Bend Veterinary Clinic

I love this clinic! The staff knows me and all my pets without even «checking in». Always super friendly and rates are resonable, can schedule a visit at a moments notice. Unfortunately over the past few years I’ve had to put down a couple of dear fur children and they have treated me and my pet with utmost compassion and respect during extremely difficult circumstances.

I have been to a few different vet clinics and I have always been very happy with BVC. They always treat my animals as if they were family and I like that they don’t push products and help with professional advice without being pressured into a decision. The prices are reasonable and they are very understanding when money is tight. My male dog had to go through surgery about a year ago, which was an unexpected expense, but they were more than willing to help me out with a payment plan which meant a lot to me in a time that was stressful and scary. They also have amazing puppy packages as well! =)

Left my dog boarded for 1 week. Came back to get my dog, told them I was here to pick up my dog, while i waited, 3 others came and left, They were there for the same reason, to get their dog. ½ hour later, still waiting for my dog. Rude staff.
Also had my dogs teeth cleaned, watch out, your healthy dog might come away with dentures.
I wont be back, and yes, you the staff if your reading this, you know what you tried to do to my very healhy dog.
Enter at your own risk. Caveat emptor.

I wouldn’t take a dead rat there for disposal. One year the vet (Lauren Stayer) found dental issues with my cat but didn’t bother to tell me, only notated it in the records. It wasn’t until my cat’s following yearly exam that they decided she needed dental surgery. That’s when I got wise to them and got a copy of my cat’s medical records and found that they let the problem go a year. Lots more money, my cat was in pain and lost teeth. The staff there is a joke too. The entire lot there isn’t worth my spit.
The ‘office manager’ was out of her league. She should be working at McDonalds.

My first experience with Bend Veterinary Clinic was through High Desert Wildlife Rehabilitation. As a volunteer, I had assisted the founders with anesthesia and X-​rays at BVC and was impressed that they shared those resources for the care of wildlife. Months later, I faced the hard decision of helping my 15 year old dog end her journey with cancer. I remembered BVC and called them, after researching testimonials about others who have been in the same situation and used this clinic. The stellar reviews were true. The receptionist who took my call was an angel. She talked me through the call with such compassion and thoughtfulness. The veterinarian and assistant, Bridget, who came to my home were compassionate, loving, sincere, and kind. I saw Bridget in a grocery store later that day and she gave me a hug– the very thing I needed. It takes special people to accompany grieving strangers through such a difficult moment and they exceeded my expectations. They took the time to assure me I was doing the right thing and I even received a card signed by the staff following our loss, without even being an established patient. Months later we adopted a dog from the humane society. He’d already had such a difficult life and was experiencing an extreme reaction to the rabies vaccination. Enter Dr. Maas. His vast experience with animals allowed him to diagnose our dog quickly and therefore helped heal our dog quickly. He saved us hundreds of dollars in unnecessary X-​rays and further testing other vets may have ordered, not having the familiarity with such reactions that Dr. Maas did. I truly know he saved us a lot of money and a lot of time with his expertise. More importantly, he saved my dog from being in tremendous pain for even longer. He was extremely fair about the cost, as our dog needed surgery, and was honest and upfront through the whole experience so we had clear expectations. My absolute favorite thing about Dr. Maas is his sincerity. He loves these animals and when we are with him, I feel such ease knowing his background, knowledge, gentleness, and sincere interest are at the forefront of care for my animals. Recently we had another scare with our rescue pup and Dr. Maas was not in the office that day. While we already knew how much we appreciate him, having him away when we needed his calming energy really proved even more that he is the vet for us. I trust him with our pets implicitly and that is something rare to find. Thank you, Dr. Maas! P. S. This office is open on Sundays. That in itself is an incredible perk!

We feel like we are incredibly lucky to have «landed» at Bend Veterinary clinic. The front desk personnel and the techs are efficient and a pleasure to deal with. Dr. Stayer is smart, easy to talk to and never tries to add on unnecessary tests or procedures. We trust her recommendations and decisions implicitly. When we’ve had urgent issues with our dogs the staff works hard to get us in quickly. I cannot imagine going anywhere else.

Really like that this vet is open on the weekends! They are good rates, pretty good vets, and they see both my ferrets, and my dog so that is very convenient.

Best veterinary clinic in bend by far. I have taken my animals to 3 other vet clinics that didn’t have the care, knowledge, compassion and technology that bend vet clinic does. Dr. Miller came to my home and let my 15 year old kitty go with peace and comfort. Dr. Byron and Stayer have seen my dogs multiple times for dentals and check ups, through kennel cough and anxiety. Each and every visit was welcomed with amazing care, exceptional customer service, and the lowest prices. I would never take my animals to another vet. They are open 7 days a week and even take emergencies late in the day because they understand the emergency clinic is so expensive. I have been going here now for 2 years. The techs are professional and the front desk people are extremely nice and care about what you have to say, they check up after every procedure to make sure my dogs are doing OK, and even send me reminders for my next appointment. Wonderful vet clinic!

