being broken at no fault of our own. But they didn’t even assist! Now we have a broken baseboard and they are so unprofessional, we have to foot the bill to have it repaired.
We will never buy from this place again and plan in reporting them to the BBB.

Um allow 2 hours for the warehouse process… Even to pick up one item. Don’t go here in a rush to get anything else done. Even on a week day. I don’t even know about the quality of the bed yet.

This store is all that I remembered from my first visit some time ago and more. It has since changed names and you are not able to get just get the pillow as stated in my review from 2012. This would be the only negative I could mention since everything else met or exceeded any expectation I had going into the place.
I’d stopped at the Lombard location and was told that they had the exact same merchandise so I decided on a couple of items. I should’ve taken full advantage of their 20% off sale because I would have done so much better in the clearance section. The first day I went in, a Friday, I bought a Corbusier style chair and lounge chaise. On this day I was helped by Donna who was so helpful and patient and like mentioned before, honest. I had to come back and made sure it would be at a time when Donna was working.
On Sunday, I returned with a friend who was also familiar with the Lombard location and she noticed the difference right away. Unfortunately, I was unable to find Donna who was on lunch and worked with Ginger. She was just as kind and patient. It took forever me to make decisions and she even stayed late to make sure my order was complete. When Donna returned it was like seeing an old friend as opposed to a salesperson you’d met once. Their ultimate goal was to see that I left happy, which I did.
Now, I did have a problem with the manager of the Lombard location when I decided to cancel my order at the location and purchase the items that were not the same that were not at that location. I ended up purchasing two beds, three tables, a book case, a corbu lounger and chair, a mattress, a table lamp and an arco lamp which I have to follow up on with parts. One of the beds I’d seen online for about $ 800 which I got for $ 175.
After my experience, I would definitely suggest going to the Bensenville location. I am very happy with everything I got and would highly recommend it.

I don’t know how I never heard of this place since they have different locations. My friend said she placed an order for some bar stools and I made the trek from the city with her to pick them up. LOL. it only took about 40 minutes, but still. I was impressed by the selection and everything seem to be really organized. The price was definitely worth it. I looked around at all the furniture (bar stools, dressers, tables, coaches, etc…) that would normally be twice the price if bought from a boutique in the city. This place is so cheap and still appeared to have the same quality craftsmanship as other pricier home furniture stores.
While we were waiting on a salesperson we looked around some more and she ended up finding a dresser she liked for $ 71.00. Major score!
Okay, so this is why a star had to be knocked off an possibly another star in the future. The beloved bar stools she was assured were in and delivered from another location were… NOT THERE! Say what!!! Apparently someone at the location were the bar stools were residing didn’t send an email to get them transferred to the location we were picking them up at. They told her where they were at was on the other side of town and normally customers are not allowed to go there to pick up merchandise, but by friend could have the honors of doing so. LOL… that wasn’t happening. We already drove 40 minutes as it was. She wasn’t going to ride another 40 minutes with a cranky acting toddler (me) to pick them up.
So as of now they said they would call her back to work something out. We’re hoping they will deliver them for free now since that is the reason why we drove out there was to save on the delivery cost and we were assured they were there. Will see… may have to update review based on the outcome. Everyone was really friendly though and like I said very nice organized store with great quality cheap home furnishings.

I canceled my order and even after a month still did not get my refund. I called them, email them and nothing… very unprofessional and disappointing…

This place has outstanding values on great furniture. I was thrilled to find acrylic chairs for under $ 100 ea, which really doesn’t happen. Additionally they had 24 in stock and I could swing by 7 days a week to pick up. Score! Friendly customer service.

Is it bad that I don’t want to tell any of my friends about this place? It really is a hidden gem in Chicago for all sorts of modern and clean line furniture. I have been on the hunt for a Philippe Starck Louis Ghost Chair and already paid over $ 400 for 1 chair but I needed 3 more and decided to look around for an inspired piece.
Low and behold, I go online and within
, I found Baxton Studio Outlet and after researching other websites, decided to go to the physical showroom a week later. As soon as I walked in, I was in furniture heaven! I went twice in 1 week, that just tells you how much I loved this showroom. I brought a vanity table, modern bookshelve and 1 ghost chair for $ 357. Such a great deal! Ghost chairs start at $ 93 but I went during Martin Luther King weekend and they were having an extra 30% off discount, score!
Few days later, I went back to Baxton Studio Outlet and found 2 more ghost chairs in the back of the showroom where all of the clearance items were and walked away with both chairs for only $ 93!
I cannot wait to move into our new home this June to go back to Baxton Studio Outlet and buy new sectional, sofa and more!