North Glass

I had a one window with a crack in the lower corner and one that was cut too small for the frame. They came out while I was at school, per my permission, and took care im of it. Completely. On the day they said they would. They made sure everything was clean and sealed. They left not trace that they were even here other than the new glass.
I’m particularly pleased with the method they used to install the new windows. None of that cheap stripping that comes loose and falls apart. They used some kind of acrylic or epoxy caulking that not only looks clean and tidy but will certainly outlast any other method of installation.
The woman I spoke with on the phone was also very helpful, polite, and had a good sense of humor.
I’d absolutely recommend this company to anyone. I’m thoroughly pleased with my experience!

We had previously replaced some of our windows with Milgard vinyl’s. This time we did the remaining dozen windows. It was a big job and, as usually North Glass did a fantastic job. They are professional, show up on time and they care about providing high quality workmanship. They also care about their customers, which shows in their clear and honest communications.
Just the best around.

We ordered several shower doors and screen doors from North Glass. Their service and attention to detail is top notch. I highly recommend them!

My 1942 house had a wall with a old window that i kept wishing was a door so i could access my backyard instead of the front door and walk around side to the gate. However north glass is a local business in ben lomond. They provided a website to pick out the material and even though i needed a special size door they were able to order the size and install a beautiful wood frame with glass door and a screen door. I am now very happy with the quality and access. I recommend thier business to anybody wanting a dome or window or door. Thank u northglass

Well the work they actually do is fine — we had a front door installed by them in our rental property in Ben Lomond. But their customer service is lacking. When I visited the shop regarding another project with my 3 young children, it was clear that someone had recently been smoking in there. Not only recently, but also often. When I brought up the lack of fresh air, a worker confirmed that «some of us smoke in here». When I asked whether there was somewhere else we could wait for service as second-​hand smoke is — well — nasty — they said «no». Without apology. We went back with our window needs to Skylight Place in Capitola which is closer to us anyway.

I think they are the best glass company out there. Elizabeth and her staff are top notch pros. I’ve tried a couple other companies over the years, but my first choice is always North Glass, since I don’t have to worry about getting overcharged or waiting forever for service. Things just get done, and done right.
I’ve been using them for over 30 years, from fixing broken windows, to installing all the windows and bath glass in a new home I had built. I use them about once a year to fix shower doors, repair windows, screens, sliding doors, etc. on my rental properties. I can’t say enough good things about how prompt, professional, and high quality their work is. Even though I’m in Santa Cruz, I always call them and their work is top notch, with very fair prices.
This is a real review, from a real customer, I have stacks of invoices to prove it, just so you know, and I’ll email a few to Unilocal if i have to… –Jay :)

I must say, this is the best customer service, so good I drove twice in one day from Santa Cruz, local shop in Santa Cruz had the worst customer service, I love this place and would recommend them any day.

Hi Unilocalers I am wanting to give a shout out to the fine local business our SLV ‘s North Glass. I have been using them for nearly 38yrs for glass, windows, mirrors and shower doors in our homes. Starting in 2002 I had them install Milgard Classic vinyl windows in my Ben Lomond home. There is a very good warranty on Milgard a full lifetime one for as long as you own the home including parts and labor. Feel confident the work will be completed correctly by Milgard technicians. I did have a fogged window and with Elizabeths fast work it was taken care of by Milgard. There is something special about a family run business that makes it a pleasure to do business with thes folks. Customer service is outstanding and its cool to see the next generation of Norths learning the trades. Thanks !!! Migard is not the cheapest but you have a outstanding product.

We just had a large mulled window installed by North Glass and we couldn’t be happier. Teresa and Elizabeth worked together during the design process and hung in there as we attempted to find just the right window for our 100+ year old house… they asked the right questions and even though it was a rather complicated design (had to match other windows, changed the opening size, near an exit door, etc.) they took the time to make sure all of the issues were resolved… it took three different versions and bids but we finally got there.
Installation was also a bit complicated but Jeff and his crew did a great job, worked hard and finished ahead of schedule. Couldn’t be happier with the results.

We needed a new shower enclosure. They came out to measure we’re suppose to drop off samples the same day waited 3 days! Never heard from them
Went with someone else who brought samples with him!
Had our door in two days!

When our teenage daughter broke a bathroom window, I sought out a reputable local company for help in a hurry. The fine folks at North Glass advised on the options for replacing the aged privacy glass. Understanding the urgency of the situation, they were able to replace the glass within 2 hours. If you want quality work at a reasonable price, rely on North Glass.

I’ve been a fan of North Glass for 20 years now and have used them on several of my client’s projects and am now excited because they are working on my own home. There are really responsive and the work is going very well. We have what to me seems like a difficult job, but North Glass makes it work. I recommend them for custom shower enclosures and all types of windows and glass doors. This is a family business so they are invested in the community. They have a good reputation because they do good work. My wife and I couldn’t be happier.

Called North Glass to get the balancers replaced in a rental. No other company was willing to fix them unless they installed the windows. North Glass was willing to order the part and even walk me through how to change them myself over the phone. I opted for them to install them. They did an excellent job at a very competitive price.

I have a rental in Scotts Valley and live 3 hours away. They took care of everything over the phone and came in lower of the 2 bids I got. The office is efficient, helpful, and very knowledgeable. The gave me accurate, reasonable time estimates and were great about working with my tenants. Highly recommended!

They did a window replacement for me that went very well and looks great.

So far so good. They are helping me put a retrofit glass dog door into our vinyl sliding door. They were only window place in the SC area that was not only responsive but also very friendly and affordable. Great people from the phone help to the workers.
Update: they did a great job, super clean and pro. :)

Very happy with these folks…
It all starts at the office when you talk to Elizabeth — she sure knows what’s she’s selling. She is very knowledgeable when it comes to windows.
Over the years, I’ve purchased small batches really nice Marvin windows (as I could afford them). Each time I do it, the whole experience from ordering to getting them installed is excellent. If you do choose to have them install the windows, they do very nice work for you!
I recommend!

We choose North Glass because this is who our contractor uses. Elizabeth is the best! Not only does she listen to people who «think» they know what they want (i.e. myself), but she guides them along the way. She’s so incredibly flexible, and totally «gets» people’s visions.
This is a family owned business, and their prices are totally fair. While they do recommend that your windows are delivered to your house, you do have the option to skip that fee, and pick them up from the store (a dangerous move in my opinion). The best part about my whole experience? I ordered Milgard Windows (9 total), which I thought qualified for the energy rebate… turns out they don’t, which is actually Milgard’s fault. I was given the amount of money I would have gotten in my tax credit, taken off my bill. Overall, with installation, I ended up paying half what I would have paid at any home improvement store.
Will be back when we are replacing the bathroom, and master bedroom windows!