All Service Pro Air Duct, Dryer Vent, Chimney, Gutter Cleaning

I also purchased a Living Social deal but for gutter cleaning. My original appt was scheduled for mid December. The day of my appt no one shows up (or calls for that matter) so I call and am giving numerous apologies and asked if I can reschedule for May. I give them the benefit of the doubt and agree. May arrives and once again no one shows up or calls for my appt. I call again and am told that the gal who rescheduled me in December didn’t know what she was doing and can I please reschedule for two weeks from now. Silly me, dreaming of clean gutters, agrees.
Well today is the day of my third attempt at gutter cleaning and once again, guess who didn’t show up or call. And this time, no one is answering the phones at the office. I’m calling Living Social right now to request my refund.

Just like all the reviews that are unrecommended, I scheduled an appointment in March for a late April date. On the day and time they were supposed to arrive, the chimney cleaner did not show up, nor did I receive a call that they were cancelling the appointment. I called the next day to inquire about the missed appointment and they rescheduled my appointment for mid-​May, and also offered me 50% off any additional services I may require. On the day of the second scheduled appointment, no one arrived during the allotted time slot and no one called to let me know they weren’t coming.
The next morning, as I checked one of my secondary email accounts, I noticed I had received an email at 4:02 p.m., four hours before my second scheduled appointment, that stated the voucher I purchased from Amazon Local was no longer valid and I would receive a refund. The voucher I have in front of me as I write this review specifically states that the promotional value expires on August 9, 2014 and it also states the promotional value expires 180 days from the purchase date. The purchase date on the voucher is February 10, 2014, which was only 91 days ago. I don’t know what’s going on with this company, but my experiences mirror the majority of other people’s reviews.
The really weird thing about this company is that when you look at their website they display a map of the Northeastern United States, with a few Mid-​Atlantic states thrown in, and the following bullet point is provided on the About Us section of their web page: «Family owned and operated in the East Coast since 1985, NOT a big national franchise.» The voucher I bought from Amazon Local states, «Distance restrictions apply. Service area includes 50-​mile radius from 97 205.»
Thankfully Amazon Local has processed my refund, so hopefully everything has worked out in the end, except I didn’t receive my chimney cleaning.

Amazon local was running a deal on chimney sweeps, so I went for it. I called, made an appointment and then the day before the appt, they call to cancel. Not cool, but I get it, no big deal. I made another appt for a month from then (1^st available on a cancellation on their end– not very professional-​seems like I shoulda been put at the front of the queue). Today was my scheduled appointment at 8 am. At 8:45 I called to inquire where the person who was supposed to be here was. I was told the operator would contact the technician and call me right back. At 9:15 I called again, she was still looking for this elusive ninja technician. At 9:45 I called again twice in a row, only to get a voicemail box. Called Amazon local, explained the situation and they immediately gave me a refund.
There seems to be a lot of similarly named businesses, and this one seems to be based out of the east coast (even though I’m in Portland, OR) but to be clear, their website is
. Which you should never visit of course.

AVOID this company. They missed my scheduled appointment, did not call and confirm the appointment as they promised they would and when I wanted to reschedule (stupid me), they said the next opening they had was April 2014. Thankfully, living social gave me a refund.

2.5, I rounded up because I am in a festive mood and I like the fall. Ha! You care.
I wanted to get my air ducts cleaned, and living social was having a deal. I couldn’t find any reviews, good or bad, so I decided to try this place. I figured if no one complained then it should be okay. Right. Right?
Anywho, I purchased the deal, and called to schedule an appointment, no one was available to answer the phone so I left a message. I received a return call within a hour, nice! The person on the other end offered to schedule the appointment for the very next day. Cool. Unfortunately I was unavailable so I took the next available appointment.
The company called with a reminder on Sunday (who does that) and the gent arrived BEFORE my window of 11a-​whenever to begin his work.
Here in lies my issue. The LS deal was for air duct cleaning of one main, one return, and all vents. I was under the impression that I had one of each, plus several vents. Upon his arrival, the gent gently expressed to me that the deal would only cover HALF of my home, and that if I wanted my entire system cleaned that I would have to pay additional fees, which of course he was willing to provide a hook up… he he he. Continuing to say that the LS deal was fruitless, it would take him less than half an hour to complete the job, and that the ducts would need future cleanings a couple of months later. He further expressed that this should have been explained to me prior, yada yada yada. I gently expressed that this was not explained to me thoroughly through the site when I purchased my deal, or when I scheduled my appointment, that I was NOT prepared to pay any additional monies and that he can kindly leave.
Hey, I think that all in all they would have provided a decent service; however, through a miscommunication on my part, their part, or on LS’s part, this just wasn’t for me.
Refund.