Kendall Toyota-Scion of Bend – Service

Toyota dealership still seems to think that it is ok to schedule people a week out for regular scheduled maintenance on vehicles. Still apparently understaffed. Huge inconvenience. After being completely done with this place I found through another Tacoma owner a shop called DAVIS and Clark. Got me in this morning and did great work. 20 $ less than Toyota dealership.

Took my FJ Cruiser in for 60K service. I got an appointment and was quoted a price. I brought the car in and was even given a ride home since the service was scheduled to be 3 – 4 hours. The service agent called to let me know that my battery was low. There was no pressure to buy but I opted to have them install a new battery.
The service agent called to let me know the car was done and I went to pick it up. Everything was done and explained to me. The price I paid was the price I was quoted. No surprises.
This is a dealership so there are new and used vehicles for sale as well as the service department. The entire facility is clean and bright. The employees are courteous and knowledgeable. I would have no problem recommending Kendall Toyota’s service department to anyone.

Good service! They cleaned my truck and did the lube, oil, filter. Cost wasn’t bad and to have it done by a Toyota dealership, I have peace of mind that it was done to specifications.

I live in Portland and I was very nervous buying a used car from some place further away. But I sure didn’t need to be. They delivered the car to me free of charge and when I noticed some problems with the car rather than take it back, they let me take it to my mechanic and have them fix everything so I wasn’t without my sweet new van. They totally put my mind and heart at ease.

We purchased a used vehicle through J. Hill and Andy helped finance us. Great customer service and probably the best experience that I have had at a dealership. I have purchase three Kias in the past and one Nissan and this experience tops them all.

After having issues with my Lexus, I called the dealership where i purchased it from that was located several hours away. They said the car was not under warranty so they wouldn’t be able to help me. After many calls, I finally spoke with someone that said I could take it to Kendall Toyota to see what the exact issue was. I spoke to Tanner in service and he was very helpful in facilitating getting the problem fixed, The problem was not a regular occurence so it took a lot of investigating to get the issue rectified.
Tanner went above and beyond to provide the best solutions in handling all facets of getting my car repaired. My car was there for almost six weeks but he continually kept me updated on the status. Seeing this was an unusual situation, it took extensive research, phone calls and follow through to get it taken care of. I also called and constantly bugged him as to when I could have my car. He never got frustrated with me and always was professional and understanding. He was able to get the situation all repaired at no charge to me and also gave me a car to use. OK, I begged a little ;)
Any business should be proud to have someone like Tanner in their employ. He is detailed, personable, knowledgeable and resourceful. My experience with Kendall was absolutely the best.
Regards,
Karen
Sunriver, OR

I have taken my Tundra here for three services and two repairs. One was from hitting a deer and another was replacing the side mirror after a genius in a moving van couldn’t find enough room with two wide lanes to themselves. Every time I have come here I never have to wait. The service technicians are friendly and quick with the paperwork. I usually sit in the lounge using the wifi or walk around the dealership. They also offer a free shuttle service. Once the work is completed they are again quick with the paperwork and will go over any issues with the vehicle that I might have not known about. I don’t understand the other negative reviews on Unilocal since in my 5 visits I have had no issues.

I appreciate the quality of service I receive from the service and parts departments consistently at Toyota of bend. I trust them completely to care for my Tundra. 106,000 miles and going strong.
I never have to wonder if something was done well. I know that quality matters to them.

Service department rocks! Dalton helped me after the parts counter was closed for a $ 10 key none the less. Very happy toyota owner here!

I just picked my Sienna up after breaking down on spring break in Bend. :-(They diagnosed the problem which was a bad part installed by another dealer in the Portland area very recently. They fixed and thoroughly inspected the entire vehicle on a warranty basis. Then they hand washed it for us! Would definitely recommend the service department there. (The only reason that this is not a 5 star review was that it took 2.5 days to get to back on the road.) The sales guy, on the other hand, did not seem interested in selling us a replacement…

We are on a road trip from So. Calif. Enroute to Bend we had a food mishap in our year old FJ that left the passenger seat stained quite badly. We cleaned it as best we could but the seat was stained badly. A road trip doesn’t lend itself to stain removal, especially when the seat is in constant use.
It was such a problem that we decided to visit Toyota-​Scion of Bend. Are we ever glad we did. Service Advisor Brandy recognized our conundrum immediately. She was courteous and professional as well as willing to find a solution to our problem. Brandy called in Detailer Paz.
Paz is a true professional and a great credit to Toyota-​Scion of Bend. He took the FJ away immediately. We lounged comfortably in a beautiful waiting room. In 15 minutes, he delivered to us the keys with instructions on how to «travel & dry» the seat. Needless to say, he is a master of stain removal! (And this experience renewed our interest in Scotch Guard.)
We highly recommend Toyota-​Scion of Bend and their qualified staff! They are wonderful.

Worst service department I have ever dealt with. Brain in service was the beyond rude. Told me I better appreciate their work. Very short and annoyed to be speaking. I will never do any work with them again. I’ll be driving to Portland to avoid their rude costumer service. Unbelievable, after buying two cars they could care less about their costumers needs!

Took my Tundra in for repairs, and these guys were thorough, not excessive, and great to work with. I felt like a real important customer the entire time. From service to parts it was a great experience.

5/13…had my car serviced and found service techs and free shuttle service to be excellent

Terrific service – friendly, fast and efficient! We showed up with a tire problem and without an appointment. They couldn’t have been more helpful – especially when the tires weren’t even from Toyota.

BEWARE! This is the kind of dealership that gives car dealers a bad reputation. We purchased a used car from this dealer (and now I really wish we hadn’t). It was supposed to be a «Certified» used car which means that the car is fully inspected and reconditioned (cleaned and any necessary maintenance performed) and backed by a short warranty. The car was filthy even after they «cleaned» it and a few months after we purchased it we found out that the oil had not been changed in this vehicle (it was completely burnt and disgusting). They never inspected this vehicle or did anything to «recondition» it. I’ll admit, it was our bad for not checking the car out more thoroughly but I find it completely dishonest and sleazy that they would sell a car in this condition and pass it off as a «Certified» used vehicle. To top it all off, the salesmen and sales manager were difficult to deal with and tried to pull every sleazy used car salesman trick in the book. We will never do business with this dealership again. If I could give it zero stars I would. STAY AWAY! You will be glad you did.