Luxe Hair Color & Design

The worst customer service! I was referred by a doctor and went into the salon and nobody approached me or even acknowledged I was there after waiting for 10 minutes. I knew they saw me standing there. Very snobby place and will not return.

I love Luxe. Everyone is great at what they do and very stylish and welcoming. I’ve been going to Marisol for 10 years. She’s the extension and color queen. She has magic fingers and when you’re trying to grow your hair out she makes sure to never over cut. I highly recommend Luxe!

Shelley has magical powers, She fixed my what I called an «unfixable» cut! She has an eye for detail and works wonders with those scissors. Shes been cutting hair for 27yrs (I was shocked because she looks very young) and it really shows! The salon is very beautiful, great job on the interior! The salon is in a great location with lots of parking space as well!

Shelley has been doing my hair as long as I can remember. She always does a fantastic job! I love her salon & all of the other staff!

I was in desperate need of something new, as it had been 2 years since I had even had my hair trimmed. I found an AWESOME deal through Groupon with Colleen, and am VERY happy with my new ‘do!
Thanks Colleen! I will see you soon!!!

Colleen always takes time to find out what I’m hoping for in my hairstyle, whether it’s a new and dramatic color, or same cut as I had before, she cares about getting it right. During my last visit, she used a new product on me that she uses on 95% of her customers, but for some reason, it just didn’t work very well on me. So even though my hair was styled and dried, she asked if she could wash it all out and re-​style it. It wasn’t a big deal to me, but I appreciated that it was important to her to try and make it right. I always leave satisfied with both my hair and conversation.
As for Leilani’s post, that’s a horrible assumption to make about someone. I’m Asian-​Pacific Islander and have never ever felt a hint of discrimination whatsoever.

This review is in response to Leilani L. I am not certain what exchange was done during your visit, but your description of Colleen and her care for her customers is sooo out of character I couldnt believe that we were talking about the same person. I can under stand a disappointment, as service is very subjective, but to say you felt discriminated, as an Asian american is soooo way out of character, that you have totally discredited your post.
Colleen has always considered what is best for my hair, even to the point of consulting with other stylist because she understands that highlights can show up on my «Asian american» differently because it is so darn straight.

Colleen has been doing my hair for over 2 years now. She is the most caring hair stylist I have gone to, in my 42 years of life. I live in Concord, Ca, but the drive to Benicia is well worth the time and the care Colleen takes with my hair. The most loving, caring lady I have ever met. I get tons and tons of compliments on my hair since going to Colleen. The style and color she has given me is the best look I have ever had! Will never go to anyone else unless referred by Colleen because I know she would have my best interest at heart! I love Colleen and highly recommend with 100 star rating. The salon is fabulous and professional.
Thank you, Colleen and Luxe Hair Color and Design

I was excited to try Luxe hair salon for the first time after hearing about one of the hair dressers, Colleen, through groupon. I was very DISAPPOINTED! She was very unwelcoming from the start of walking into the hair salon. She kept insisting I come in another day, making me feel she did not want to work with my hair. She also recommended one of her co workers to do my hair for the next time I wanted to come in. As an Asian-​American, I felt discriminated and unwelcome by the hair dresser known as COLEEN at Luxe Hair Salon. I do not recommend her.

I recently came to Luxe on a Groupon to see Colleen and I am SOOOOO glad I did! Luxe is a cute salon with a parking lot in the rear, close to the waterfront… it’s probably amazing in the warmer months to hang out on the bench outside in the sunshine. Colleen was great, she spent time going over what I wanted to do with my hair and wouldn’t let me settle for the color she had in stock, she ordered the color that I liked the best and brought me back into the salon at MY convenience. I’m SO glad I listened to her because I am in love with my color. She totally took me from drab to fab. She spent over 4 hours on my hair and she didn’t waste any time… my hair was just in THAT bad of shape. She gave me a few subtle highlights and long layers with face framing which, according to one of my best friends who saw me immediately after, took at least 5 years off my appearance. My best friend literally started questioning her sexuality because she couldn’t stop staring at me LOL. She even posted an impromptu photo on her Facebook page and one of her friends asked me out on a date! So Colleen’s hair prowess has led to me getting an instantaneous date and may have turned my straight friend into a lesbian! Needless to say, I will be going back and have already booked my next appointment.

I have been going to Luxe since it opened. Marisol has been doing my hair and color for about 10 years. She is absolutely Awesome. Luxe is hip and with the trends. Clean and nice environment.