Benicia New Generation Cleaner

The best service ever! I had a rush job for my husband’s shirts for work, and flaked on picking them up until I realized it was 6:50 Pm, and we needed the shirts for the next day. I called and drove like a bat out of hell, they pulled them for me, and I screamed in at 7:02 PM, 2 minutes after closing — lights all off, cash drawer empty, but there they were, waiting patiently so I could get my shirts. I am a converted customer from a competitor that doesn’t offer same day cleaning. Thank you thank you thank you.

In the middle of paying for my dry cleaning (sport coat and pants) I was told by the woman there that they couldn’t get a water mark out of jacket. This woman treated me like some idiot and was super condescending about the fact that they couldn’t get it out. They still charged me for the full amount. That is the last time I do business here.

I have been going to Benicia Cleaners for years. I thought I had been missing clothes in the past. Two months ago I took some clothes to be cleaned. When I picked them up and went home. I found that I had some ones slacks. Mine were missing. The two employees wanted to help. Then I went I and the owner was there. I explained what happened. He told me that the pants I brought back to them were mine. He found them still there. No way they would fit. Way to small for me. Then he tried to tell me. That I did not bring any slacks in. If I ran my business with that lack of customer service I would be out of business. The good thing is that he is not the only game in town. I am going to tell every one I know about this.

Such great customer service! Sometimes, it’s the friendly smile and conversation that can really make a difference. They do a great job on the clothes, but it’s really their friendliness that keeps me coming.

I’ve been going to benicia cleaners for years the last time I went I had a top that I recently purchased had it cleaned picked it up then it hung in my closet for about 2 weeks before I decided to wear it … Well I noticed what appeared to be bleach stains all around the bottom of the top luckily it wasn’t that obvious but the stain was still there I decided to give them another try with the same shirt and a couple of other pieces and just wanted to explain to them what happend and point out the stains on the top from the last visit I wasn’t asking for a refund, or asking them to replace the top they ruined im sure it wasn’t intentional but hey accidents happen and I was going to use the top as a work top I wanted to be assured that it wouldn’t happen again and that my top would not be returned in any worse condition than what it was already in after all they were the last ones to clean it well the owner comes out yelling at me and accused me of washing it myself that the stains did not come from them and is yelling at me that he is the owner I told him I don’t care who you are he was the rudest most unprofessional person I have ever met! I told him that be needs to back off and to look at the way he is handling this my top was brand new I only wore it twice and is dry clean only I take care of my clothes anyways he continued to yell I grabbed my clothes told him I’ll take my business somewhere else and left! Then he yells and calls me a bitch after im already out the door and getting into my car! I will tell all my friends and people that I know how horrible this place is and to never bring their clothes here to be cleaned!!!

Terrible alterations. Whoever does the alterations doesn’t care. You can tell them what you want until your blue in the face but they will still do whatever they want. I’m very frustrated.

The best staff around and very welcoming. They remember everyone’s name and always are in a good mood when you go in. They have same day service and I have never had a problem with any of their work.

WOW! With two holiday parties on one day and a VERY wrinkled new party dress, I was desperate. I called other cleaners and there was dead silence when I asked about having the dress steamed today.
Then I called James at Benicia Cleaners. He was so friendly, knowledgeable and really wanted to help me. I was worried that all of that would come at a very steep price $$$. $ 8.95??? And they would do this while I waited!
As a service professional, I am rarely wowed. Everything was as he promised. Oh and no extra charge for same day service. I was so thrilled, I bought him a Starbucks Thank you card! Thanks Benicia Cleaners! You have my business forever!

I was so apprehensive about getting my alterations done here for my wedding dress. I went to D. B and they wanted to charge me an arm & a leg. So on a tip from a good friend, I decided to take it here.
The lady at the shop Angela was so amazing. She help me relieved all the stress and anxiety that I had about having my alterations done in such a short amount of time (5 days– my dress came in late due to weather delays). My dress looked almost impossible to alter because of the intricacy of the beading and lace and cut. But Benicia cleaners pulled it off! I was so pleasantly surprised by the alterations! It looked absolutely perfect! The Taylor who worked on my dress did a fantastic job! They even steamed cleaned the dress for me the same day! I loved the work that I all of my bridal party’s dresses altered there as well!
They are so very kind at this shop! And I am forever grateful that they accommodated my alterations in such a short period of time.
They have earned a life long customer!

Cheap, fast and great customer service! I came in to get a jersey dry cleaned. I was worried all the yellow stuff on the jersey wouldn’t be able to come off… But it came out looking brand new! They did an amazing job! They even offered me a one time use 50% off coupon. So I paid $ 4. FYI, if you want a coupon… There’s a 50% and a 20%. You can find these coupons in the back of your Safeway receipt. But you have to make sure you go to the Safeway that’s around the corner from the cleaners. Overall… Fast, cheap and great customer service!

