Pep Boys

Have four or five workers in store just standing around doing nothing. Took me about 10 to 15 minutes just to get spoken too just for them to tell me that it’ll be a two hour wait for an oil change.

I would like to compliment John Z. who went out of his way to assist me recently. He asked all of the right questions, and recommended a product which solved the problem.
This type of customer service should be acknowledged and rewarded, in my opinion.
Thanks for the help John.
JH

I’ve never used the service side, but as far as tools, or car parts, I have never had a problem finding what I need when I go there.

If I could give this place less then one star, I would! I spent 3 hours here on Friday for an oil change and alignment, and had to spend another 3 hours on Sunday because they didn’t do the alignment properly. Gave up a huge chunk of my weekend for shitty service. EVERYONE STAY AWAY!

I’ve been dealing with pepboys for long time. I was told by many don’t go hear to get work done to your car. I didn’t listen to them. And now I wish I did.
I had right wheel hub put in not 3 months in problems start happening. Then 6 months after getting a catalytic converter put in my vehicle my check engine light came on, check it with my scan tool took it to 2 other mechanics and same code came up P0420 was told bad catalytic converter. Took it back to pepboys because it was coverd under warranty. Well it didn’t go that we’ll told me I need a new exhaust put on. Got that done week later check engine light comes on they told me I need a o2 sensor got that done. 2 weeks after that check engine light came on again. Took it back told me the other o2 needs to be replaced. I got that done. Check engine light came on again. I got so fed up with Pepboys playing games I desided to go to a small corner mechanic and get a new catalytic converter put on. And ever since I’ve had no issues no check engine lights nothing.
It’s a shame sometimes that companies can’t stand behind the work they do. I will never go to pepboys again for any work done to my car. Mabe to get windshield wipers something like that’s about it. When you’re a long time customer at a place you think they could be honest with you and work with you. But sometimes it just don’t happen.
I just hope other people don’t have to go thru what I did.

Had no problems here. When i walked in to «checkin» the gentleman at the front counter acknowledged me even though he was helping another customer. As soon as he was done with that customer he helped me.
Dropped my car off and was notified two hours later it was finished. (By phone and text) Just got my oil changed and my tires rotated. With the coupon from their website didn’t cost me more than $ 27. BOOM :) happy customer. Will be back here for sure.

Unbelievable service… I can’t tell whether it’s because I’m a new to the area but I’ve never experienced this type of work ethics where urgency to get the job done seems to be at the rear as opposed to seeing the employees yelling out loud to what appears to be the manager «I’m gonna leave, I’m gonna leave» .
That aside… At least be honest with me and let me know at check in that it was going to be a 4 hour wait… NOT a 45 to 60 minute wait for a STATE INSPECTION for a brand new vehicle (200 miles on the vehicle). I can’t help but pay attention to the people around me telling me they’ve been waiting 3 hours for a standard Oil Change.
I’ve been a loyal member to being a Pepboys rewards member but this is definitely the last time I’m EVER spending my hard earned money at PEPBOYS. Reputation can be questioned if one person gives a negative review but when you have 100% negative review… that should be a sign. Sorry to say but even a dealers expensive rate can justify the cost if my vehicles will get to me under 4 hours.
Summary is: Don’t come here at all for SERVICE. 0 STARS.

Worse place I ever stepped foot in! Waited over 3 hours for a simple oil change even if you scheduled it online. Broke my oil filter and the manager was very rude about it. At first wouldn’t take responsibility for it and told me it wasn’t broken. Had it in writing from another mechanic that it was in fact broken. Staff have no clue about cars. Staff are rude and not helpful. Enter at your own risk!!!