Ark Mobile RV Repair Service

In regards to Ark mobile Rv repair and service I found them to be friendly Chris did the service call he was timely and efficient.
However Adam the owner has a lot of miss understanding issues.
I called on a Friday night with issues with my refigerator not kicking on to gas when un plugged from power. Adam returned my call on Saturday morning and we discussed whats happening with fridge and their hourly rate which I was told $ 85 an hour and time and a half for weekends nothing was said about a call out fee only that there is a minimum of one hour. I said it back to him and then agreed I could wait till monday I would be at a closer location and prefered the lower rate, plus I could run my generator to keep it cold till then. We said okay and made a appointment for monday afternoon.
Chris showed on time and did a great job.
But Adam told him it was my water heater that was the issue. What?
I had other things for Chris to work on and 3.25 hrs latter all is good.
Then the bill… what the heck!
I was charged a call out fee of $ 85
And a hourly rate of $ 135
Not what Adam said at all!!! Chris apologized and said he will tell Adam, and he did.
When I called Adam tuesday morning, he did not call me. He said that I misunderstood the rates… no I didn’t I even said them back to him.
When I mentioned about how Chris was told it was the water heater, Adam said Chris misunderstood also.
I called around and the going rate for mobile service in this area is $ 80 – 85 an hour with a call out fee of $ 50 – 85.
Shop service is from $ 95 – 110 an hour ofcourse no call out fee.
Adam would only say there was a misunderstanding to me and to his employee. No apologies No refund of over charge. Adam also said that his techs show up in a big truck with lots of tools and parts, but the other people/​businesses only have a small truck and a few parts. Now Adam is going to talk down about his compitition.
In my opinion from my experience. …service was good but not worth $ 135 an hour! And definitely not worth dealing with someone who has so many misunderstandings with everyone including his own techs at Your Expense!