Hertz Car Sales

A typical used car sales lot with deceptive advertising. We went to attempt to purchase a vehicle.
The vehicle which we wanted was being driven by the Manager and was not available to be seen.
I asked for an appraisal on my trade (big sign behind him stating quick fair appraisals”) he replied «that only takes a minute and we are fair, let me get the vehicle first»
The salesman, Henry offered to go to the other location a few miles away to get a similar vehicle. We agreed and asked him to call us when he had the vehicle. We left and went for breakfast. An hour later he calls and says” do you want me to get the vehicle ?” I replied” that was the plan an hour ago”. He replied that he had to get permission to get it. 1 hour wasted!
Another hour later he replied that he had the vehicle and that he hit every red light each way. Yeah sure! Typical used car salesman.
When we return to the lot, we drove the vehicle and liked it. We went inside and he asked what we were looking for from our trade in. I pulled out a Kelly blue book trade in quote showing average trade is $ 3200.
He walked away and came back stating that they could do $ 1000 – 1200. I laughed and said «that won’t work» he left and came back with the Manager, The Manager told me a story about how they send all trades to auction and can’t give market value. I asked about the sign which he was standing in front of while speaking. It stated in large letters «fair market value for trades». He replied «you can’t go by KBB on pricing. I replied the every window sticker on the lot states «all vehicles sold under KBB value». He replied that different. He then suggested That I go to we buy any car and sell my vehicle and then return to buy the vehicle.
What a way to send a customer out the door! I lost 3 hours of my day off dealing with these people.
The vehicle pricing is good but every vehicle which i looked at had some body damage and were extremely dirty/​stained inside.(I would purchase and send out for a complete detail.
Not the experience that I expected from Hertz ! I am a Gold plus rewards 5 star member but will also not rent from Hertz again.

This was the most pleasant car experience Ive ever had. After totaling my car I was hopping from car dealership to car dealership. I went here and knew not to go anywhere else ever again! Harry, Lou, Barry, and Jim are amazing at customer service. Harry drove the car I was interested in 30 minutes away to my mechanic! Jim was so helpful I couldn’t believe it. He worked very hard on getting me a lower interest rate and succeeded. Lou was out in the freezing cold sprucing up my car. The whole process was flawless and no one should ever buy from a dealership ever again they should be illegal.

I am amazed at how easy it is to buy a car from this super great place. It’s our second vehicle from Hertz and we couldn’t be happier. I advise looking online before visiting so you can see rates and specs.