Metropolitan Van & Storage

We move pretty frequently, averaging every 2 years. This is my first time with this company and it will be my last time. I would give them negative stars. They are terrible from customer service to the sales and claim filing. They have lost multiple boxes and dropped our antique piano (my husband saw the mishandling). They did not hired professional piano movers as they have promised. Now they won’t replace or missing items or damaged piano! I am angry and disappointed.
USE THEM AT YOUR OWN RISK!!!

If you would like all your belongings to arrive damaged, and then have 2+ month long delays with minimal updating about any reimbursement (because you purchased the full value protection insurance — a racket) then this is your place!
THIS EXPERIENCE WAS HELL. DON’T GO WITH THEM! I also wouldn’t go with ATLAS moving company either as they subcontract this type of sub-​par company.
Here’s what happened:
Metropolitan Van picked up my furniture in San Diego on a Sunday. I noticed that the mover wasn’t unscrewing the legs to the couch, and even asked about it but he told me, «no it’s fine.» I shouldn’t have listened to him. They took all the furniture and told me and my husband that it would arrive in the Bay Area on Tuesday morning first thing. They also said that it would not be transported between trucks.
Tuesday morning — nothing. Radio silence. I call the company who says they will not be delivering the furniture until Thursday. We have a toddler, and have basically packed for two days, not four days. They’re rude on the phone, and also try to increase the amount of money we owe as their estimate of the weight was off, they say. Nevermind the fact that the contract says that the price we’ve paid IS NOT TO EXCEED the amount ($ 2,300ish). Clearly they do not understand what «not to exceed» means.
After much back and forth, they still gave us grief about the price. They also did not deliver until Thursday. On Thursday they arrive in a different truck. Our furniture has been hastily put in a different vehicle. It must not have been secured in any fashion because nearly EVERYTHING was damaged. I mean EVERYTHING.
–couch legs gouged
–new desks RUINED
–powder coated furniture DESTROYED
–metal kitchen stands DENTED BEYOND REPAIR.
–glass pieces broken
–everything filthy
I was upset, but relieved I had purchased full value protection. Oh, wait! When I submit my claim I am told that the president of the company has to review it. Convenient he is on vacation for weeks. When he arrives back yet another delay occurs. Now they have to send out an inspector to review. But they don’t have one.
When I email them I receive legal sounding contract stuff about how they have 60 days to review things and then they can file extensions to review. Basically, the «full value protection» insurance is a SCAM.
I’ve never been so frustrated and disappointed in a company. Ever.
I honestly would not wish this company on my worst enemy. So save yourself the trouble and go with a real moving company.

Rented the COW Pods from them. Everything went perfectly. Price was fair. Rob and the POD delivery guy are awesome to work with.

The entire service provided by Metropolitan Van & Storage, beginning with a highly professional consultation with Agent, Elizabeth Caruso, proved to be leagues above all the other services used in past years. Elizabeth provided valuable insight on how to pack and work with the crew. The team lead and crew were highly professional and respectful as they entered our home.
Moving across country had us concerned given poor results with local moves by other companies. To our delight, not a single scratch was found on the furniture, and everything was delivered in a timely and professional manner.

I’ve only used a company like this once before which was a couple years ago when I had a major move out of my house and into a neighboring town. Not sure how I found Metropolitan but I am glad I did! They entire crew was extremely courteous and helpful. All of this talk below about the guys in the crew cursing at the people hiring them is just unbelievable. They showed up on time, packed up every piece of furniture or box or whatever we told them to into their van, wrapped up the dedicates, followed us to our new home, and unloaded it all into the appropriate spot. They were extremely professional and I couldn’t recommend them more.

After interviewing 3 moving companies, we were referred to Elizabeth at Metropolitan by some friends, who had a great experience with them. Elizabeth was responsible, professional, and «all over it», throughout the entire process. In addition, on moving day, the movers were prompt, efficient, helpful, and even personable! They even came in UNDER BUDGET! A great experience overall, for a potentially difficult & trying day. We would (and have) highly recommend Metropolitan Van & Storage.

The folks at Metropolitan Van did an amazing job on our move. The team was simply amazing. They did a great job packing up all our stuff carefully. They checked in to make sure they were doing things correctly. The 5 guys that moved us were the nicest guy you could ever meet. They made sure they were putting all the boxes in the correct room and the furniture was placed in the correct place, They were on time both days (actually early) and ready to work, the only time they stopped is when we fed them lunch. Yes they were that good we bought the team lunch and dinner. I have used other big name companies in the past and I would pick this company everyday of the week and twice on Sunday

Called this company for a quote, and the receptionist said someone would call me back. Waited 24 hours, but no call back. Strike 1. Tried again and spoke with Rob, who arranged for a walk through to estimate pricing. The person responsible for the walk-​through appointment did not show. Strike 2. Called Rob the next work day to find out what happened. Got put on hold, then told I would get called back. It’s been more than a day, and no one ever called me back. Strike 3. Clearly, not a company that you want to use to entrust your belongings.

