Lance & Sandy’s Maytag Home Appliance Center

I have called Lance and Sandy’s on two different occasions. Once to work on my house, once to work on a rental I own. Both times the issues were sorted out promptly, and everything was explained to me clearly. I will use them every time I have an appliance that needs some help.

I had to pay an idiot penalty.
I am normally a fairly handy guy and like to DIY as much as possible… Well sometimes that can go wrong. I took my broken washer apart and found a jammed pump inside. I ordered a new pump and when it arrived sooner than expected I was so excited I slapped that puppy in there and wrestled the cabinet back on the machine. This was a refurbished machine when my wife bought it several years ago and the cabinet had been damaged (bent outward slightly) which made replacing it very hard and frustrating… even for Lance, but I’ll get to that in a second. I wanted to get our laundry going and started a load. Turned out that when I went to start it the tub filled and then nothing happened… Shoot! I had had enough of the «fun» of getting that cabinet into place that I wasn’t about to open it again on my own and wrestle with it again… so I called Lance and Sandy.
Lance came out and was perfectly friendly and nice. He knows what he’s doing as he quickly got the cabinet off and found the problem… I forgot to plug the motor back in when I put the pump back on the motor!!! Damn it! Kicking myself for this one.
Lance was cool about it. I helped him with putting the cabinet back on when he was done trying just himself for about 15 minutes.
Live and learn, Dave.

They 100% Get my repair jobs. They are efficient, know what they are doing and do drive to Prineville!

Horrible customer service. It is painfully obvious Lance hates his job, at least that’s what he wants his customers to think. I had a HORRIBLE experience where Lance came to my house to do a warranty repair. He was rude, unprofessional and made it clear he had better things to do. To top it off he didn’t even fix the problem because he said he couldn’t see anything wrong with it. Another appliance repair company then came out to do what Lance what Lance was not willing to: fix the issue.
I would never and will never recommend this business to anyone, the only recommendation I can make is to stay far far away from Lance and Sandy’s Maytag.