I just had one of the greatest experiences with the customer service aspect of this business. I called to get pricing on dry cleaning some curtains I just bought that reek of chemicals. Not only did the young man give me pricing quickly and efficiently but also gave me some ideas of ways to get rid of the smell naturally before bringing them in! How great is that?! Usually people try anything to get your money so to be given free advice is rare and SO APPRECIATED! I have a few other things I need to bring to the cleaners and this business just won themselves a new customer! My only regret is not getting this guy’s name. Thank you guy!

I am so thankful for the owner and manager help last week. I forgot to pick up tablecloths for my daughters wedding. The owner and manager went out of their way to make sure I got them in time. Of course, the service is always great too. Thank you!

The owner of this business is as dishonest as they come. I have been going here for some time, and thought the price was high, but it was convenient. I just had a vintage jacket altered, they were supposed to lengthen the sleeves and have it cleaned. I picked up the jacket, which was wrapped in plastic. Nothing was said to me when I picked it up, but when I took it out of the plastic the lining and shoulder seams had large rips in them. When I went in to show them, I was told the jacket was like that when I brought it in. It most assuredly was not. I insisted on speaking to the owner. I was told he wasn’t there and he would call me on Monday. He never called, so I went in to see if he was there. I was told the owner had mentioned to an employee that while he was cleaning it, it started to rip. I then asked why I wasn’t informed of this. At this point, the owner came over and tried to say he had attempted to contact me. When I told him if that was the case, I would have the call logged on my smart phone and there was no such call. He then became irate and ordered me out of his store, even physically assaulting me and pushing me. This guy is a total liar, completely unethical and if you are smart you will never patronize his business.

Dear ANGELA (the owners wife) who works at the Benicia Cleaners…
Let me start off by saying that I will never take another thing to you again!
My parents have been going here for YEARS so I decided to take a pair of my boyfriends pants there that needed to be fixed since I work in town. I will never be making that mistake again…
I dropped them off on a Friday and had my mom pick them up on a Monday. When I went to my parents house to pick them up I found a green pair of pants… I dropped off a pair of Khakis. I brought the green pants back to them today and told them that they gave me the wrong pair of pants and the lady at the counter, named Angela (apparently the owners wife), was extremely rude and unwilling to fix a problem that they created. She kept stating that there is nothing they can due since the computer shows that they were picked up by us. I kept repeating myself that yes, we did pick up a pair of pants, however, THEY WERE THE WRONG PAIR. I dropped off khaki and you gave me green! Obviously two different colors! She was very rude and unwilling to help fix their mistake and refused to take back the green pair of pants.
The pants they lost are a pair of $ 60 dress slacks and I paid $ 20 to have them repaired…
I am extremely disappointed and upset by the lack of professionalism that was displayed today. I work in Customer Service so I know the ropes of dealing with people and I would NEVER treat a customer the way she treated me and spoke to me today. Extremely rude, unprofessional and they have completely lost my business!
I will NEVER recommend this place to anyone! I mean, I guess I will if they want their clothes to be lost and to be treated horribly by someone who is married to the owner… Apparently she never learned that sometimes it is better to fix the problem in order to keep a customer! She lost one today and I hope my parents (who go there very often with lots of shirts to be dry cleaned) never return to them…
Sincerely,
AN EXTREMELY DISAPPOINTED CUSTOMER
P. S. If you are missing a green pair of dress slacks from them I have them!!!

Very accommodating & friendly staff. We’ve been going to Benicia Cleaners for over 10 years and appreciate their quick & reliable service.

I had been going here for a while. They seemed fine but then they ruined one of my shirts. Of course they said there is no way they could have done it and refused to do anything about it. So now I will be going to a different cleaners.

The people running it seem very nice, but we have decided to take our dry cleaning back to our old cleaner in SF until we find a better and closer option. 90% of my clothes require dry cleaning. Items that my SF cleaner handled with care for over 7 years have been destroyed after one cleaning at this place. Don’t think they are meant to cater to high end designer clothes. My whites always come back yellowed and all clothes have a weird stiff feel to them. I spend too much $ on my clothes to continue to take a chance.

Later that afternoon the owner, James, called my home to follow up. He apologized for the confusion and explained why the cost was so high. Turns out golf shirts have to be pressed by hand, rather than on a press. The fact that he called is a big deal.

Been taking my dry cleaning here for years. Always have had great results and good turn around on time. They do a great job.

Benicia Cleaners is the best dry cleaner I’ve ever used in my life. Free pick up and delivery? Who does that? Free same day service? Whoa.
It’s a family business and the owner, James, is very serious about customer service. I meet people all over Benicia who use Benicia Cleaners and they all mention him by name. He is a wonderful example to his crew, who also provide prompt, friendly service.
I recommend you try the free pick up and delivery service. The time you save will be so appreciated, you will become as big a fan as I am.