Cascade Motorsports

Service Dept is a RIP OFF! I have been taking both of my bikes here for a couple years and always had a good experience. Something/​someone has changed over the last year and they are no longer the service dept they used to be. These guys charge you a minimum 1.5 hours labor (for a total of $ 113) if you take a non starting/​running machine to them. They Label that minimum charge as a «diagnostics» fee and there is no way to get billed for straight hours. I took my 2009 Polaris Sportsman 500 HO in because it wouldn’t start (would turn over but wasn’t getting fuel). I met with Kelly in service and explained what was going on. She handed me a something to sign that totaled $ 113, I didnt realize nor did she explain the $ 113 fee as a minimum. I figured it was basically a hold on my Credit card. Got a call a couple hours later and went in to pick it up. The mechanic handed me a bill for $ 113 after telling me that all they had to do was blast a couple shots of air into the fuel tank to free up the air lock in the vacuum operated fuel pump. I didnt want to argue with the mechanic as he was just doing his job and charging me what he was told. I later called and spoke to Kelly, the service manager (also owner), and let her know that i was not happy getting charged an hour and a half minimum for a half hour work. I let her know that every other shop in central Oregon charges by the hour with no minimum, the way it should be. She told me that she was sorry that i felt that way but…“this is how we run our business”. I told her that I would not be bringing either of my bikes in for service going forward if this is how they are going to charge. She didnt seem to care one bit about losing business. Nothing like owners who have no clue how to treat customers, especially return customers.

We’ve bought most of our toys & apparel here. the guys are great, their all super nice (not pushy) Parts department is great, they know their stuff.