ECI Comfort Solutions, Inc

Nick came out on a Saturday night and came back in Sunday to finish the job. Ordered the part we needed and was there on Minday to complete

Nick T was great. He saved me money by examining the issue before installing things that may have helped the problem. He was very detailed and explained everything he did as he did it in a way clear concise way. His experience shone through and I was glad he came to help.

If you are looking for a company that will eagerly schedule an appointment block for you and then completely fail to show up or doesn’t even bother to contact you regarding their delayed arrival then this is the company for you! They scheduled an 8 – 10 AM appointment with me to service my AC. At 10:15 I had yet to see or hear from anyone so I called the main office and inquired about when the tech would be arriving. I was assured that someone was coming and the gentleman at the front office said he would contact the tech and call me right back. An hour later I was still waiting for a return phone call or the tech to arrive. At this point, I feel ECI does not value my time as a potential customer so I called back to cancel and they wanted to keep me on hold for 5 minutes. I understand that it’s a busy season but the lack of professionalism and utter disregard one’s time is unacceptable. I chose this company based upon the reviews posted but clearly did not have the same experience.
UPDATE (7÷7÷2015): ECI reached out to me after my initial review and admitted they dropped the ball and offered to rectify the issue which I appreciated. I told them the next available time I could have someone come out would be July 3^rd not realizing they planned to be closed for the holiday. I spoke with Ron and Chase and both stated they will absolutely still send someone out from 9 – 10 even though the office would be closed. The tech showed up promptly at 9:00 AM and quickly diagnosed and fixed the issue all before 9:45 AM! It seems my initial experience was atypical and not indicative of their level customer satisfaction.

When my mini-​split air conditioner went out, ECI Comfort was the only one of the 6 Philadelphia HVAC companies I called to follow through and give me an appointment. Jeremy came to my row home in Center City, diagnosed the problem and said he’d come back the next day to complete the work.
Jeremy was knowledgeable, professional, tidy, and efficient. I was impressed with how he used his iPhone to look up service manuals, file my serial numbers for future reference, and total up a repair quote on the spot! We went ahead and tore into the drywall to access the leaking coolant line and he fixed the leak quite quickly. His co-​worker Nick came by to bring some more refrigerant and while waiting for the system to charge, Jeremy patched a leak in my roof near the A/​C unit!
When my unit wouldn’t go back together due to poor installation five years ago, both men stuck around until nearly 8 pm to fix it right. There was an easy way (how the homebuilder installed it – drywall screws through the plastic!) and the right way, and they did it the right way even though it was a huge pain and meant working late. I was thoroughly impressed and feel like they went above and beyond to do the job correctly and provide as much value, knowledge, and advice as they could. And when Jeremy was all done, out came the iPhone again to swipe my credit card. I gotta say, this shop has it all together! They work hard, they work smart, and they’re worthy of your trust.

This is my first time using ECI to service my HVAC system. My wife called them and scheduled appointment with no problems at all. Chuck, our service guy, was very knowledgable with our system and gave us very helpful tips on maintaining our unit. We will consider using ECI in the future for HVAC maintenance.

ECI is awesome. From the sales team to the staff in the office to the service team that comes out to service the units — awesome. Very responsive, professional. Prices are reasonable. They take care when they are in your home. They are super personable.

I have used ECI for new A/​C system and new boiler as well as service. I have always been happy with their work.

I’ve used ECI in three homes, now. Most recently, i had a system installed this year and it was working fine until a cold snap, when the system couldn’t keep up with the temperature needed. I called them this morning and, after a quick phone consult, they were at the house this afternoon, calling in advance. Jeremy did a great job of troubleshooting the problem, which was in the thermostat and remedied it quickly.
The reason I continue to use this company is similar to what is cited in other reviews — friendly folks who are responsive, know what they’re doing and leave no trace that they were there. I’ve had the same experience with any of their techs — a company that does it right!

Guys came out within 30 mins and had the heat running in no time. Very very happy with our experience! Me and my «warm» family can’t thank u enough

We have a contract with ECI that includes two visits per year to check out our HVAC systems. (And we have a weird high velocity AC system with two zones.) Jeremy knows the drill so he is able to complete the maintenance work competently and efficiently. When our 40-​year-​old (maybe 50) furnace broke down several years ago, ECI installed the new one. We are very happy with the company and highly recommend their services.

I can’t say enough good about ECI. They came in via referral. I had a full HVAC system installed into my home. Their crew came in like a swat team and finished on time and in budget. It’s the kind of «contractor experience» you always dreamt of. They were clean, professional and went beyond the call to consult on things like extra filtering. More, they are now helping with oil conversion and trouble shooting (another system, not theirs). I’ve already referred them to another customer. These guys are the real deal!

Good news and bad news.
I tried the ac on Memorial Day and it worked!!!
The bad news? It took three service visits after installation of a new system to get it operational. If that is the kind of performance you want from your ac installer, then this is the company for you.
Chase – The fact that there were three service visits had nothing to do with me. You were not waiting on me. The first service visit was because the fan unit in the attic was not operational. (Bad wiring? On a new unit? Bad install perhaps?) The second and third visits were because the compressor was not working. (Why would the refrigerant leak out of a new system??)
Based on my experience I have no confidence that the ac system will continue working.
Cannot recommend. I will post again if the situation changes.

Thanks to Darrin and the crew who got my a/​c up and running within 5 hours of my phone call. Outstanding service, and they didn’t gouge me when they knew they could have.