Bank of America

2 tellers, 20 people in line on a rainy Monday. Does that say it all? Mebbe not, there were 4 other employees doing NOTHING at desks. STAY AWAY!

I made an appointment with Bernadette Godwin to open a regular checking account, since all I had was a savings and a recently closed Campus Edge checking account.
Everything was swell until she asked, «Do you have a credit card with us?» and I replied «No, in fact I’ve never had one at all.»
Three minutes later she shows me the screen and tells me congratulations, I have been approved.
I believed all the information I gave her was for the checking account, and just the checking account! After I tried to explain that there must of been a misunderstanding she ignored the confused protests I gave, and encouraged me that it was a good thing.
I wanted to be ready for a credit card and not tricked into one. :(
Other than that credit card surprise, everything was lovely.

The staff here is not very friendly!

I have been banking with BofA since I was one year old, not to mention I worked as a teller for 3 yrs. BofA has always had ok customer service in my opinion, but this banking center has put the icing on the cake. When you walk up to a teller it’s like talking to a robot, and if you don’t have your debit card be prepared to be looked as if you’re speaking a foreign language. If you need to speak to a pb, get comfortable b/​c efficiency is not in their vocabulary. I took some loose change in and before I could say what I wanted to do the girl said «you’re going to have to go to the merchant line.» To which I replied, this is a personal checking account, and so she proceeded to tell me I needed to line them up in a tray to give her the exact amount. Now I know how tellers feel about this: no one likes to do the extra paperwork required for coin shipments (I didn’t), but it’s part of the job. So I left and will be going to my home branch, Springstowne. The basic procedure for this should be the customer makes a straight deposit and the bank will credit or deduct any difference there may be. It’s very simple, but I’m more than happy to go out of my way to go to Springstowne to be properly taken care of. If you want good customer service, I highly recommend Springstowne!

After years of doing only on line and kiosk business I was ready to change banks. I’ve been w/​BOA for almost 30 yrs and all is well as long as everything is OK. Heaven forbid you should need to go see a live person or worse yet, have to call and be boomeranged all over the country on the phone trees from hell!
But when I went in to close my acct, the asst. manager was so helpful I changed my mind. She really went out of her way to change my accts to avoid the newly added monthly service fees. I’ll give them another chance and see how it goes… I could change to the Vallejo branch if I wanted a gun in my ribs… hmmmm, think I’ll stick w/​this office for a while.

BofA has its issues as an organization, but this branch really has no clue, and customer service is a foreign concept —
1) One day the «Blonde Greeter» (who was supposed to help people with the new ATMs) was flirting with the Hispanic road crew that was taring the parking lot, and had to try to do it herself. in her FMP’s and LBD. Wow. But, haven’t seen her lately, so maybe she isn’t there anymore.
2) Way too many employees doing what appears to be nothing when they have customers in line… waiting…waiting…waiting…and only one teller open.
3) My previous visits have been nothing but aggravating, especially when they don’t have or know about common banking services that US Bank down the street was more than happy to help me with.
4) TURNOVER! It ALWAYS appears they are training a new teller. It really appears now that the only experience you need to be a teller these days is a pulse. Sad.
5) Lets not forget about the parking, or lack there of.
Luckily with the new ATM’s that accept multiple checks and cash, you can do your banking without having to interact with them. Stay away if you can, but if you must bank with BofA, Save yourself the headache and drive to Martinez, Concord, or Vallejo.
*The merchant teller is very sweet, but its hard to get to her.

Came in the other day to solve some financial issues on my account with Bank of America. I was seated with Wanda Welsh, Assistance Vice President/​Senior Personal Banker. She was just wonderful ! She took her time explaining everything to me that was happening in my account and gave great pointers and advices. A very sweet lady.
All rest of the staffs were friendly except for one particular teller, forgot her name, but boy she delivered horrible service, very rude… She’s a young caucasian girl with short blonde hair. trust me you don’t wanna go to her.