We took our dog into Bend Vet Clinic for a tarter cleaning based on an ad ($ 189) in the Bend Smart Shopper! We learned that in addition to the ad price we were looking at an additional charge of $ 40 for a first time visit. Maybe something they should put on the ad! During the visit we were informed that several additional charges could occur if we elected to have them preformed. They said that our 12 yr old dog had a baby tooth that should be pulled and one or two «I» teeth that they would probably want to remove. We instructed them NOT to pull any teeth without first calling us. Our dog had been seen at two other Vet offices, one in Hillsboro and one in Eugene and both offices said our Dog’s teeth were in really good condition and they wouldn’t recommend any work. Both of these other visits occurred within the past 18 months prior to yesterday’s visit at BVC. We left our dog with them with the understanding our dog would be ready around 1:00 PM.
Needless to say, we got a call from BVC around 3:00 at which time they informed us our dog had two teeth pulled. When we asked why we were not called and how much our bill was now, they stated they were not told they needed to call and were not sure how much they bill would be. We arrived at the clinic at 4:45 and reviewed our bill to see that four teeth had been pulled. We informed them that they had said over the phone the that only two teeth were pulled and now we learn that four were pulled. The staff stated, «no the notes in the computer only shows three teeth were pulled». We showed them the line item on the bill that showed four, and they could not explain the difference. We paid our bill which was $ 50 more than anticipated when we left that morning.
When we saw our dog, we learned from the technician was that four teeth were in fact pulled but that they didn’t need to remove them surgically so the cost wasn’t as much. It should be noted they waived the cost for the actual extraction seeing how the mix up was due to their poor communication on their end.
We arrived home and checked our dog to see that almost all of his upper front teeth had been removed. Unbelievable! We are so unhappy with our experience that we will never return and are letting others know of our experience.
One final note: As we were leaving, another customer was at the counter and we overheard the customer say, «oh you had to pull teeth». Wow!

Pros:
Dr. Lauren Stayer is awesome!
Friendly staff
Clean facility
Honest
Cons:
None to report
Full review:
Our doctor of choice is Dr. Lauren Stayer because she is so caring, thorough, has a great bedside manner, honest and very helpful. We have two cats, one of which is quite a character, and he always seems to make Dr. Stayer laugh with whatever new «weirdness» he is practicing. We always feel so comfortable with Dr. Stayer and know that our cats are in good hands. We trust her judgement and count on her to guide us in the right direction for the best care for our kitties.
Before Dr. Stayer, we saw Dr. Maas and he saw us through a very tough time. We had just adopted a 3 month old kitten, and when she was 6 months old, she came down with a strain of FIP. Dr. Maas took care of her through the night, and kept her on observation, but in the end, there wasn’t anything we could do further, and we had to put her to sleep. Dr. Maas went above and beyond for us during that time, and even had the whole staff sign a condolence card for our loss.
Bend Veterinary as a whole is a great clinic. Always clean, courteous and helpful. They are also very considerate of financials, as far as making sure that they discuss the financial cap for spending, discuss options for decreasing costs, and advising us of coupons available currently; they will even honor coupons if you forget it at home — but make sure to bring it in within the next day or two.
I would highly recommend Bend Veterinary Clinic as your vet of choice; particularly Dr. Stayer, as we just adore her. :)

I will try to keep this positive!
After a Terrible experience with Blue Sky Vet. Clinic, I ended up at Bend Vet. Clinic quite by chance, AND, It was Wonderful!!! Dr. Dye was patient, and kind with my doggie who had very infected ears. She listened carefully… my complaint with Blue Sky… and prescribed far less expensive meds. Also no anesthesia was required… unlike Blue Sky. Happy to say, her treatment was enormously successful, and doggie is well and happy

I took my dog to this clinic for a routine dental cleaning because they had a cheap price compared to another vet in town. Well, I found out why it was cheap; they did such a poor job my dog still had bad breath & dirty teeth. Later she developed a cough and i had her seen by another vet. Long story short, these guys dislodged a large piece of tartar and allowed my dog to inhale it, which ended up in her having to have a part of her lung removed! She almost died! Don’t ever trust these people, they cut corners and can expect my lawsuit soon.

A great clinic to take your pet to! Well run, competent and compassionate.

This clinic is wonderful. The staff were all friendly and helpful when I did a walk-​in due to an emergency issue with my cat. They were caring and compassionate, and did not try to overcharge me for anything; in fact, my bill was much much less than I expected after going to another vet with a similar problem in the past. I was a little put off by the big «Payment due when services are rendered» sign at the counter, but since I’ve worked in the animal care field before, I do know that often people expect to get everything for free and often will try and get out of paying fees.
Everyone was pleasant and treated my cat very well. I got a very good feeling from the time I walked in to when I left and had no qualms about leaving my cat there. The vet we worked with was extremely nice, called me himself after my cat’s procedure to explain things and to let me know he was ready to be picked up.
This is the 4^th vet I’ve gone to in Bend. I chose it because I liked their website (it promotes shelter adoptions (YES!) and shows photos of the vets visiting poorer countries to do spays and neuters), and it said on the top banner that they would take walk-​in emergencies. It’s my top choice of all four in terms of cost, friendliness, atmosphere and care. Hopefully I won’t have many animal emergencies in the future, but if I do, I will go straight here.