We had a perfect experience with Art Murray (the sales rep and coordinator of the move) and Metropolitan Van. He estimated the job after two hours of investigation, at no obligation. Art provided lots of helpful advice and materials. Their crew of five and two trucks came on time, worked faster on both ends than expected, and they were most enjoyable to work with. The actual invoice was 75% of the estimate. And everything came through unscathed.

Today I experienced bad attitudes and unprofessionalism with employees of this company. There was screaming cursing F*** you … Mind our own F**king business. I would never refer this company to anyone if you want this done half way … If I could rate this company No stars I would of done so. Called the owner Dennis he just said he would call.

After checking out multiple moving company’s (for an out of state job) I chose this outfit when Paula (the client coordinator) assured me that my load would not be shuffled from truck, to warehouse, to truck. Many company’s will do this apparently but I didn’t want my household handled any more than necessary. They were a little on the expensive side but you have to pay for good service right?
I booked with them 3 months in advance and wait, and wait. I start calling about a week ahead of time, double checking that every things still OK and asking for arrival times, etc. Paula assures me that ‘I’m on the board so don’t worry’…whatever that means but I trust her… she’s been there 28 yrs, should know what she’s doing right?
It’s now the day before my move, no one has called with any details so I start calling Paula and the office since she’s suddenly become unavailable. 3:30pm she calls, seems there’s been a mix up. The people loaded on the truck before me were misquoted. Ohhhh, too bad, no room for my stuff!!! This is a problem as I’ve made arrangements for time off work, car rentals, etc.
I call and speak to the Mgr. Rob who at first is unhelpful unless I want my stuff to be transfered to a warehouse & wait for an available driver. I said NO, if that’s my only choice then cancel my order. Rob then says to give him some time. A couple hours later he calls back & good news! They have a truck for me. He says the moving men will be different on each end but I’d expected that. Nothing about a different driver.
Next morning, bright and early the driver and 2 really hardworking ‘movers’ arrive. Friendly, considerate fellows, no complaints with them. I’m asking the driver about when I can expect him on the other end but he’s unsure, says to call the office. Odd but OK.
The following week I start calling, first Paula, no response, then the office, they put me thru to Rob’s voice mail. Odd but there’s a pattern forming here… Weds an unknown man calls my home number. I call him back… it’s a 2^nd driver! Who the hell is Andy?
I try not to take my frustration out on him, its not his fault after all but he’s different, the trailer is different and many of my items are broken down! I’m not happy.
Andy is a nice enough fellow but if I want to ‘check off my boxes’ I’ll have to stand in the back of the truck with him and won’t be able to direct the movers as to where all the items go. I’m between a rock and a hard place so decide I have to trust him. I’m there by myself, what other options do I have?
The movers were really nice fellows but made a 3 ft rip in my mattress. Guess I get to figure out how the insurance works now?
All in all not a good experience. Many promises were made, whatever I wanted to hear they promised but in the end they did only what they wanted to do even tho I did not give permission for most of what happened.
I feel like they wait until the last minute when they have people over a barrel then do whatever they want. They’ve got your money and you’ve moved out of the area! A win win for them!

The movers seemed disgruntled, oblivious to our personal things, and seemed to have excuses for everything (whether it be why our furniture was damaged, why my household doors were damaged, why they were late). Even the telephone operator was plain rude. I had to call them 5 – 8 times in one day without any sympathy, wondering when the movers and shipment were going to arrive. Yes, I waited 8 hours, they said they would arrive at 0800 and they ended up arriving at 1600. I called 5 – 8 times on the hour. The thing that angered me was that every single time I called, the operator said they would arrive an hour later without an apology. I would NOT recommend the destination transportation service to anyone and would: «RATHER MOVE MY OWN BELONGINGS THAN DEAL WITH METROPOLITAN VAN AND STORAGE AGAIN.»

This was a local move from Benicia to Concord. Couldn’t decide between one star and two, but gave them two stars because the guys doing the work were very nice and worked very hard. Only three problems with this move. First, the estimator was dead wrong in his estimate. Based on his estimate they sent three guys. They should have sent at least four guys, if not more. The truck showed up early in the morning but these guys were still not finished by 10 o’clock at night, even though they worked their butts off. So after they called the company president to tell him they still had a lot to do, he diverted the crews from two other trucks over here to help them out, and all of them together finally got everything unloaded by about 11 p.m. The main crew as well as ourselves were by then totally exhausted. 15 hours total for a move that should have taken 8 hours. Second, the truck was too small, so we still had to move a bunch of stuff ourselves afterwards. Third, over the next few days as we were sorting our stuff out and putting stuff away, we found quite a few items broken. We have moved several times in the past, but have never had such a bad experience before, and can certainly not recommend this company for your next move.

My family and I just moved cross country two days ago. Were hesitant and a little afraid after hearing and reading numerous horror stories about transportation companies. After several quotes and phone calls, we decided on Metro van & Storage and I’m sure glad we did. From the professionalism of the at home estimator (Paula) to the driver (Alan) I was highly impressed throughout the entire moving process. Can’t say enough and I will definitely be using them again in two years.

I’ve used Metropolitan for several large corporate office moves and even a couple of home moves. Their crews have always been courteous and professional. The rates for moving, packing, packaging and storage were very reasonable.